Fonality Editorial Review
Fonality is a no contract business VoIP service. They allow users to choose whether they would like for Fonality to host the service at one of their locations, or choosing to maintain it in their own office.
The company has a few different packages to choose from depending on the needs of the clients business. There Business Phone Service is more of the stand edition. It will give the customer voicemail and call routing options. There is also a chat feature and presence so clients can see who is on the phone and who is available to chat.
The Collaboration plan is designed for users to work together. Sharing screens, chat windows, audio conferencing and paging allow coworkers to work in a collaborative fashion instead of just on their own. This option is geared towards small and mid-sized businesses.
Finally, the Contact Center is directed towards customer service. Features including call recording, advanced reporting and multiple queue’s can increase productivity and keep the businesses clients waiting for less time when they have questions or problems that need solutions.
Fonality has the options broken down simply and the installation process is easy as well. They rank highly among customer reviews and stay up to date on the latest VoIP technologies.