User Ratings
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thunder7 | Dec 07, 2012
Overall User Rating:
 The Good:
Offers call queuing (most don't) - excellent pricing and support. The Bad:
Would Recommend to a friend.
Simply the Best! I am a business owner who owned his own telephone system. I spent $11K on it only to find it had devalued to $1K a few years later. I began a search for a hosted option and settled on Jive. I have used Jive for several years now and could not be more satisfied. In addition to the standard features once would expect from a hosting company, they one of the only companies that offered call queuing, which for my business at the time, was a necessity. Their pricing is excellent and the support is stellar. You can't go wrong with Jive!
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mille1j | Oct 31, 2012
Overall User Rating:
The Good:
Web interface for system management is good The Bad:
Customer Service is Absolutely Terrible They do not have any redundant backup Would Not Recommend to a friend.
GetJive Not Business Ready I've used GetJive for about 4 months.
The call clarity is good. Not great, but good. There is often a lag in the conversation, but it usually does not affect calls
The main issue is outages. We've had several. Usually they are short, just 10 or 15 minutes, but we've had one that was 2 hours and one that was 10.
Apparently, they only have one data center and if there is a hiccup there, you are toast. During the 10 hour outage, I lost about $5,000 of business and the damage to my business is certainly greater. During the outage, I received 8 emails that there was a problem with the service. I also received another 9 that said services were fully restored, but it actually took another 5 hours before service came back. We called for support, but were not able to get ahold of a live person for the first 6 hours. When we did get a live person, they told us to just wait for 30 more minutes.
It was not possible at any point in the outage to get an ETA for when the system would be back online.
If you are able to run your business not knowing if your phones will work, then GetJive is for you. But, if you are like me and cannot have your phones be out for more than a few minutes, then RUN, RUN, RUN from GetJive.
Under no circumstances would I recommend GetJive to a friend. In fact, I would be happy to sit with them and would spend hours if needed to talk them out of it.
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2brothersmoving.net | Oct 31, 2012
Overall User Rating:
The Good:
Friendly support people, good call quality The Bad:
Unreliable outages! non-existent redundancy (including their own lines), no fall-back settings, takes hours to get an update Would Not Recommend to a friend.
Unreliable outages, poor communication We've been using Jive for over a year now, it's more money per line because of the way they charge but we went with them because of the reviews they had here on voipreview. The past several months have left me regretting that investment for the following reasons:
1) 2 service outages over the past couple of months lasting more than half a workday = lost $$,$$$.$$ (yes that's actually how much we estimate this cost us)
2) Their own phone lines are down when an outage occurs, redundancy people? I'm amazed that a phone company doesn't have some POTS lines to at least backup their own lines with.
3) With both outages there hasn't been communication from them about what's happening for hours. Today's outage took them 4 hours to send a email to everyone saying that they were working on service coming back on. FOUR HOURS for just a simple "yes we are still in business and there are people working on making your phones work again" message. This coupled with their own phone lines being down made me honestly consider that they may be out of business. I'm still waiting for our phones to turn back on, 7 hours in.
4) There is no option to have a fail-over number, my previous provider made this available to us in case their was an outage so at least we could take calls on our cell phone and our customers weren't left with a disconnected message.
So in short, I think that this company might have had their act together at one point in time but right now if you are needing to have a reliable phone system with the redundancy and fail safes necessary I would suggest looking elsewhere. Jive just doesn't cut it for business class.
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JIVE_D Customer | Oct 31, 2012
Overall User Rating:
The Good:
NONE when you lose your business The Bad:
Can't rate quality as it's DOWN... NO BUSINESS PHONES ALL DAY... Would Not Recommend to a friend.
BUSINESS PHONES DOWN... BEWARE!!! NO BACKUP. CANNOT REACH WITH EAST COAST HOURS... ALL our clients and customers are getting a Circuit busy ..no message or voicemail... Horrible... Cannot reach customer service. Can't redirect... If you NEED phones. Do not use.
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sticklerforservice | Oct 31, 2012
Overall User Rating:
The Good:
Great service when working, able to really define detailed call plans. The Bad:
Looks like service is totally down at 10:02 am EST on October 31, 2012. I assume they used a datacenter on the east coast, and the problems are caused by Hurricane Sandy. But no way to contact, No notification on web site, and why not have backup datacenters on East and West coast. Reliability is important. We use VOIP so we can reroute phone calls in an emergency, but assumed the provider had first class redundancy built in. Would Not Recommend to a friend.
Service down at ONJIVE, assumed they had backup datacenters Looks like service is totally down at 10:02 am EST on October 31, 2012. I assume they used a datacenter on the east coast, and the problems are caused by Hurricane Sandy. But no way to contact, No notification on web site, and why not have backup datacenters on East and West coast. Reliability is important. We use VOIP so we can reroute phone calls in an emergency, but assumed the provider had first class redundancy built i
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brettburbidge | Oct 21, 2012
Overall User Rating:
The Good:
Its very easy to setup and use. You can just buy the phones from them, they set them up and ship it to our office. We plug in in the phone and it just works. It is awesome. The Bad:
The price can sneak up pretty fast. We started with 4 phones, and now have 16 devices. It would be nice to have sip credentials for softphones mobile phones without being charged the device (monthly) fee. I think they could give those out for free at a certain usage level. Would Recommend to a friend.
Jive Phone Service Rocks Jive is a great service. We have used them for over a year. The quality, support, hardware and everything is great. They are quick to setup and have a fully customization control panel. I would suggest them to anyone.
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billf | Oct 17, 2012
Overall User Rating:
The Good:
Great at getting back to you, following up. Very good technical knowledge. The Bad:
Some answers can be a bit too techy, need to keep it simple with stepped instructions to solve problems. Would Recommend to a friend.
Jive Rview I have been struggling to get my VOIP working offshore. The Jive team are very knowledgable but they need to make sure their answers match the customers knowledge base. Example
"So you would need to add the hotels wifi network to your PBX as trusted before using Bria, but once you do you shouldn't have an issue."
As a customer, you need to figure out what a PBX is and how to add it as trusted yourself. It would be more useful to provide steps to solve the problem.
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jpchicago | Oct 02, 2012
Overall User Rating:
The Good:
Amazing features - come included in the monthly service fee and are not al a carte like other providers and offer flexibility and great benefits to your business regardless of size Clear and Reliable Call Quality Customer service is second to none - if you have an issue or question they will take care of it rapidly, professionally, and completely every time! Knowledgable sales team and staff know how their service can best fit into your existing network and telephony needs The Bad:
Truly there are none - Amazing service and great people! Would Recommend to a friend.
Amazing features give any size business a corporate toolset for an amazing value! As a small business it is sometimes difficult to adopt new technology not because of the cost of the actual device but because of the infrastructure required for the device and the new system. THIS PARADIGM CHANGES WITH JIVE! With Jive it is literally plug and play - order the service, connect your phones to your existing HSIA connection and you are done! It really is that simple. Now a small business is able to have dial plans for auto attendants, schedules for calling, conference extensions, virtual e-faxes (included in the service price) and much more! Your small business takes on the feel of a corporate office which is beneficial for both your staff and your clients - making it easier to connect to your client base while simultaneously facilitating your intra office productivity.
The feature set that Jive offers speaks for itself and for the price it just cannot be beat. If you are looking for a hosted VoIP service I completely recommend Jive as your solution!
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mpurcella | Sep 26, 2012
Overall User Rating:
The Good:
This service simply works you dont have to know how to run the phone company just to set up your call flows etc and they work without a bunch of tweaking from the back end level 2 techs The Bad:
None Would Recommend to a friend.
JIVE VIOP That Just Works We run 3 businesses with 3 phone lines plus a toll free number with 3 sets of business hours plus our home numbers. we handle thousands of calls a month with just 3 or 4 reps. Those that call are screened based on the number called and time of day. Callers are properly routed or forwarded to home or cell if it is a personal call. Business calls are answered or forwarded to the call cue / voice mail and results are emailed to us for proper action. The previous VIOP provider could not figure this out and it never worked correctly and was always needing tweaking from tech support. Using the JIVE interface and one quick call to tech support I made all of this work all on my own. We get a lot more done with no problems and all of this is half the price of the previous VIOP provider.
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rvs323 | Sep 25, 2012
Overall User Rating:
The Good:
Great service and even greater customer service. The Bad:
None. Would Recommend to a friend.
