User Ratings
Login to write a review89 Users Reviewed 8x8 on www.voipreview.org
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Ehagen | May 14, 2012
Overall User Rating:
 The Good:
Easy setup, great customer service, great price. The Bad:
I have not found any cons with the 8x8 service. Would Recommend to a friend.
8x8: Completely Satisfied I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service.
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hmachado | Mar 08, 2012
Overall User Rating:
The Good:
Easy Setup, Great tech support, tons of features and at a great price! The Bad:
None noted! Would Recommend to a friend.
RAVING 8X8 FAN! First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I cant say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and theyve never let me down.They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldnt know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. Theres even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail.My number one concern was voice quality, and over the last two years I am extremely pleased to say that we havent had any issues. In fact, weve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8!RAVING 8X8 FAN!
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The AHI Group | Mar 01, 2012
Overall User Rating:
The Good:
Customer Service is remarkable. The new cordless phones are a great addition. The Bad:
Would Recommend to a friend.
Love 8x8 Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8.
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joshquick | Feb 23, 2012
Overall User Rating:
The Good:
Reliable Service, Great Feature Set, Legendary Support The Bad:
Would Recommend to a friend.
8x8: Legendary Support We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price.
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shelveen | Feb 23, 2012
Overall User Rating:
The Good:
Great Features! It comes with all the features for one price. The sound quality if amazing...always reliable. I have tried other VOIP companies and their servers go down...this is the only company that has always been up. Really nice phones I got my order the next day..i was setup and working with 16 phones in 1 hour. The back end control is great..i can keep track of everything The Bad:
I have not had a single issue yet. Would Recommend to a friend.
8x8: Amazing Service!! Great Features!! Nice Phones!!! After weeks of extensive research and trying out VOIP providers, this is the only VOIP provider with the best quality system.Customer service is great..they even help you set it upAmazing voice quality...HD Quality Voice
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LongTime8x8Customer_ButNoMore | Sep 26, 2011
Overall User Rating:
The Good:
Established Provider US Based Customer Service The Bad:
Company harvested emails of my customers and is spamming them. Company double charges ports on web meetings, making a 15 port account receive overage chares with as few as 8 participants. Price is 3x other options. I was a customer in their first six months in the VOIP business in 2005 and have rejected them because of the deterioration of ethics and service I experienced, and that the people I recommended 8x8 to experienced. Would Not Recommend to a friend.
8x8 has lost its ethics and lost its way I have been a customer since 2005, when 8x8 was still calling itself packet8. I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company.I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started. Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company.Then they overcharged a non profit I recommended them to by a significant amount. I had to get involved and fight them on it, finally involving the CEO directly. The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right. I had the non-profit close the account.After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since. Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]".I complained to the company multiple times and they will not explain this unethical behavior nor change it. This time the CEO has not responded. As a result, I am canceling my account today. I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA.After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax.8x8 has lost its ethics, and lost its way. I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are true assessments. Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole.
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Hkohos | May 19, 2011
Overall User Rating:
The Good:
Service Price Features The Bad:
Needed to purchase a new router to set voice priority, but that is a good idea for any Voip provider as it makes quality much better. Would Recommend to a friend.
8x8 Full Service Provider The installation process was not as smooth as we had hoped, but it did nto affect us as we had our old phone systeme in place until the new system came up. At first we thought it might vbe 8x8 quality issues, but we found out after they recommended to us to get a $100 router that prioritizes voice packets the service and quality was great.We have come to learn that the quality provided by 8x8 is great and as soon as we learned that we had to prioritize packets in our router that was a simple setting we were quite happy.
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BulaBula | Aug 12, 2010
Overall User Rating:
The Good:
No massive surcharges like regular phone service Excellent price for unlimited calls to most of Europe The Bad:
Would Recommend to a friend.
8x8 Customer Review The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service.I have called a wide range of differenty phone numbers around the world and never had any problems.Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle. And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems.One of the best things about Packet 8 is the savings! Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government. There is just one, single 3% federal tax.
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rastabee | Jul 02, 2010
Overall User Rating:
The Good:
Installation is so simple that I truly believe anyone can do it! The Bad:
Would Recommend to a friend.
8x8 - Voip Provider Review My Packet8 experience has been absolutely wonderful so far. When I received my Uniden 1868P VoIP Internet Phone adapter/telephone combo device, I was able to install it in minutes due to the excellent instructions that were enclosed. After making the necessary cable connections, I lifted the receiver, dialed the special code that was provided, and had an email confirming my activation within minutes. I made my first "live" internet phone call within 15 minutes of unpacking the adapter. As an IT professional, I have installed hundreds of new hardware devices and have never experienced a setup as quick and easy as this one.
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S.A. Gibs | Mar 25, 2010
Overall User Rating:
The Good:
inexpensive, good tech support The Bad:
Would Recommend to a friend.
8x8 Voip Customer Review I have been using 8x8 voip for over a year and it has been an excellent second phone line for my home business. I can forward calls to my cell, both ring. if I'm home, I pick up the 8x8 phone. If out and about, I pick up the cell. Overall, a great service that I am really happy to have!