Very Pleased! I made the jump to VoIP about 3 1/2 years ago. Being 56 and a technophobe Iwas apprehensive but the folks at Jive assured me it would be ok. They were right. In that time I've experienced 3 short service disruptions and they fixed they problem in very short order. And I've realized enormous cost savings. My savings over our old system are approximately 65% over the last 3 1/2 years. But the best thing has been the people. Anytime I've spoken to Jive I've ALWAYS spoken with the same person, the woman who worked we me in the very beginning to set things up. How often does that happen?! The personal service has been exceptional.
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Reneeaustin | Sep 24, 2012
Overall User Rating:
The Good:
Great Price! Excellent Customer Service. The Bad:
Would Recommend to a friend.
Best Customer Service! Jive is amazing! It works perfectly for my business! You can not beat the price and there are rarely any issues. When something is wrong, I just call in the and issue is taken care of immediatly and I always get a follow up to make sure the service was sufficent. I don't know any other company with follow up like this. They are also great with the little details that I don't always realize, but for example when I call my store and am put on hold.. it's the most pleasant hold music and I know my customers LOVE it too!
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Health and Harmony | Sep 20, 2012
Overall User Rating:
The Good:
Excellent customer service every time! The Bad:
Takes a few tries to get used to all of the features. Would Recommend to a friend.
Health and Harmony Animal Hospital We were looking for a progressive and flexible phone system for our veterinary hospital and JIVE was a clear winner! The customer service is stand out as well as the online features allowing the flexibility we need. It is also reassuring that the monthly cost is predictable and there are no hidden added costs. Thank you for taking us into the 21st century!
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kavya@hortonskids.org | Aug 21, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive Communications Review We have had so few problems with the physical phones and the service that I could count them on one hand. There has never been any issues with voice or sound quality either. We have rarely had to call customer service and when we have, they have been pretty responsive. I would recommend Jive to other businesses.
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techietype | Aug 09, 2012
Overall User Rating:
The Good:
Fantastic, easy to use self-management tools online -- makes it really easy to change your phone menus and routing with drag and drop pieces Really reliable - no quality issues in the past 2 years and no down time Friendly support people Lots of features The Bad:
Support hold times can sometimes be 5-10 minutes but it's worth the wait Would Recommend to a friend.
The best provider in the industry, hands down. We have used Jive for our small company for about 2 years or so, and have been very happy. I personally tried a few other voip providers (big names in the industry, who I see on this site) and was not satisfied with their sound quality or had issues with downtime. One of the biggest providers in the industry advertised a 100% no downtime guarantee to us but had outages multiple times per month. With Jive we have never gone down and never have quality issues.
Their support people are super friendly and they have grown a lot over the past few years since we started using them. Jive has done a fantastic job of giving us the tools we need to communicate and the features we need to save time. I would recommend them to anyone.
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robertspann | Aug 06, 2012
Overall User Rating:
The Good:
Personable, knowledgeable and fast customer service. Highest quality sound and features. The Bad:
None so far. Would Recommend to a friend.
Stellar service! I have a few months now with JIVE and am extremely impressed. Key with me is customer service and with them it is always personable, knowledgeable and fast. Technically, the crystal clear with a dead silent background. The dial plan features are extraordinary as well.
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evermorev | Jul 18, 2012
Overall User Rating:
The Good:
Unlimited features at no extra cost. Low monthly cost for extra numbers and employees! The Bad:
None! Would Recommend to a friend.
Amazing Service, Easy and unlimited configuration Our business only employees 3 people, however we run alot of little businesses, all with their own domain names, addresses customer service departments, etc.
I tried 5 YES COUNT THEM 5 other services that would cater to this type of setup without having to buy 5 pbxs separately. Jive was the ONLY one who completely met all the requirements we had.
We are able to call out using their lines feature on each individuals business number and caller id name as well as when we get calls in identify where people are calling from to answer the phone correctly.
Scott(support) and Jen(sales) took the time to hear me out and setup my account properly and really treated me like I was a BIG company even though my company is just a 3 person company.
I cannot recommend them enough! :)
P.S. That is not to mention their amazing visual dialplan designer that I have seen no where else...
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jim@heunox.com | Jul 11, 2012
Overall User Rating:
The Good:
Sound quality, ease of setup, price, quality of equipment, technical support, sales team The Bad:
Would Recommend to a friend.
Jive is the Best We've been using Jive services for 7 months now and it just works. They ensure setup is a snap and changes are pretty much drag and drop.
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laina@ourbusinessguide.com | Jun 04, 2012
Overall User Rating:
The Good:
The service is lovely and folks at jive respond quickly. I'm a happy customer. I LOVE the interface for changing our call structure. It's so easy and I can change things instantly, without having to call the support desk. We enjoy having the voicemails forwarded to our email, like other providers. The desk phone is awesome. We have just a basic Cisco 4 line phone. It's lovely. The Bad:
Sometimes I wish that Jive could recommend a perfect Softphone. We have 3 Softphones and 1 desk phone, and the desk phone is lovely. The softphone is slightly less reliable. Would Recommend to a friend.
Jive: Happy Customer I recommend Jive without reservation. I think if you're less internet savvy, then you might get frustrated with all VOIP systems. Jive is the easiest I've seen.
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Sentinniel | May 25, 2012
Overall User Rating:
The Good:
Reliable, great pricing, customizable PBX interface, great customer service The Bad:
None Would Recommend to a friend.
Jive: Reliable, affordable, configurable PBX Moving to Jive was a great business decision. We are saving at least 50% from our old PSTN setup. We waited a long time for a hosted VOIP PBX that we could customize to the special needs of our company. The Jive PBX did it all. The interface is intuitive and user friendly. Jive's customer service is excellent if you do need them. Call quality is good and clear. We have recommended them to our friends and other businesses looking for VOIP.
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cnpaliocha | May 09, 2012
Overall User Rating:
The Good:
Excellent service, must be all native, college educated employees. They listen and they understand. Then they help you understand their well engineered system. The Bad:
It sounds scary, and even impossible, but I have nothing to write here. Would Recommend to a friend.
Re: Jive Communications We are a software engineering firm, founded on the concepts of computer telephony services in the early nineties. Having used a pbx server in house for 15 years and having tried out one of Jive's top competitors for 4 weeks, Jive is a fresh breath of air. We feel in good hands. Now we can get down to OUR business.
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sharper edge | Apr 27, 2012
Overall User Rating:
The Good:
sharper edge engines The Bad:
Would Recommend to a friend.
Jive: No Problems for 6 Years I have been working with Jive for past 6 years and ever since I had no problem for my phone lines , ever .......I strongly recomand them to who ever need a good phone service !Yaldaowner atsharper edge engines llc
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paintplatoonusa | Apr 20, 2012
Overall User Rating:
The Good:
Good price. Cut our phone bill in half compared to landlines. Great customer service. The Bad:
None. Would Recommend to a friend.
Best business decision we made in a long time. Everything about JIVE is excellent. This is truly a business decision where we felt the positive impact immediately. The pricing is AWESOME. The quality is great and they'll even help you set up the PBX service. They make everything easy. I shopped around for weeks agonizing over which company to use. But then I came across JIVE and they just made my decision very fast and easy. I love the fact that when I call customer service I get to speak with American people. They're great.
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bryben1 | Apr 03, 2012
Overall User Rating:
The Good:
Great and meticulous customer service (and all native English speakers:). High quality phones and service. New fax service works great 90% of the time. They were still working out some small kinks last couple months, but it's worked perfectly recently. Dial plan builder is SOO awesome, so legit! The Bad:
Virtual fax works well, but is still a little cumbersome to use for outbound. Inbound is great. Everything else with Jive is pure bliss. Great tool for any size business! Would Recommend to a friend.
Jive: Super reliable, high quality, affordable VoIP Did lots of research on 7 or 8 competitors, read tons of VoIP recommendation blog entries, thoroughly looked into alternatives, like Vonage, and Jive ended up being cheaper for us, not to mention a much more fitting and thorough option. I so highly recommend Jive.
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PureHearing | Apr 03, 2012
Overall User Rating:
The Good:
Excellent customer service, excellent sound quality, very reliable, PBX Interface is extremely easy to use The Bad:
None Would Recommend to a friend.