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R.I.T.A.12 | Mar 21, 2010
Overall User Rating:
The Good:
Great C.S. Easy setup The Bad:
Would Recommend to a friend.
8x8 Voip 8x8, inc. is a great and easy way to enter into the world of Voice Over IP. It is very easy to set up, simple to use, and a great money saver. Previously I was trapped in a nightmare of porting my phone numbers and then being disconnected however, 8x8, inc. was very helpful throughout the whole process of getting things straightened out and corrected. Thank you 8x8!
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wildcard | Mar 18, 2010
Overall User Rating:
The Good:
Offer a choice of an unlimited monthly plan or an unlimited yearly plan The Bad:
None as of yet Would Recommend to a friend.
8x8 Voip Provider After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I am sticking with 8x8 Inc!
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breenick | Mar 14, 2010
Overall User Rating:
The Good:
Spectacular features The Bad:
Would Recommend to a friend.
8x8 Business Voip Service I have a busy insurance agency- 6 phones, switched from Qwest to 8x8 and couldn't be happier. I had a small issue with our initial configuration but the tech support people were available, easy to work with, and got me up and running quickly. The features we got have been invaluable to my business. I would recommend them to anyone that has a good net connection!
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mbail | Mar 09, 2010
Overall User Rating:
The Good:
The quality of the phone is much better than the competitor I was with. Sound quality is much better. Customer support is wonderful. Much more user friendly than the other companies equipment. The features that 8 x 8 offers are second to none. The Bad:
Have a hard time getting a hold of my rep. I ordered a headset to go with my phone, but no one really knew which headset it took. When I got it, I only got half of it and had to order the other half. Would Recommend to a friend.
8x8: wonderful customer support As the owner of a small business, I have locations in other parts of the U.S. and canada. We all needed to have the same toll free number, just have different extensions...we tried with another VoIP provider and it was awful. We had their service and phones for 9 days. The phones were only operable 1 day out of the 9. 8 x 8 offers a full service business solution with the most cost effective way. The features that they offer are second to none. I would never go back to anyone else again, for our business phones. The customer support here is wonderful. We had a problem with one phone in a satellite office that also has vonage, the tech support walked through every step for an employee to restart everything and plug everything in and provide him with the correct IP address and within a half an hour, he was up and running.We are very very pleased for the decision that we made to come to 8 x 8.
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LiveWire | Nov 21, 2009
Overall User Rating:
The Good:
Free Installation price cost savings The Bad:
Would Recommend to a friend.
8x8 saved me money I am so happy that I moved to 8x8 because my service has been great and my telecommunications costs have gone way down. I am a contractor and I love the follow me and other features that I got for free. I signed up and they had a special going for free installation, not really sure what installation was because they just shipped my preprogrammed phones and I plugged them in and everything worked, but it was free. I also got a phone for my house and if no one answers at the office it rings on my home phone. I love it.
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fonejunkie | Oct 24, 2009
Overall User Rating:
The Good:
Customer Service Price The Bad:
none Would Recommend to a friend.
8x8 Voip Phones Service is Good I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half.
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Anonymous | Apr 06, 2008
Overall User Rating:
The Good:
Price ease of use The Bad:
None yet Would Recommend to a friend.
I Started of Nervous but it was perfect I was a bit nervous before I took the plunge into VoIP from my local telephone company, but I am glad I did because the service has been great and the features are wonderful.
We installed 15 extensions and it went seamlessly as we just plugged them in and they worked. If you want to save money and get more features to help your business than I recommend this company,
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Anonymous | Mar 27, 2008
Overall User Rating:
The Good:
price, features, ease of use The Bad:
call quality Would Recommend to a friend.
poor voice quality Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem
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Anonymous | Mar 27, 2008
Overall User Rating:
The Good:
price, features, ease of use The Bad:
call quality Would Recommend to a friend.
voice quality Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem
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Anonymous | Mar 06, 2008
Overall User Rating:
The Good:
Internet hosted PBX. No expensive equipment to buy. The Bad:
Can't think of any Would Recommend to a friend.
We love it! We've been using Pakcet8 at ramwebsolutions.com for over 1 year and we love it. It enabled us to move from an office space to working from home. The service is clear and just as reliable as "regular" phone service
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Anonymous | Mar 06, 2008
Overall User Rating:
The Good:
Reliable, transportable The Bad:
Slightly high price Would Recommend to a friend.
Excellent Service Great service in every way, but Comcast is offering Voip for lower price in my area. I'm willing to pay a little more for Packet8 right now since it works so well.
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
Sound like a big company without the big expense, online management of all extension settings The Bad:
Lack of a sophisticated online database for troubleshooting problems, getting network tips, etc. Would Recommend to a friend.
Great for small business Packet8 was the lower cost solution to our needs. Phone systems for traditional phones lines are expensive, but the Packet8 VOIP service is scaleable as we grow with no technicians required to set up. Great example was when I moved my company to a new office -- all we did was set up the DSL on our computer network and the phones worked immediately. Also great for remote employees working from home who are just another extension in your office no matter where they are geographically -- and you can have them billed directly for their extensions.
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
Only company to offer hosted PBX that I know of The Bad:
Slow customer support Would Recommend to a friend.