Jive: extremely quick and courteous service Whenever we've contacted Jive for any reason, we get extremely quick and courteous service from everyone - Account Rep, IT Techs, etc., whether it's to place an order, update our account, or anything else. We also love the fact that we don't feel like we're either speaking with a machine or someone in another country. We have been very happy with the phone service and sound quality, and the PBX Interface is extremely easy to use. Would highly recommend Jive to anyone.
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Lyrxt2112 | Mar 29, 2012
Overall User Rating:
The Good:
Cost, Ease of use, plus many others. Extremely easy to use PBX interface. The Bad:
None! Would Recommend to a friend.
Jive's PBX interface is amazing Jive's PBX interface is amazing! It is very simple and intuitive to use. Jive has great customer service and support from friendly people who want to provide you with excellent service. They are a pleasure to deal with.The sound quality was excellent and clear.
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JackMiller | Mar 26, 2012
Overall User Rating:
The Good:
Outstanding service, reliability and support The Bad:
None at this time Would Recommend to a friend.
Jive: Far Beyond Expectations Jive's customer support goes far beyond expectations. I recently had a very complicated task that I was trying to achieve. I was immediately able to speak with someone and instead of just answering my questions I was told, "There is a much more efficient way to do what you want, if you would like I can reprogram your system and also test it from here on our end to make sure it works." Umm... Okay!! And then I received a follow-up email with the technicians direct number which closed with, "Please call directly, any time."
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Yokes388b | Mar 03, 2012
Overall User Rating:
The Good:
They have excellent voice quality, and their service is outstanding. Not to mention their customer service, is above all others. I had a small problem setting up my device to work on the jive network (not jives fault at all, I was the one making the mistake) their customer service stepped up and instantly helped me step by step fix the problem and they are ALWAYS there to help you. With English speaking agents. Their billing works with our grant funded program, you simply couldnt ask for anything more. The Bad:
Would Recommend to a friend.
Jive: Excellent Quality They have excellent voice quality, and their service is outstanding. Not to mention their customer service, is above all others. I had a small problem setting up my device to work on the jive network (not jives fault at all, I was the one making the mistake) their customer service stepped up and instantly helped me step by step fix the problem and they are ALWAYS there to help you. With English speaking agents. Their billing works with our grant funded program, you simply couldnt ask for anything more.
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iaslc | Feb 28, 2012
Overall User Rating:
The Good:
Outstanding customer service, great prices, and excellent quality/reliability! The Bad:
Little bit of a learning curve on the PBX interface, but much simpler (IMO) than their competition. JIVE offers free training both online and over the phone whenever you need it, so the only "con" I can think of is a little nit-picky. Would Recommend to a friend.
Jive: Outstanding Customer Service This is my first venture into a hosted VOIP solution, but I have to say that JIVE has convinced me there is no looking back! Originally I remember being put off a little by JIVEs name and slightly higher price. I contacted a close competitor first because their price was a touch lower and their name sounded more professional. After learning all I could about the competitors offering and getting a quote, I called JIVE and my concerns were immediately put to rest. Within minutes I was speaking to a live person (Candace) who helped answer all my questions and gave me a tour of their products and services. JIVEs online PBX was much more simple and easy to use than their competition. When I told Candace that I wanted to go with JIVE, but was having trouble justifying the additional expense, she offered to price match for me SOLD! IASLC had reservations about the call quality of VOIP in general, but especially a hosted solution. I made sure that VOIP had plenty of available bandwidth and high priority on my end and everything has been crystal clear and completely reliable from day one! I was a little concerned when I learned that the best Internet connection I could get for my 15 users was two .5Mb up and 1.5Mb down DSL connections, but with a little fancy routing and traffic shaping footwork even that can fly. Recently JIVE has been working on virtual-fax and e-fax services. After testing it out, I have to say JIVEs new fax product is great! I was able to quickly and easily setup a dedicated number for a physical fax machine in addition to another external number which would convert faxes to PDF and route those documents to two different employees for payment processing (secure fax). Finally, each employee is also able to receive faxes to their direct dial numbers too. The fax is detected, intercepted, converted to PDF, and emailed to my users on the fly! I cant get over how responsive and helpful JIVEs customer service has been! Each time Ive had a question or concern, JIVE has been a short Internet chat or phone call away. Recently I was contacted by a manager (Eric) on a simple support issue and when I asked why a manager was dealing with that type of issue he said that JIVE is working on hiring some more personnel but until they could be brought up to speed everyone at JIVE is working long and hard to pick up the slack to keep response times to a minimum. What a great attitude! JIVEs low prices and great technology hooked me as soon as I got past their name. The outstanding customer service from individuals like Candace and Eric will keep me coming back for more! I havent had any second thoughts about my purchasing decision, and I highly recommend you give JIVE a call today!
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Ohana Fun | Feb 27, 2012
Overall User Rating:
The Good:
Great Service, Awesome phones, Very competitive price! The Bad:
Can't think of any Would Recommend to a friend.
Jive: could not be happier Jive offers the best in customer service! Their support team is always most professional, courteous, patient and efficient! Their pricing is great and the features we get on our phones are usually only available on very expensive PBX systems, so we could not be happier! We have already recommended Jive to friends and businesses we know could benefit with their services.
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billmars | Feb 13, 2012
Overall User Rating:
The Good:
Great price, system features, call quality and customer service The Bad:
None Would Recommend to a friend.
Jive: Best Combo of Price, Quality, Use As an IT consultant, I have thoroughly researched over a dozen hosted VoIP companies. I believe that Jive has the best combination of pricing, quality of service and ease of use of any of the offerings out there. Initially we chose not to use them because their pricing model made them pretty expensive but they have since reevaluated their pricing structure and arenowmuch more aggressively priced. All of our clients have saved significantly by changing from the a la carte pricing model of the previous provider. Their offering is already feature-rich by comparison but they continue to actively add functionality and have just hired a number of new developers to continue to drive enhancements forward. All customer service and support is US based and is easily accessible with little to no hold time.Another thing that is often not considered is the usability of the website. All vendors will provide you with a web interface for configuring users, extensions and system functionality. Jive's web interface is superior to all I have experienced and is not only very fast but extremely usable. System configuration of call routing is done through a graphical drag-and-drop interface which reminds you of a flowchart. This make it SO much easier to see how calls will actually flow through the system as opposed to trying to visualize in your head how multiple auto attendants which are linked together with diffrerent timing structures will behave. This system is so intuitive that I was able to recreate my largest client's most complex programming easily and on the first try where it took multiple calls to the previous provider to get it to function as we wanted. Call reporting is very powerful and the system is designed to automatically detect the type of handset you are using and perform some configuration items automatically based on that information. Overall, the system is very well thought out and extremely flexible and we haven't experienced a minute of downtime since switching (certainly can't be said of our previous vendor).
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sai | Feb 10, 2012
Overall User Rating:
The Good:
Great and prompt customer service. Consistent good call quality and easy customization of dial plans. The Bad:
None, so far. Would Recommend to a friend.
Jive: Great and Prompt Customer Service I did a lot of research on VOIP providers before deciding on Jive. What settled the deal was their exceptional customer service. Sure, everyone is nice before you're a paying customer but Jive has consistently come through with their exceptional service even when they were not at fault. I once had an issue with my cable modem and their representatives quickly walked me through the problem and resolved it.My main concern about VOIP phone systems was the possible downtime but in the five months I've been with Jive, I've had no downtime at all. Even after adding a few more lines, the call quality has remained good. They also offer a ton of customization features that can be overwhelming but once again you're never left to figure it out all by yourself. There's always help from them. Highly recommended!
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Brooks586 | Feb 10, 2012
Overall User Rating:
The Good:
Everything! Easy to work with, hassle free with great customer service. Tech support has been easy to work with as well, as far as getting system set up and making changes. The Bad:
N/A Would Recommend to a friend.
Jive Communications - Been wonderful to work with They came highly recommended from a fellow agent. They sent the phones pre-programmed so all we had to do was plug and play. Customer services has been wonderful, from helping us get set up, dial planand walking us through some changes we've made. 1000% better than my old provider. Already recommended to others!
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bjtlwilson | Jan 30, 2012
Overall User Rating:
The Good:
Extremely responsive support and account management team! Management console is straightforward and easy to quickly make configuration changes to our virtual pbx. The Bad:
Still have to rely on traditional carriers that have pass through costs (e.g., DIDs) to Voip customers. Would Recommend to a friend.