Great Service, Unique Offering Its great, but they could fix the long hold times for service.
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
saving a ton of money! The Bad:
customer service could be better Would Recommend to a friend.
Packet 8 is the best for business and residential VOIP service at the best price
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
Everything about the service... The Bad:
None... Would Recommend to a friend.
Love Packet8! Packet8 service is excellent all the way around - excellent product, excellent customer service, excellent price. Love it.
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| Mar 05, 2008
Overall User Rating:
The Good:
Solid service, very solid reliability, phones hardware is great, convenient and price efficient The Bad:
see "comments" above Would Recommend to a friend.
Re: 8x8 Packet8 Virtual OfficeWe have had the service for almost a year and a half. For the most part we are very satisfied. Only three gripes: 1) occasional (very uncommon) digital artifacting during calls (cannot hear the person we're talking to for a second or two); 2) call waiting caller ID causes two short (~2 second) beeps/pauses that cause us to not be able to hear the current conversation momentarily (they say they can turn this off - but then you lose the call waiting caller ID feature); 3) It took a LONG time and a LOT of phone calls with customer service to finally get our outbound caller ID to show up correctly (on the phones of people we're calling).
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| Mar 05, 2008
Overall User Rating:
The Good:
cost, quality of calls. The Bad:
cost, occasional dropped calls, latency issues. Would Recommend to a friend.
Re: 8x8 Packet 8We have used packet 8 for close to 2 years now. We have two offices in Phoenix and Tucson and we love having remote extensions in other cities.
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
Price and Virtual PBX The Bad:
sound quality Would Recommend to a friend.
Quality of service sound qaulity is poor. Delays, and echos are main problem
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
Low Cost, Full Compliment of Business Class Features, Email copies of voicemails. The Bad:
No Mac compatible option yet for call management software, slightly clunky web interface, must have high speed access. Would Recommend to a friend.
Happy with VOIP We made the switch about 2 years ago. It was not all easy in the early stages as we use high speed wireless for our internet and encountered some hardware/firmware issues early one. However, once those were resolved we have had a fairly good experience. Saved a lot of money and it has enabled us, with a very scattered work crew, to operate with the kind of telephone efficiency you normally could only have gotten from very expensive Centrex type systems.
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Anonymous | Mar 05, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Our Rep Our representative inside Packet8, Marc Levenson, is excellent.
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Anonymous | Mar 03, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Easy to use am not computer savvy, but I can manage it quite easily. It's very user friendly and the staff are helpful. Kudos to the Sales team, they were always making sure that things were going OK.
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Anonymous | Mar 03, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Easy to use am not computer savvy, but I can manage it quite easily. It's very user friendly and the staff are helpful. Kudos to the Sales team, they were always making sure that things were going OK.
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Anonymous | Feb 27, 2008
Overall User Rating:
The Good:
excelent support staff and (training assist in installation/setup) The Bad:
Unable to make auto attendant answer on 1st ring for non business hours. Would Recommend to a friend.
Business Customer Review Packet 8 staff have bee very helpfull every stepo of the way in helping me understand their system so i can utilize the services i need to their fullest. step by step help in configuring via a phone call and email has been wonderfull the packet8 staff have not missed a beat for me.
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Anonymous | Feb 14, 2008
Overall User Rating:
The Good:
The Bad:
customer service, echoes, poor website, no fax capability Would Recommend to a friend.
Poor quality I've had packet 8 since sunrocket went away and have problems. Constant echoes, dropped calls, days without service. Last week could make calls but not receive them and this was a system wide problem. Contacted customer service a numbrer of times and all they say is must be my ISP or phones. No help at all.
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| Jan 18, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: 8x8 Happy andamp; HappierI've used thhe Packet 8 and i found it average never had big problems with them, however, now i'm using another company that is offering better services, better prices and i can use their service from the PC land line or cell(mobile) i uesd to be Happy andamp; now i'm Verry Happy
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Anonymous | Dec 16, 2007
Overall User Rating:
The Good:
Price, Clarity, Free Phone, Instant View Of Bill to the date The Bad:
None So Far Would Recommend to a friend.
I Would Highly Recommend About a year ago I ordered Packet8 service, but I decided I was not going to hook it up, so I decided to return it. My credit card was refunded for the device onced they received it, and even so I was charge for one month after I cancelled service it only took one quick phone call for them to return the fee to my card. So I found my self ordering the Packet8 service again with the uniden cordless phone. Shipping was fast. Set up was super easy. The phone I received for free is a great phone. The service is awesome, the line has great clarity. I use my VoIP in Mexico, and talk about 5000 minutes to US phone numbers. I have recommended to family and they are as happy as I am. It is almost hard to beleive all the negative comments on the service. Caller ID works fine, name and numbers appear.
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Anonymous | Dec 06, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Packet8 has great service I would highly recommend Packet8
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Anonymous | Nov 26, 2007
Overall User Rating:
The Good:
They don't always suck The Bad:
Poor service, little gotchas like you have to pay for your fax machine to work like it used to. Would Recommend to a friend.
no fax/poor resolutions Today Packet 8 took a 1.5 hour sabbatical. This would never happen on the "old telephone network". Their attitude is cavalier - the first guy said (cell phone connection) it should be working in the next few minutes, [pause] or hour. I also learned that I can't use my fax machine on the Packet 8 "line". It worked on the SunRocket "line" but it won't work on theirs - their solution, buy $9.95 fax line service from us - who do they think they are, the PHONE COMPANY?! I don't think so, when the service sounds like good old fashion service and WORKS like good old fashion service, maybe you can start charging for features - but not now. POS
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Anonymous | Nov 16, 2007
Overall User Rating:
The Good:
Price, Easy to setup The Bad:
Voice quality? Would Recommend to a friend.
Packet 8 works for me.... I have been subscribed to packet 8 for about 2 months now. So far I have had no problems. Tech and customer support have always been able to be reached. Voice quality is not as good as my old land line phone, but for the price, I'm not to upset about it. No system down time as of yet. Got 1 month free. I signed up for the freedom 500 plan, after all fees and taxes it comes to $20.58 every month. All I can say is that it works for me so far.
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Anonymous | Nov 16, 2007
Overall User Rating:
The Good:
All locations receive VoIP to VoIP discount. Full spectrum of business class add-on features. Very nice. The Bad:
Occasionally hear a bit of crackling depending on network chatter. Would Recommend to a friend.
Quality VoIP Over 25+ inbound call center users at 4 brick and mortars with dedicated T-1 and and a handful of residential cable users. All rock solid
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Anonymous | Nov 16, 2007
Overall User Rating:
The Good:
All locations receive VoIP to VoIP discount. Full spectrum of business class add-on features. Very nice. The Bad:
Occasionally hear a bit of crackling depending on network chatter. Would Recommend to a friend.
Quality VoIP Over 25+ inbound call center users at 4 brick and mortars with dedicated T-1 and and a handful of residential cable users. All rock solid
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Anonymous | Nov 05, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
WARNING BEFORE YOU START I WAS SUNROCKET CUSTOMER.SOMERWHERE IN JULY SUNROCKET WAS OUT OF BUSINESS.THAT TIME I JOINED PACKET 8. I RECIVED 10DAYS AFTER MY EQUIPMENT PACKAGE.DURING THAT TIME I CANCELED MY PLAN.THIS WAY AS SOON I GOT PACKAGE I RETURN THEM.BY COMPANY AGREEMENT THEY GIVE MY MONEY BACK I CALLED SERVEL TIME BUT THEY NEVER GAVE MY MONEY BACK(I CHOOSE YEARLY PLAN)ALSO I NOTICE THEY CHARGE FROM MY CREDIT CARD$4.59 EVERY MONTH.THIS IS TOO MUCH. YOU NEVER USE COMPANY SERVICE AFTER ALL THEY DONT PAY YOUR MONEY BACK AND CHARGING EVERY MONTH.I DISPUTE MONEY THEN I GET MONEY.I AM STILL AFRAID FOR THIS MONTH CHARGE.TODAY IS 11/05/07.MAY BE THEY CHARGE AGAIN.LET ME CHECK MY CREDIT TRANSACTION BY ONLINE.
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Anonymous | Nov 03, 2007
Overall User Rating:
The Good:
Voice quality and cust service The Bad:
none Would Recommend to a friend.
Quality Insurance office, 15 employees, 2 locations. Packet8 is simply the best business decision I have ever made. Voice quality is excellent and cust service is easy to reach with friendly tech support. Packet8 is the best.
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Anonymous | Nov 02, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Packet8 Customer Since 2004 I've had Packet8 for almost 4 years now. Back in 2004 there were some problems with getting an echo on some of the calls but that problem has since gone away. There's really no difference between Packet8 VoIP and my old ATandT connection other than Packet8 is a lot cheaper. I have the plan that allows you to call overseas unlimmited for $50 per month. We use it to call Europe every day. The voice quality is excellent. No complaints. I'm thinking about getting the Packet8 Tango for $99 so I can talk to my family that live a few hundres miles away. They also have Packet8.
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Anonymous | Oct 28, 2007
Overall User Rating:
The Good:
Inexpensive. I know what my phone bill is going to be each month. Sound quality and dependability are top notch. The Bad:
When the Internet connection is down, so is the phone. It's VOIP so that's a given. Would Recommend to a friend.
It's been better for me than landline was When I switched to Packet8 a couple years ago it was the only VOIP company I could find that could get me a local number. The sound quality was nearly as good as what I had with landline. Since then it has gotten better to where you can't tell the difference in sound quality.
With landline I never knew from month to month what my phone bills were going to be. We make a few international calls and my folks live in another state, plus in our area (Illinois) unless you pay for a plan with unlimited local calling you can be billed for every call and by the minute for any calls not within certain cities. Now I know withing a couple dollars what my phone bill will be each month.
I had a problem once with the voicemail not kicking in on the number of rings I wanted and the online changes weren't taking effect so I contacted their tech support online. It was fixed in short order.
On another occasion I had a suggestion that would benefit me. They came back and said it would be implemented in their next software release. It was, and I use that new feature regularly.