Jive: Very Useful Have been a customer for over six months now with no service issues. Can't say enough about customer service as they make everything easy. Porting numbers was simple (from our end) - just had to wait on the several week process from the carrier. Flexibility offered by the virtual pbx has been very useful when needing to quickly add extra conference bridges or changing dial plans.Anyone looking for a better provider should consider Jive.
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mattbanasiak | Jan 30, 2012
Overall User Rating:
The Good:
Very affordable! Great Customer Service! The Bad:
None. Would Recommend to a friend.
Jive: Very Affordable! Great Customer Service! I did my research before I chose a VOIP service. My experience with VOIP prior to Jive was with Packet 8 with a previuos company. When it came time to start my own businessI chose Jive. Great customer service with installation and changes. Easy to use phones. If you want to stop your research now on VOIP and go with a great product then choose Jive, you will not be disappointed.
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TSCADFX | Jan 23, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive: Completely Satisfied I initially called Jive and spoke with Angela who said she would send me an email and that I would have to return it to her. Their application process is a bit cumbersome as you actually have to fill out paperwork and fax/email it back! Although normally I would be a little reserved about an online service provider making me do things manually (sort of an oxymoron), I took it in stride attributing it to their commitment to provide a quality network. Well at least I hope thats why theyre doing it! Within a couple days I received confirmation of my new number and I was given my login information. I was provided the opportunity to have a one-on-one setup and orientation. I declined it because I knew what I was looking for in a provider and I knew that on my own I would be able to figure things out. They also have a variety of video tutorials on youtube. I accidently messed things up in my control panel and was forced to call them for tech support and they resolved the issue for me in less than 1 minute. Both tech support and the initial sales staff are very friendly.In search of a VoIP hosted solution for our business I tried out 2 other providers as well. Neither of the other providers were able to give the level of support, knowledge or price that Jive was able to. Some people have mentioned that their prices are high. I would have to disagree and I really don't know what they are talking about. Most of the other providers provide bundled packages which cost more upfront. Jive's upfront costs are lower with available addons. This allows for greater flexibility and options therefore you don't have to pay for what you don't need. For example, a lot of other providers bundle a phone line with each extension for free and Jive doesn't. Lines are seperate from the base package. Initially line prices are $5 per line however they drop to $2.50 per line once you get over 10 phones (I think it's 10). Once you're at 10 phones your base price drops $6 per device and your line price drops as well. The 2 combined would be $26.45 per device. I looked at MANY other providers and none came in that low!As I mentioned in my "pros" Jive has one of the best control panels that allows for an awesome amount of customization. Call quality is great. We have one location that is DSL only (no other services / Rural location) and we experience no problems with multiple phones in use.The few issues that I have had with Jive, as descriped in the "cons", are my own observations of the system. I have talked with Jive Development Staff about these issues and they are always willing to listen. Their development team took my considerations seriously and even followed up with me letting me know that they would be implementing some of those suggestions in the near future. In talking with development, Jive has many things planned for it's growth and future within the industry and I'm happy to be along for the ride and can't wait to see the things that they have in store!Overall, we are completely satisfied with Jive and have recommended them to some of our clients as well.
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Genevieve Salvatore | Jan 18, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive: Very Pleased We've used Jive since 2009. Service has been great and their customer support is outstanding. We're not opening a new office and with Jive, we'll be able to seemlessly transfer calls between our main and satellite office. We are VERY pleased.
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2brothersmoving.net | Jan 11, 2012
Overall User Rating:
The Good:
Friendly staff, good voice quality The Bad:
Reliability, price for what you get Would Not Recommend to a friend.
Jive: So far not so good We switched to Jive after reading the glowing reviews and needing get a provider that offered a more jitter free experience. Jive had a higher cost with the type of setup we needed, but we thought they imbued quality and were willing to ante up for it. It hasn't been a good experience thus far however, what we've experienced is a system riddled with bugs of varied degrees. The biggest of which right now is one where the pbx stops playing the ringing sound to the caller (although while still proceeding with the call on all other accounts) making them think the line has disconnected. They of course hang up and call back never being able to leave a voicemail and driving us crazy with trying to catch the call. Over the past month Jive's support, while being friendly and nice, hasn't been able to figure it out. Add that to the problem we started encountering this week of some calls only ringing once before actually disconnecting them, and it becomes a hindrance on your business.My evaluation is that it would appear Jive has the right theory going with treating the customer well, but just hasn't had the engineering time or muscle yet to create a reliable system the customer needs. I might check them out again in 5 yrs to see if that's changed.
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mbsims | Jan 06, 2012
Overall User Rating:
The Good:
Great sound quality and system features - does everything we hoped for in a phone system The Bad:
Had a connection issue, but it was quickly and professionally corrected by Jive Would Recommend to a friend.
Jive: Unbelievable Support The entire experience from searching for VoIP providers to initial selection to initial setup was all excellent with all contact points within Jive. After a month of no issues we suddenly started to have connection issues. We contacted Jive Tech Support and were provided with unbellievable support in determining the source of the problem and figuring out a solution. The issue ended up not being with any Jive service or provdied equipment but with our router. Tech support was extremely knowledgable and patient. The problem was corrected with minimal frustration and included an unexpected follow-up by Jive a day later to make sure everything was working correctly.
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shaynaf | Jan 04, 2012
Overall User Rating:
The Good:
Good Price Responsive Customer Service Easy implementation The Bad:
Would Recommend to a friend.
Jive: Quick and Helpful I recently switched the office over to VoIP service from ATandamp;T. From beginning to end the process was straight forward and the customer service was impeccable. I have since submitted a few trouble tickets regarding additional setup feature information that I wasn't able to find answers to in their Knowledge Base and the responses were quick and helpful. I haven't had experience with any other VoIP providers, but if the service continues at the same level, I don't plan to.
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leith@city1st.com | Jan 04, 2012
Overall User Rating:
The Good:
People are great to work with. Phones are very user-friendly. The Bad:
Need really good internet to to run the phones for clear voice quality, Would Recommend to a friend.
Happy with Jive Happy With Jive and all the options for different dial plans etc. They have been very good to work with with and the cost of their service is very reasonable.
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Garrett H | Dec 28, 2011
Overall User Rating:
The Good:
Customer service is super helpful, the setup is quick and painless. The online PBX configuration has a lot of flexibility to meet my business needs. The Bad:
The flexibility of the PBX software makes it challenging for a non-technical person to fully understand how to leverage all features. The knowledge base and instruction manuals appear to Would Recommend to a friend.
Jive: Effortless Working with the Jive team and setting up my inital account / phone proved effortless. The online PBX software allowed me tremendous flexbility to configure Jive features to meet my needs today and in the future.
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JerryG | Dec 26, 2011
Overall User Rating:
The Good:
Their Dial Plan is one of their best features. The other great features are the audio quality and their great customer service. The Bad:
I have found any yet. Would Recommend to a friend.
Jive: Quality service and price Like most people, I did quite a bit of research about VOIP. I read the reviews at VOIPReview and talked to several providers before I made my decision. I almost didnt call Jive because of their strange name, but it would have been my loss. After a couple of phone conversations with Candace, I felt confident I wanted to do business with Jive.The Dial Plan is one of Jives best features; it allows you to easily set-up a simple or a complex Dial Plan or anything in between. After a one-hour web meeting with the Tech Department, I understood the set-up and quickly had my Dial Plan exactly the way I wanted it.Several providers that I contacted, said I would need multiple DID numbers or External Extensions for my Auto Attendant to call an outside number (which would have cost extra). Not with Jive, you simply drop in an Eternal Number box in your Dial Plan.Another great feature is the Reports section of my phone service. I was simply blown away by the amount of information given on my business calls!In closing, I will say that I like the phone quality, service and especially the price with Jive Communications. I am happy to recommend them to anyone!
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samiongroup | Dec 22, 2011
Overall User Rating:
The Good:
The line is always crystal clear! We can add as many extensions and we have not had any issues in over 3 years of service! Can't beat the price! The Bad:
None Would Recommend to a friend.
Jive: Best Value for the Quality This is the best value for the quality of service and reliability of any voip service I have used. In the 3 years of service, i have not had any issues with quality and the customer service has always been top notch! I would recommend anyone with a small business of 2-20 phones to use this system.