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Anonymous | Oct 16, 2007
Overall User Rating:
The Good:
quality is okay, The Bad:
hidden cost, some echo Would Recommend to a friend.
so far so good I switched over to packet 8 after Sunrocket went out of business. My experience with Packet 8 so far is okay. The activation took a long time and I did not receive any email from them. The only thing I do not like is the hidden cost. I paid annual fee in advance ($199) and Packet 8 still charges me reguar monthly tax/e911/and other charges total up to $5/month.
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| Oct 16, 2007
Overall User Rating:
The Good:
Free unit, No upfront fee The Bad:
Bad connection, bad customer service, higher bill than expected Would Recommend to a friend.
There are better VOIP Tried Packet8 for 4 months now. I switched from Sunrocket. Sunrocket had better voice quality and better options. Packet8 quality is choppy. Only around 50% of the time do I HAVE a clear connection. Their customer service sucks. Takes 2 weeks to reply to an email. I was suppose to pay only 20 a month but somehow my bill is around $30 a month! For that I could get a landline with free long distance. Not worth it. Their website also sucks
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Anonymous | Oct 13, 2007
Overall User Rating:
The Good:
Easy Setup. Good customer service(actually talked to someone within 1 minute of calling) The Bad:
Couldn't get number in my local town, but still got one close by. Would Recommend to a friend.
Just joined and working great I have just started using Packet8 and VOIP in general. I found it extremely easy to setup, however I am an IT professional. Basically just hooked it up, set it up in the DMZ of my router and it was ready for primetime. Also I am glad I could get a number that would be local to my area, even in rural MN. There was a billing error with my activation charges, but were promptly taken care of. Call quality is good and I love the free Uniden phone. I look forward to using their advanced features.
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Anonymous | Oct 09, 2007
Overall User Rating:
The Good:
Good customer service The Bad:
Fax tone not allowed Would Recommend to a friend.
Fax Tone This service does NOT allow fax tone to go through on a regular line, they charge extra for that service. The carrier that they use blocks the tone in the switch.
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Anonymous | Oct 08, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
I have been using packet8 now for 2 month and I was very impressed
with the voice quality but customer service is poor...
John Scofield
Voip Heaven
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Anonymous | Oct 08, 2007
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The Good:
price,quality of service,all around great company The Bad:
as with all voip's fax issues Would Recommend to a friend.
Customer for almost 2 years I had vonage. After that terrible service I think that almost anyone would be happy even with ATandT. I have had no problems with packet 8. I have no complaints. Anytime I have called customer service I have found English speaking friendly people that answered the phone within 1 minute and gave my answers to my questions promply
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Anonymous | Oct 01, 2007
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Would Recommend to a friend.
LPN It took them almost 2 months to tranport my old number. They made a mistake. I have to file a complain with FCC about this problem. Though FCC hasn't call me. Every time I call I got different answer.
They wan't tell up front what they don't do.
They don't support fax unless you pay extra 9.99/month and you have to a have another line.
You have to dial 1 and then area code and then number. At Sunrocket you don't have to dial 1 first, first area code and then number. This time consuming when you dial from caller ID data.
They should offer this fiture.
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Anonymous | Sep 30, 2007
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Would Recommend to a friend.
Best Service I had ever had I finally moved to Packet 8 after trying out many other VOIP companies. Simply said - it's the best.
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Anonymous | Sep 29, 2007
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The Good:
$$, Flexability, Rich in Feature The Bad:
In the start you will need to get your ISP kinks worked out Would Recommend to a friend.
9 Business Users You did not tell about how feture rich Packet 8 VOIP is. WE have 9 VOIP users in 8 differnt locations from CA to FL. So we get ALL the questions as small busines owners B4 it goes to their text support. We love them
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Anonymous | Sep 17, 2007
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The Good:
Fairly reliable and clear The Bad:
No name caller ID, no online features Would Recommend to a friend.
Just Average very POTS It only takes a little to be above average and they are just average.
Former Sunrocket customer and very happy with the online features like call blocking, voice mail and call logs.
With Packet 8 you have to dial 77 on the phone to block anonymous calls. How POTS is that?
You cannot retrieve voice mail online, that is just lame.
No call logs, and whats up with caller ID, they should call it caller ID lite, because it only give you the number not the name.
If you like Plain Old Telephone Service this would be fine, sound is good and service reliable,but it is so feature less it hurts.
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Anonymous | Sep 17, 2007
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Would Recommend to a friend.
Fees and LNP Packet 8 will tell you want you want to hear. It took 7 weeks to port my number, even though I was told that it would take 5 days. I paid taxes up front, but still get bills for taxes on a monthly basis. Even though I am on the yearly plan. Do not use packet 8.
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Anonymous | Sep 15, 2007
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Service has been good for the first month. Hopefully it will continue The Bad:
Hidden tax charged monthly on the Annual Plan. Would Recommend to a friend.
Beware of the monthly charge on Annual Plan Till now I have been pretty happy with the service. Its only been a month and hopefully it will continue to be like this. I moved to packet8 after Sunrocket closed down. As I mentioned, service has been good. I am only writing this to make new signees inform that even if you pay upfront for the Annual Plan, you will be charged monthly around 5 bucks for taxes that wan never clearly mentioned anywhere. So be careful.
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Anonymous | Sep 13, 2007
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Additional charges even on annual plan. Would Recommend to a friend.
Hidden charges Stay away from Packet8 if you don't want to pay any additional fees on a annual plan. In the past, I have used Lingo and Sunrocket, I have ever paid with them was the inital one time charge under their annual plans. With Packet8, I was charged the inital fee, and now I see a monthly charge on my credit card of $4.19 every month for Regulatory Recovery and, E911 Service Fee, State 911 Fee, and Universal Service Surcharge.
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| Sep 12, 2007
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The Good:
Quick number porting...got lucky? Maybe. The Bad:
No fax...yet. Would Recommend to a friend.
So far so good Former Sunrocket user. I was out of town for 3 weeks and got a late start on picking up new service. Did some research and saw that Packet8 was still advertising a special to former SR customers. It was Aug 28 at the time of my research and the AD was only good till Aug 31. So I took the chance and crossed my fingers that I'll be able to port my number over. On Sept 6 or 7, my number was ported over. Needless to say I was impressed. With all the crazy stories about LNP problems, I thought for sure I'd be waiting months to have my number ported. Of course, Packet8 may not be the only factor to the speed of porting numbers, but they must've taken care of things on their side pretty quickly. Hardware setup was easier then SR. Basically, dial the VM number and enter the activation code. That was it. Calls were up, and my wife who was in California at the time, successfully called me (in Texas) several minutes after activation. What I don't like about Packet8 is that they nickel and dime us. SR charged a flat rate and that's all I payed ($24 per month). For instance, it costs extra for a virtual number and fax capabilities. On SR, these were included. Oh well, I'm just glad to have my home phone up and running again, using my old phone number.
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Anonymous | Aug 22, 2007
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Get Packet8 Unlimited for $149/yr I recently found a great deal on Packet8. You can get their yearly service, which is normally $199 + $30 setup, for only $149 by taking advantage of two separate deals. First, Packet8 is offering $24.99 off + free setup. That brings the total down to $174. Next, I found a site - www.internetreviewer.net - that offers an additional $25 rebate if you purchase Packet8 after following a link from their site. It's completely legitimate. Those two offers combined give you $149/yr, or only $12.41/mo, for unlimited local and long distance service. And the quality on Packet8 has been great so far. I'd recommend it to anyone.
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Anonymous | Aug 22, 2007
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Get an additional $25 off Packet8 If you are thinking of buying Packet8 service and want to an extra $25 off above and beyond their own promotions, just visit [url]www.internetreviewer.net/voip.html[/url].
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Anonymous | Aug 14, 2007
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Customer service is not in their vocabulary and technical support is rude, arrogant and just a waste of time. The Bad:
Service works as long as the adapter holds out. Would Recommend to a friend.
Terrible CUstomer Service If you value your time and can't stand poor customer service STAY FAR AWAY FROM PACKET8!!!!!! My adapter went out and they didn't want to believe it. I was hung up on by 3 tech support persons and the "customer service" rep refused to do anything but SELL me another adapter. It took a whole day just to get them to admit my adapter was bad. It's been 4 days now and I still do not have a replacement or even an acknowledgment that it shipped.
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Anonymous | May 25, 2007
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Would Recommend to a friend.
Excellent System We have had excellent service from Packet8 from day one over a year ago. The combination of features and unlimited calling as well as inexpensive international rates make it second to none. I love having calls redirected to my cell phone if I'm away.
My only criticism of Packet8 is their website is not easy to navigate -- I hope they will upgrade it soon.
I am not a Packet8 employee nor related to one (contrary to what some negative reviews say about the positive reviews). Some of the negative reviews make me think that THEY work for ATandT etc.
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Anonymous | May 18, 2007
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Great value.... i am elated. Thank you Packet8 I've been using Packet8 for 2 weeks now and I love it. I travel a lot and because of that I bought Packet8 Tango Videophone to communicate with my ill mom. We can see eachother while we talk and the sound quality is excellent. Even my mom's nurse became a customer after seing how her Tango worked.
We are going to use Packet8 hosted Virtual Office for my company. I have 32 employees in 3 states. All negotiations went smoothly a we will start getting their service next week
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Anonymous | May 18, 2007
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Would Recommend to a friend.
Packet8 is good not great
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Anonymous | May 15, 2007
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Don't let my number ratings fool you. if you just want a phone to pick up and dial out on then packet 8 is a good service but if you want the features to work right then stay away. Day one of the service i had problems. the number i was assigned could make outbound calls but if you tried to call me you would get a whole diffrent person. customer support fixed this and i had to get a whole new number. day 2 i had to call customer service about not being able to dial out. i would get a fast busy signal. i am in an area where you have to dial 10 digits but i was informed that i would have to dail 11 in order to dial out. I have also had a few other problems but i am tired of typing
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Anonymous | May 14, 2007
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Would Recommend to a friend.
Packet8 is fine. It's stupid people that can't figure it out that have problems with it. I've had it forever and it rocks. You just need to know the facts.