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seaCPA | Dec 22, 2011
Overall User Rating:
The Good:
Features for the price, pleasant and efficient customer service and support. The Bad:
None that I have come across Would Recommend to a friend.
Jive: 1000% thumbs up The experience with Jive has been 1000% thumbs up. Anyone that I have had to communicate with has been nothing less than professional, knowledgeable, efficient andextremely pleasant.I wish I had started with Jive when I first set up my VOIP system rather than havingto switchto them.When I decided I needed to switch VOIP companies, I narrowed the choice down to a few companies, read the reviews and decided on Jive.It "jived" with the criteria I establishedfor switching to a different VOIP company. Since I relied on client review, I felt I should add a review so it may help other clients make the right choice and "Get Jive". I'm glad I did.
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notjenniferorangela | Dec 21, 2011
Overall User Rating:
The Good:
The service is extremely easy to set up and install, especially when compared to a traditional in house PBX or small business system. Administering the system does not require a technology background. The price point makes it difficult to beat when adding up all the features. Lastly, the customer service is second to none. The representatives that I've had the pleasure to deal with have been very knowledgeable, professional and courteous. The Bad:
No wireless conference phone offered. Would Recommend to a friend.
Jive: Easy Service Jive has been my telecom provider since the day I opened my business in January 2009. They were instrumental in helping me understand what my needs would be and in designing a system around my business. Shortly after signing up for the service a box showed up with the phones, I plugged them in and they worked. I've found that the system has a lot more features than what I am using so for anyone who needs all the bells and whistles, this is the solution. Also, the billing is very simple and straight forward. Unlike the help lines for some other companies there is always a friendly, easy to understand person on the other end of the line. I continue to recommend Jive to other business owners.
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Cathy Sistrunk | Dec 15, 2011
Overall User Rating:
The Good:
Customer Service from all departments. Several different ways to accomplish tasks. The system is easy to navigate. The Bad:
I don't have any cons Would Recommend to a friend.
Jive helped me when I didn't know I needed it From the initial call to Jive for Sales till the day we cancelled our old provider I have been impressed with the customer service and response time.At first glance I sawall these reviews that give them such a high rating,I was skeptical. I believedthat there is no way the service wasgoing to be that good. We started because they gave us a trial period, we stayed because of the customer service and response time.Every department of Jive that I have worked with, provided me a quick answer to my question,detailed hands on or written instructions, they used whatever I needed at the time.This allowed me to learn to navigate the new system quickly.I use hard phones, soft phones and transferin coming calls to my cell at times. Our phone plan was set up in an hour, I called for assistance 30minuets later. Aftermy initial question wasanswered, the representative said"Inotice that your missing a sound bite in your phone plan.Do you need assistance with that? You can use one you'vealready created if you'd like." I missed puttingthe message in that spot and never noticed it, this was unrelated to the question I called in about. They helped me even when I didn't know I needed it. I am thankful a client didn't received a blank message.
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Jersey Larry | Dec 14, 2011
Overall User Rating:
The Good:
Simply said, they are great. Everything happens promptly and completely to your satisfaction. The Bad:
We would like to have the email version of the voice message transcribed as text. The wav file is great if no one is in your office or sits next to you. However, if you have no privacy, the text version is needed. If the choice is one or the other, I would take the wav file. However, both options are needed. Would Recommend to a friend.
Switch to Jive If you are with ATandamp;T, definitely switch to Jive. Jive answers quickly andamp; well. The phones come fully programmed. You configure the system in a shared screen meeting. All you do is plug them. Its so far better than the run around I have gotten with ATandamp;T .
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weissmedical | Dec 14, 2011
Overall User Rating:
The Good:
First class technical support Great sound quality Reliable The Bad:
Upfront phone cost - Would be nice if able to work with existing standard phones Would Recommend to a friend.
Outstanding Customer Support - 1st Class Overall, Jive communications is the best choice out there - by far. I have $200 Cisco router purchased at BestBuy a few years ago, and better than 3meg up/down internet speed and it has performed flawlessly. I've seen complaints of sound clipping elsewhere, but I can honestly say I think this has everything to do with router settings. If you want ANY VOIP phone to work, you need to have a router that provides QOS (Quality of Service) settings. What that means is that on the router, you can set the port the phone is plugged into to have priorty over the other ports. When someone is downloading a large file, or playing a game over the internet, the sound quality will remain consistent because the QOS setting ensures it always has enough bandwidth.I've been using Jive for 2.5 years and never experienced any problems that couldn't be quickly resolved. Most needs were things like making changes to how calls were routed, or adding/deleting users from the system. In cases where I forgot, a quick call to the Jive team resulted in action and resolution.I would highly recommnend Jive to anyone looking for a good small business solution.
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dpo | Dec 09, 2011
Overall User Rating:
The Good:
Excellent call quality and no hassle approach. Upgrades over the years have gone very smooth. A great vendor by the fact that we take their service for granted - the way it should be. The Bad:
N/A Would Recommend to a friend.
Jive has been excellent for the past 4 years We've been with them since early 2008 - excellent provider. They have added a lot of features over the years, same price though.Overall I would definitely recommend them, as we have had no problems for the last 4 years with our phones, and they have kept prices level.Features we use are the Auto Attendand (for the multiple extension routing), conference calls, and routing virtual extensions to people's mobile phone numbers.
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trmsjj | Dec 08, 2011
Overall User Rating:
The Good:
Ease of use, features, call quality, ability to use our existing phones The Bad:
None Would Recommend to a friend.
Jive Rocks! We switched from running our own phone server (I know, really geeky right!) to Jive last month. The process of switching was seamless! We got a free trial so I could set up and test things out for a while. I had our entire phone system (26 extensions, 6 conference rooms, call queues, etc) set up in a few hours inside Jive. We wanted to make sure we had feature parity with the current system. Jive delivered and then some.The thing that I can't emphasize enough is the Jive administration interface is so easy to use and straight forward. It basically makes me look like a phone system superhero. I can make really advanced dial plans with ease. With the old system any change was painful torture, but with Jive it's downright fun!The total cost of Jive is actually cheaper than what we were paying for our T1's + long distance. So I get the benefit of someone else worrying about the technical details of running the phone servers plus a lower monthly bill. It's a no-brainer!
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dtroyer | Dec 07, 2011
Overall User Rating:
The Good:
Ease of the new PBX system The Bad:
None Would Recommend to a friend.
Jive: Best Decision We Ever Made Prior to Jive we were withthe traditional phone company with limited options, no PBX and terrible customer support. Switching to Jive has been the best decision we ever made in regards to our phone service. The options on thePBX system are unlimited; the system is reliable and crystal clear. The customer service is superior to anything the traditional phone companies offer.The customer service representatives are knowledgeable and treat their customers with respect. I have and will continue to recommend this service to others.
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jimnovy | Dec 05, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive is a Breeze Jive has saved us a ton of money over the traditional PBX system we were using. Their implementation staff made setup a breeze and the few times we've had to contact tech support, they've always been able to quickly resolve our needs.
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vant systems | Dec 02, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive: Pleasure to Work With We always receive the help needed in a timely manner. Everyone at Jive has been a pleasure to work with, very knowledgeable and on top of their job. We would highly recommend them to friends.
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Recruiter Mark | Nov 09, 2011
Overall User Rating:
The Good:
Spent days reading reviews and have found that the posit reviews were very accurate The Bad:
none so far Would Recommend to a friend.
I highly recommend Jive. Only company that I found to be so transparent I am a long-time Financial Services Recruiter that lives on the phone. There is no bigger decision for a small company like ours than phones. I researched every leading VOIP provider; read every review I could get my hands-on and focused only on the negative reviews to learn what the worst cases were. It seemed from Jive that as long as I purchased the Polycom phone from them with a solid router, I would be trouble free-I am! I have never written a review prior to this one. Jennifer helped me through the quote process and specifically in providing the exact set-up I needed (a main number and direct dial numbers for me and my partner). We seem like a much larger company with our customized auto-attendant. I wasn't able to totally update our greeting so I called customer service. The Tech was great and helped me with that and a few other minor questions I had. The best part is the voice is the clarity - truly amazing (first time with HD phones). It sounds as if we are in the room with our caller not on the phone. This is a huge step up over Vonage. The only thing I miss is a transcript of the calls from voicemail. I got very use to reading the message. It is a minor point and definitely not a make or break. I highly recommend Jive. Check out their videos on their website; only company that I found to be so transparent. I received exactly what I expected.