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Anonymous | Apr 24, 2007
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Packet 8 Rocks Packet 8 Is the best service out there. I have been using it since 2003 and have never had a problem. My agent from a dedicated call center has helped me through everything. And he was very proffessional. It is so easy, if you can surf on google and plug in a phone you can use packet8 service. It's harder to get out of the box than it is to set up. My dedicated agent walked me through everything. Packet8 is by far the best VOIP service in existence. And how could they be going out of business with 67 patents, and 10,000+ customers? In my honest opionion i think you all are idiots for slamming a great service. Continue paying too much for crappy phone service, see if I care. Point is I'm Happy and I love it. It is the best thing since sliced bread.
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Anonymous | Apr 23, 2007
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Good service I am trying to figure out what half of these negative comments on packet8 are about? I have a family member who works for packet8. After reading half of the issues on here, he pointed out that most of you complainers have complaints about billing issues, and other ways to take advantage of packet8s cheap rates. Contacting the BBB will not change the standing policies of how a business should work. And some of you need to read up that its vonage going out of business NOT packet8!
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Anonymous | Apr 18, 2007
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Would Recommend to a friend.
Great for Me I have had packe8 almost 3 years. It has worked great most of the time. When I have had problems it usually involved my router, or cable provider not Packet8. The price changes over the period of time are understandable. I don't understand some of the negative comments. They are most likely folks who don't understand VOIP or are not actually Packet8 users.
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Anonymous | Apr 12, 2007
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Very Satisfied I don't understand all of the negativity. Maybe competitor's employees? Everything has been great about my Packet8 service since 2003. The 4's I gave are probably the cable provider's fault. I have recommended this service to family and friends.
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Anonymous | Apr 09, 2007
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8x8 is great I just don't understand the posted negative reviews. I wonder if it's the same person trying to disparage this company. I use VONAGE at home - and I think it's great - I only wish they could block anonymous caller-ID incoming calls. I think 8x8 can do this as a residential feature. I have 8x8 at work and I think it's great for 3-7 user environment.
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Anonymous | Apr 09, 2007
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I have had Packet8 for 2 years now... I have had Packet8 for 2 years now this has been the best service ever.
Lee
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Anonymous | Apr 03, 2007
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Great Phone Service I lover thgis way better then lingo I was never going to try voip again after them! but I did try packet 8 and I lover them!! Dont think I would ever switch!!
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| Apr 02, 2007
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Re: 8x8 Packet8I travel to the Caribbean and nothing works great like Packet8. Vonage didn't work here ...at all. Love Packet 8 ..no problems here.! I recommend it.
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Anonymous | Mar 16, 2007
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Would Recommend to a friend.
I've been using packet8 for nearly 2.5 years In about a week, I will have been using packet8.net's residential unlimited service for the last 2.5 years.
I have found the service to be good and the quality to be fine. I have not experienced any line/sound quality problems. It sounds much better than my cellphone. I think I have noticed one or two short outages (in their network, not because of my ISP) over the last 2.5 years.
The only thing I could really complain about is that I wish there were some more features. Like for example, it would be nice to be able to manage my voicemail messages online, and it would be nice to be able to block calls from certain incoming phone numbers.
On the other hand, the features that are included are excellent and much, much better than anything you could expect to get with a basic phone line. Caller ID, control over outgoing caller ID, as well as whether it sends your name and what name it sends, three way calling, voicemail with email support, call forwarding / making your number ring down to another set of numbers, etc. I find caller ID and the ring-down feature extremely useful, and would not want to switch to a service without them.
In the last month I have twice experienced weird digital noise on an incoming call through packet8. The person on the other end could hear me fine, but they were completely unintelligible. Since packet8 gives me caller ID, it was easy to see who it was and call them back. I had no problems with the outgoing call.
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Anonymous | Mar 05, 2007
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GOING DOWNHILL I've been a Packet8 customer for about 4 years. The first 3 years was great, price was cheap and quality was excellent. A few nitpicky points stand out, like not getting a notification when there was a firmware upgrade and being given a phone number that belonged to someone else. But everything worked well for the most part. The line was not always working, but tech support was usually responsive and after about 3 years, they simply couldn't help me. I had switched to a wireless router, tried everything the guy suggested and still, my calls were being dropped and there was no dial tone. My adapter was dead. He was nice enough to give me a choice, said I could choose another VOIP service and port my number or I could get new equipment. I asked him why Packet8 doesn't just send old customers new equipment, he says he doesn't know, but that I wouldn't be charged much if anything for it, provided I sign up for another year. Since I was happy with the service, I went ahead and signed up. After about 40 hours on the phone (including the late night calls with the tech), I had a new account and a new number. I was told to call back to have my old number switched over when I got my new phone. I did that and I asked that the old account be cancelled. Earlier, I had asked for them to wait, because I had not received my new equipment yet. But when I called back with the new phone, I told them to cancel. But as it turns out, MY ACCOUNT WAS NEVER CANCELLED.
Since I gave them two different credit cards and the charges were made on different days, I did not catch the error until 6 months later. I called up immediately, was put on hold for 10-15 minutes and was told I could only be refunded for the last 3 months, BECAUSE I TOLD THEM TO HOLD OFF CANCELLING ACCT. UNTIL THE END OF THE MONTH. Their note indicated such a comment was made by me on 10/24 - the end of the month is 7 days, which makes no sense. 10/24 WAS THE END OF THE MONTH AND I DID CALL BACK!! Yet they didn't cancel the account and must have left the note on there from weeks before when I called to sign up for the account.
So I was double billed for 6 months, refunded for 3. I'm still owed $81 ($27x3) from Packet8. It boggles my mind that this company has become so ruthless as to take such money from me, after I've been a loyal customer all these years and that both accounts pointed to the SAME PHONE NUMBER. I plan to write to the Better Business Bureau for my $81. I had totally expected more from Packet8. I signed up with them, because Customer Service ratings were high back then. But it appears there is too much competition (esp. in price) now and they are losing customers left and right, so not only have they raised their prices ("$19.95 unlimited plan" is really $27 on your bill), there is little customer service.
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Anonymous | Mar 02, 2007
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2 1/2 years of service I have had Packet 8 for over 2 years and have been verry satisfied with there service. I have also installed it for several family members and friends and all are satisfied.Sound quality excellent and reliabilty while not quite as good as Verizon land line is still very good, A overall A+
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Anonymous | Feb 27, 2007
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Works for me! The service itself has been pretty flawless for me for nearly two years now. Sound quality is at least as good as my previous Verizon land line. I've only had one experience with the customer service and it was acceptable. Their phone menus stink, as do most every phone company's but when I finally got a human, they could actually speak and think and solved the problem quickly. The web site is acceptable. It could be SO much more but I seldom need to use it. The pricing is very good and I love being able to move the number with me.
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Anonymous | Feb 25, 2007
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Packet * Very satisfied Overall I am very satisfied with Packet 8 service - they are the best overall value for the $. Still, being the spendthrift that I am, I keep seeking better and more cost effective solutions. I am sticking with them for now. I have always had good service from their cust. serv. dept - but my problems have not been that challenging that's the only reason that i gave them a 4 rating instead of a 5.
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Anonymous | Feb 19, 2007
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So far so good I have the service for over a year and I will say that I'm happy with the service. The only thing that I would like to get improved is sound quality and customer service. Couple times that I had to call, sometime ago, they were not so good, may be they got better, I don't know.
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| Jan 22, 2007
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Re: 8x8 Packet8Nothing wrong but nothing great. Phones come out of the box and work. Online interface easy to use. Porting old numbers difficult. Phones not up with the technology. Needs line displays and easier to use buttons. Just felt like an 80's plain old telephone.
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Anonymous | Jan 21, 2007
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A Pricing Point I find packet 8 a good value for the money. The quality is good, and the service is good. I use wireless internet and it works fine with my router. I got my connection from myldservice. http://www.myldservice.com
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Anonymous | Jan 20, 2007
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I have had the service as my only telephone for 1.5 years. Very satisfied. No problems!
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Anonymous | Jan 19, 2007
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2 Years - Very Happy Two years into my P8 service and I could not be more pleased. Fantastic reliability and very few problems. Chat support is better than phone or email.
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Anonymous | Jan 14, 2007
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Packet 8 After 18 Months This is a very good company with great sector leading VOiP technology. I own two numbers, and use one in Ameria and the other in Istanbul. Both numbers have been performed flawlessly and with superb sound quality -- for about 80% of the time, and good sound the remaining time. The only blight on this company is their somewhat slow tech support. If you pay ahead of time, you can get ful service and unlimited minutes for about $18 including taxes. Pretty darn good value for what VERIZON charged me $135 a month -- for not even half of the options my Packet 8 phone has.
Thanks P8
McLean, Virginia
January 14, 2007
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Anonymous | Jan 12, 2007
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I have used Packet 8 since Nov. 2004 with a few issues. I've had to reset a couple of times. More likely my service was affected due to hardware problems - the router, DTA or the uniden phone. My phone bills have literally been cut in half even with frequent calls to Japan and Taiwan. In fact LD calls a pennies per minute vs. Verizen's $.20 per minute. Packet 8 is the phone of tomorrow. It's been a God-send for our family.
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Anonymous | Jan 05, 2007
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A bit skeptical at first Let me start off by saying that I am very happy with my service from Packet8. Equipment I ordered was Uniden UIP1868P Phone with built in router and wireless handset. I would consider my technical experience to be relatively good, so setup was a breeze. I had the system up and running in about an hour. I did not cancel my local service until my local number was ported. Apparently there was a glitch on the website that resulted in two failed attempts at submitting an LNP request. I called customer service and they were very helpful. They escalated the service call and my number was ported within two weeks. I have had this service for about 6 weeks and have been pretty satisfied. I had one issue with my voicemail not working. A customer service rep said that my mailbox needed to be reset. The problem was resolved within 48 hours, but was indeed annoying. As far as call quality goes, I can't complain. I have the system wired to all my phone jacks. The router has enough juice to power all my jacks throughout my house. I have been able to send faxes without a problem. It would be nice if they had a router that would support two lines. The website could be better, and features seem a bit limited. Otherwise, i would give the service 4 out of 5 stars. Highly reccomended.
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