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regrossman | Nov 09, 2011
Overall User Rating:
The Good:
Reliability, cost savings, equipment selection, flexibility The Bad:
Would Recommend to a friend.
We have been using Jive for almost a year We have been using Jive for almost a year now in 3 offices on the east coast. We have been completely happy with the service they hae provided. I strongly recommend using the Polycom phones that Jive recommends. They truly are a great phone paired with their service. We will be converting our main office to Jive as soon as our current contract runs out, then the entire company will be on Jive. The online administration interface is incredibly easy to with compared to traditional phone systems. I strongly recommend Jive to other small businesses out there.
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bgdavis | Nov 08, 2011
Overall User Rating:
The Good:
Sales quotes in writing. Knowledgable staff - both sales and service. Deliver of service at the price that is promised. The Bad:
Would Recommend to a friend.
Re: Jive Communications From the 1st phone call with the sales associate I could tell there was something different about Jive. The other calls I made looking for pricing, phone hardware, etc. were all vague and non-specific with prices. They seemed to be in the business of "ballparking" everything. The Jive sales associate went over each feature in detail and a few minutes after completing the call I got a very professional quote via email showing all the pricing for the system we were looking for. It was their promise to me of the service and features we discussed in detail and in writing. It was refreshing to know just what the costs would be instead of the "guesstimates" I got from every other carrier I called.Our initial set-up wentwrong from the beginningbut the support technicians worked extremely hard to get everything up and running. We had some building issues, etc. but they plugged away until we got everything solved. I've not experienced support like Jive's EVER. They are very knowledgable about their systems and are always willing to work through whatever issue you are having (small or large) to completion. They are prompt in completing any research needed to troubleshoot or problem solve. I don't want it to sound like I've had to make a lot of service calls. I haven't, but this is my first time using VoIP and I needed some guidance in getting started, etc. The support technicians are the best!Based on the sales and service I highlyrecommend Jive.Our staff has enjoyed the "find me follow me" feature and the ability to design the dial plan was new to me but I have completely embraced it. We are looking forward to a long relationship with the Jive team.
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1stpriority | Oct 26, 2011
Overall User Rating:
The Good:
Great Customer service. It's easy to get someone on the phone whether it's sales, billing, or the important support department. We started with them a few years ago, none of our old cisco phones where SIP activated, they spent A LOT of time and patience getting our phones to configured, which says alot, because it is not their responsibility. We have gone from 2 lines to now 5. The dial plan manager is easy to set up and has lots of options. The Bad:
the phone call report is delayed 1 day. so you can not see todays call reports. Their pricing is getting more in line with the other providers. Wish they would offer desktop fax capability. Would Recommend to a friend.
Jive: Great Customer service They are reponsive to letting you know if there is going to be any maintenence. Over the 2+ years that we have been with them I can only think of 2or 3 outages and that lasted only a hour tops. Customer service is very helpful. Our current bandwith is on the low end, we are only using Business DSL with 5 workstations, 2 servers, and 4 VOIP phones and they quality is still pretty good, we never get any dropped calls, but sometimes its broken up. We are moving to Comcast Buiness Cable in winter and that should greatly improve quality. So the quiality is not really Jives fault but our low bandwidth, just make sure you have enough. Make sure your phones are SIP.
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robgolfers | Oct 21, 2011
Overall User Rating:
The Good:
Quick, Easy and Efficient The Bad:
Not a Jive Issue, but make sure you follow the trail when porting your number. We had a big problem as our main number was supposed to get ported and then they (ATandT) gave it to another company...Huge hassle and we Would Not Recommend to a friend.
Jive Communications Review We have been a JIVE customer since 2008 and love it. We spent a lot of time back then finding a provider and reviewing ratings from customers. It is nice to know that I can write this positive review as well since it is so important to a small business to make the right choice.Buy from get Jive too and you will not be disappointed! Set up is a snap with their customer service department and the ease of use and features are extensive. In fact, we still don't scratch the surface of any of these features, but it is great to know that they are there if you need them.
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jharr53301 | Oct 20, 2011
Overall User Rating:
The Good:
Quick Customer Support, Vast array of Phone Options, Affordable, Reliable, and Clear Phone Service, Telephone Attendant Options are Amazing The Bad:
None that I can even think of. Would Recommend to a friend.
Jive Communications - Great Economical Option for Phone Service We have been with Jive Communications for about 4 years now and are 100% satisfied with the service. Jive made it so easy to get all setup and up and running in no time. There customer support is always friendly and eager to assist with upgrades or questions. Phone service is very affordable. We were paying over $400 month phone bill for long distance and 1 phone line with no auto attendant with our local phone company. Then we found Jive and now we are only paying about $150 a month, have 3 phone lines, multiple extensions and a very detailed Auto Attendant Phone System put in place via Jive. When our clients call in, it sounds like they are calling into a fortune 500 company now. We have multiple options setup like press 1 to place an order, press 2 to check your status. It's just awesome!! We have never experienced any down time - the service is very clear voice quality and it is reliable!! So we just want to say that we are very happy customers and anyone having second thoughts about giving Viop phones a try - take the leap and give Get Jive a try because they are AWESOME and the best out there HANDS DOWN!!
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AJoy | Oct 20, 2011
Overall User Rating:
The Good:
The customer service is great. I have had lots of wonderful experiences when contacting them via email. They are prompt. We love all the features on the phones. AMAZING features! The Bad:
Our cordless phones still give us a bit of headache sometimes. It seems we've tried everything, but still can't get them to work 100% of the time. They do work 80% of the time. Would Recommend to a friend.
I would recommend the company of Jive to anyone as well as their corded phones I would recommend the company of Jive to anyone as well as their corded phones. The features that are possible are amazing. I feel that my small business has the capabilty of larger companies with transferring, holding in a que, ring groups, calling trees and so much more. I also think the customer service reps have always been very courteous and polite. I feel like each time I call they are helpful in suggestions of how to make the phones work better for my company.
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kuhlmand | Oct 14, 2011
Overall User Rating:
The Good:
Clear Call Quality. Consistent effective service. Excellent Communication from Customer Service. The Bad:
Which they accepted a standing credit card for billing. Would Recommend to a friend.
We are not new to the VOIP rodeo and have tried our share of providers, but we are with Jive to stay. The VOIP quality is outstanding. Customer service is outstanding. Candace our sales rep, was clear, identified our needs and followed up the whole thru the onboarding process. We are not new to the VOIP rodeo and have tried our share of providers, but we are with Jive to stay. Whats not to like? Easy Set-up.Reliable Service.Great Call Quality. Great Customer Service. Worth every penny to our business.
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Evonne Ryan | Oct 07, 2011
Overall User Rating:
The Good:
I have been a long time user -- using JIVE and getting VOIP many many years ago. I initially was scared of VOIP and initially (being a novice) I made every mistake possible. Jive technical support calmly walked me through everything. It has been an incredible benefit to our firm which has several divisions and locations -- we are all connected on the projects we mutually work on. So very cool! The Bad:
Would Recommend to a friend.
Jive Communications: My business has blossomed because I can have staff anywhere I carrya VOIP phone with me to conferences and on every business trip -- I am amazed how hotels are very accomodating. My business has blossomed because I can have staff anywhere. Our newest person is in Hawaii and we are constantly amazed -- she is not only one botton away, it sounds like she is in the next room.My firm just expanded with a new partnership. Our new partner decided he would work from his home and was going to use some local VOIP provider and I screamed "NO" -- check out JIVE. He is amazed at all the features and now is bringing staff in and having her work from one of our offices - giving us the receptionist we haven't had. I have no doubt part of it is because he believes we are really "with it" and on top of the technology curve.
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dsasaki | Sep 29, 2011
Overall User Rating:
The Good:
Easy setup, friendly customer service and good sound quality The Bad:
Upgrade process could have been smoother Would Recommend to a friend.
We've been a happy Jive customer for 4 years We've been a happy Jive customer for 4 years. The setup was easy and they helped us configure our menu system to meet our unique routing needs. Some of our workers are remote and Customer Service is very helpful getting the phones to work nicely with home routers/firewalls. We've even been able to run a phone off a 4G connection. The upgraded system is a significant improvement. The admin is much easier to use and has added some nice new features. However, the upgrade process was a little problematic and took us a couple days to totally work through. Overall, we're very happy with Jive.
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awbarker | Sep 28, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
The customer service at Jive Communications is terrific The customer service at Jive Communications is terrific. My company was in the process of merging accounts with another company as well as installing new phones of a different manufacturer than the ones I am used to working with. Jive's customer service - in particular Nick - were extremely helpful in getting me (a technologically challenged person) to install the phones. The only hitch was the paperwork needed to change the phone line of the new company. The forms for processes like incorporation of one existing account into another were sent via email and the first time around it was a bit confusing whether they needed those forms faxed or simply emailed back...for future reference you need only fill out the form on the computer and email it back.
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mlundberg | Sep 16, 2011
Overall User Rating:
The Good:
price, simple configuration/installation, great account rep, great customer service The Bad:
none Would Recommend to a friend.
Jive was comptetive and their website was crystal clear We've been up for a week, so far weare 100% satisfied. We have offices in NY (6 lines) and SF (15 lines) and started by looking at Hosted VOIP that could use the Linksys/Cisco SPA phones we already owned from our previous system. Jive was one of these, their price was competitive, and their website was crystal clear about their service. We picked them, and the experience has been light years better than with our previous providers. Knowledgeable staff at every level, they answered every question without an extra phone call.
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RoyChastain | Sep 15, 2011
Overall User Rating:
The Good:
Exteremly professional. They have already provided me better support than my other VoIP provider and their quaility is as good or better for the same price. The GUI interface on their adminstration web site is a breeze to use to teak inbound call routing etc. The Bad:
A little more than I wanted to pay, but the lower priced tiered services all appeared to be much lower tier providers. Their name. Jive just does not sound professional. I almost did not contact them because of the name. Would Recommend to a friend.
Jive Communications: Exteremly professional Once I signed up, I received an email welcoming me to Jive. I received a call from the installation specialist who started asking questions so that he could setup my find me /follow me and voice mail options. If did not even realize that I was getting a find me/follow me serivce. Unfortunatly, I could not stay on the phone that point so he made an appointment with me for the next day. Just as my appointment alarm went off, my phone rang. It was Jive to finish my installation.The installation took less than 30 minutes total and that included me making some serious changes to my firewall. If I had not had the firewall that I have, we would have had my Bria softphone up and running in about 15 minutes including the time he took to configure my find me/follow me and voice mail.My other throughup their hands attempting to configure Bria and left it to me.
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roberog | Sep 14, 2011
Overall User Rating:
The Good:
The customer service, sound quaility, and reliability have all been outstanding The Bad:
none at this time Would Recommend to a friend.
Jive: The VOIP quality is outstanding; customer service is responsive and knowledgeable The VOIP quality is outstanding; customer service is responsive and knowledgeable; and the technology is cutting-edge and easy to configure in our fast-paced law office environment.
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Meg Jennings | Sep 07, 2011
Overall User Rating:
The Good:
Customer service is top notch! From the sales department to the customer support. The few times I've had updates, questions, or problems Jive Support answers and resolves things immediately. If I have to leave a voicemail for support, someone from Jive gets back to me within 5 minutes. The Bad:
We've had Jive for about 3 years and I honestly can't think of any cons. Would Recommend to a friend.
Love, love, LOVE Jive When we decided to change our phone systems to VOIP, we looked into several companies. Jive won out in the competition with flying colors. Our sales rep, Candice, was very educated and passed that knowledge onto us in a friendly, non-forceful way. The number one thing that sold us on Jive was that they hosted everything for us on their end. No heavy equipment had to be installed or anything like that. Updating the phone system is a piece of cake ( like adding or changing an extension to a new user). Customer support is always a phone call away, and they ALWAYS solve my questions or problems within seconds. We have had Jive for over three years, and I couldn't be happier with our choice. Their customer service was the second thing that sold us on Jive, and I must say, it has not decreased from day one. With some companies, you have all the help in the world until you actually become a customer, but that is not the case with Jive. They have kept us happy every step along the way. Love, love, LOVE Jive!!!
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Remax Regency | Aug 25, 2011
Overall User Rating:
The Good:
Easy to reach Communicates well Knowledgeable The Bad:
None Would Recommend to a friend.
Jive is very helpful This company is well priced and is very helpful if there is an issue or a change needs to be made. Their technicians are very knowledgeable and quick to respond. I would recommend them to friends.
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firstch@optonline.net | Aug 16, 2011
Overall User Rating:
The Good:
being able to program the phones and auto attendant to do exactly what we want! The Bad:
none yet Would Recommend to a friend.
Jive is a template for a great company with a great staff As a business owner I speak with companies all day long. I believe that Jive is a template for a great company with a great staff. Every moment of contact with the company I get to speak with competent professional employees that are obviously well trained and anxious to help me with anything. The phones and product are a progressive way to manage my business in this quick changing world of electronics. Programming is a breeze thanks to an hour long phone training appointment. The phones are smart! I would recommend anyone to this company to fill their need for a positive change in their phone needs! Thanks Jive...you're the best.Catherine B. First Choice Insurance Agency Inc., New York
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tmyers | Aug 08, 2011
Overall User Rating:
The Good:
Reliable, friendly customer service and technical support, quick and efficient. The Bad:
None! Would Recommend to a friend.
Jive has been absolutely wonderful Jive has been absolutely wonderful. We would never go elsewhere. Their great prices and quality service is hard to beat. Our Jive representative has been nothing but the greatest help for us. We are constantly ordering new phones and it's almost as if they are shipped the second we call. They are so quick, and Jive makes it so we are up and running 5 minutes out of the box.
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NickC | Aug 08, 2011
Overall User Rating:
The Good:
Customer Service, Value, Ease of Use, Features, Quality, Feels like a "partnership" (i.e. My success feels genuinely important to them!), Never Pressured The Bad:
Haven't found one yet in 4 years. Would Recommend to a friend.
Jive's been my choice time and time again I couldn't imagine having my phone system with anyone else. I've been responsible for telecommunications for a few organizations over the years, and Jive's been my choice time and time again. At first, I thought I could outsmart everyone and build a calling system for virtual offices andamp; employees via a combination of various products out there (VoIP, virtual PBX, mobile phones, land lines, etc.). I should have just called Jive from the get go. Sales, set up, pricing, and all that good stuff was super easy and straight forward. Even though we work in a "virtual world", it's still nice to feel "connected", and the phone and system features do a great job doing that for my org. End users have plenty of options for making their phone work for them without needing an IT degree, and I can keep the rest all neat and tidy via the web admin. And if I get into a pickle, Jive's customer service is available to help! I can't imagine having to deal with one of the larger, well-known telephone or cable companies for their "customized" solutions ever again. Everything about Jive just WORKS. Let's face it - there are plenty of options out there that can do similar things. I stick with Jive because I know I'm going to get great service for the price be it technical quality, advice, or support. I have never had a better partner in my business than Jive. They get me. I really don't know how they do it. As long as they keep on doing it, though, I'm a very happy customer.(One fun fact. My org hosts large conferences and events, and we use our Jive system onsite to keep our expected level of customer service. One of the phones was damange during transit. Jive helped me try to find a local retailer from who I could by a VoIP replacement. When none surfaced with a satisfactory phone, they overnighted a new phone ready to work just like the old one! And, after we settled back into our offices, they contacted me to see if we needed help repairing the old one! Now THAT'S service.)
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Techie at Large | Aug 03, 2011
Overall User Rating:
The Good:
Service is great. Reliable, stable connection and voice quality is excellent. Great use of Polycomm phone. The Bad:
Nothing material Would Recommend to a friend.
Jive Communications is great I have been with Jive for nearly 4 years. Recently started a new account for our small company. Great service and flexibility. They seem able and willing to provide anything VOIP related that we need. Added a vanity toll free with no fuss, then helped me resolve how to handle the calls from that number in a very creative way. The responses have been very professional and prompt when needing information, support or answers. The pricing is fair.Recently, there was a system upgrade that provides amazingly superior voice quality and many enhanced features on the polycomm phone. It is a win-win relationship. I feel that there has been significant value provided by this vendor for my business. A terrific service.
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imjeffw | Jul 26, 2011
Overall User Rating:
The Good:
Value, Features, Support, Perfect for small business The Bad:
No real price breaks for auxiliary (rarely used) phones Would Recommend to a friend.
Our Jive phone service has been fantastic Our Jive phone service has been fantastic. Its flexible, easy to configure and has tons of features. Customer support is always fast and friendly.To avoid issues just make sure you have the recommended network equipment. Dont skimp on the router. Against Jives advice I tried using my regular residential grade router and was plagued with interment issues. Upgraded to the recommended router and have been delighted ever since.
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twardsmith | Jul 11, 2011
Overall User Rating:
The Good:
Great customer service from the initial set-up. The Bad:
I have never had a negative associated with the Jive system. Would Recommend to a friend.
Jive: It's just my phone Since I have not had another VOIP phone, I don't have anything to compare it to. However, I've had the Jive system for almost 3 years and I don't see how it could be any better. I really never think of my Jive system as being Internet based. It's just my phone and it always works great.
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vegasfun2011 | Jul 08, 2011
Overall User Rating:
The Good:
Excellent customer service, tech support very friendly and willing to teach you how to utilize and customize your system or do it for you. Price is per line and cheap and system is easy to use and install. The Bad:
if you utilize tech support after hours there is a charge Would Recommend to a friend.
Jive Communications: This system is great This system is great and the employees that work there are very friendly. There have been a few times that the power went out and I was concerned about losing calls for my business and the tech support quicky forwarded the lines to my cell phone. there system is easy to manipulate for whatever your needs and i can now utilize my clients needs from home or my office. Their company has allowed me to accomplish much more in the day being a working mother and business owner!
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Purqz | Jul 06, 2011
Overall User Rating:
The Good:
The sound quality on the HD Voice is great. Plenty of features. Personalized service. Good Follow up and follow through The Bad:
Don't go cheap on the phone. We tried a low quality phone and it did not work well. We upgraded to the Polycom HD voice and it has been great. Would Recommend to a friend.
Jive Communications has been great Jive Communications has been great. From the beginning, we had a very good account represenative that helped us make the switch and save money. We did start off with a low quality phone and we had some latency issues. However, since we upgraded to the polycom HD voice, everything has worked great. Jive has been really easy to work with. The technical team helped us set up the web interface and design our voice mail systems for sales, customer service etc. Because if their training, it is very easy to use. I would highly recommend Jive communications to anyone looking for VOIP Service.
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ahcrpgj1 | Jul 06, 2011
Overall User Rating:
The Good:
Reliable, good customer service, great for small businesses. The price is good as well. The Bad:
We dont like the voice attendant but it isnt a big deal. There have been mistakes or confusion when we add a phone and phone number but it is always promptly and easily handled. Would Recommend to a friend.
Jive: Their price is right Get Jive was recommended by an IT company we used at one point. Their price is right. They have always been reliable, and I can always get good support when I need it.
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tag77 | Jul 05, 2011
Overall User Rating:
The Good:
Lots of control, great tech support, great features at a reasonable price point... The Bad:
Nada Would Recommend to a friend.
Jive has been a great partner to our organization Jive has been a great partner to our organization. We have especially enjoyed the extreme flexibility and multiple auto attendants available within the system. Further the ability to modify the dial plan without needing the help of tech support has saved us significant time in getting up and running and making changes.
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planrightinc | Jul 05, 2011
Overall User Rating:
The Good:
I love the portal to manage my company call system on its own and their customer support is absolutely top notch. The Bad:
Not all features of the Polycom phone can be utilized but who cares. Would Recommend to a friend.
I found Jive after searching for VOIP phones over two years ago I found Jive after searching for VOIP phones over two years ago. I was enamored with their straightforward pricing and the support I got from the sales team. They were honest with me the whole time. They told me I could buy my phones from anywhere and they would help set me up but by paying a bit more for them through their service they would ship to me ready to go. And they worked right out of the box.I can't say enough about Jive and the relationship we have with them. Would highly recommend them to anyone.
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cotton@lowegearprinting.com | Jul 05, 2011
Overall User Rating:
The Good:
Great Customer Service. Lots of features on the phones. The Bad:
No Bundle package with savings for multiple phones or toll free minutes. Would Recommend to a friend.
So far my experience with Jive has been good So far my experience with Jive has been good. I have been a client for two years. Their customer service is always available to help.
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hfwings | Jul 01, 2011
Overall User Rating:
The Good:
Total Control! The Bad:
I do not have any at all. Would Recommend to a friend.
It was not hard at all, but you will get the hang of it quick Just got my phone last week and call jive soon after that. Tech support really help me as for as programming my setup.It was not hard at all, but you will get the hang of it quick.I played around with the setup for one full day till I kinda found out which was best for my business.All I can say that Jive is a first class company and there customer service to the tech are great!!!!
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irenea | Jul 01, 2011
Overall User Rating:
The Good:
Superb customer service, lots of features, fantastic user interface! The Bad:
Would Recommend to a friend.
We transitioned to JIVE from another Voip company and have been very pleased with the change We transitioned to JIVE from another Voip company and have been very pleased with the change. The customer service is superb and they offer a lot more features. The price is comparable to other companies and the user interface is fantastic!Considering our internet speeds and reliability, the sound quality is very good and better than with our previous Voip provider, but it does still break up occasionally.
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LynnM | Jun 29, 2011
Overall User Rating:
The Good:
Reliable is a great word to sum up Jive! Expectations are met or exceeded as if there are any issues they are quickly resolved within a 24 hr period, most times sooner. System performs well, sounds great, and is very reliable. Love JIVE!! The Bad:
I gave features a 4 star as Jive has every feature we would want, but there may be a feature they do not have that I do not know about...doubt it but just in case. Would Recommend to a friend.
Reliable is a great word to sum up Jive! I really was in a delima when I had to choose a voip phone service for my company. I had just finished dealing with the local telephone company and the internal connections in the office and wires everywhere and was afraid the voip service would be worse than my local phone company....although I through our local company was horrible. I talked to a lot of people, checked out a number of sites and, actually, this site or one like it helped me make my decision to go with Jive. I knew they were a smaller company and that made me a little anxious but decided to go with them. Since then I have had as many as 10 phones on the system with them, with music on hold, a receptionist phone to as few as two phones and the service was and is the same.....Excellent!!They are quick to respond to any issues. They are responsive if I had any issues or questions on a bill. They gave me good service, professional treatment, and most important of all my phones worked as they were supposed to. I would not switch to any other service even if they gave it to me for free. Jive charges a truly fair fee for their services, which I do think is below most others.I can't say enough about this company!! They give what they promise and more. What a concept in today's market place....getting exactly what you pay for and more!
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Oumar | Jun 27, 2011
Overall User Rating:
The Good:
Jive is a great VOIP provider...I have personally been pleased with it so far! The Bad:
Jive might consider providing international toll free...that might help companies with clients overseas! Would Recommend to a friend.
Jive has been awesome so far! Keep up with the good work! Jive has been awesome so far! Keep up with the good work! For small businesses, they provide provide great products and services. All our phones are Jive and we keep buying more and more and more...
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SalusVG | Jun 22, 2011
Overall User Rating:
The Good:
Very friendly, quick to respond to any problem or question that we have. The Bad:
Would Recommend to a friend.
Very friendly, helpful and respond quickly to any question or issue we have Very friendly, helpful and respond quickly to any question or issue we have. We once had an issue with a phone not being delivered because of UPS re routing the phone on its own and they went above and beyond to get another phone out overnight to us. Customer Service is a pleasure to work with and very helpful over the phone. I love being able to go onto our account online and adding new lines.
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hmf003 | Jun 08, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive has been amazing! Jive has been amazing! I am able to offer better customer service which is very important to what we do. The folks in I/T have been amazing to work with and the sales force is always keeping me up to date on new products that can help my business. Thank you for being awesome!
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peytonbolin | Jun 08, 2011
Overall User Rating:
The Good:
Call Quality, Customer Service, Web interface, Ease of use The Bad:
Price Would Recommend to a friend.
Jive has always been fantastic I signed up with Jive back in October 2008. As one could imagine, there have been some bumps over the years and service hasn't always been spotless. But, Jive has always been fantastic and we've stayed with them for a reason. I would estimate that since I signed up, Jive has had an uptime of 99% or better. Jive has also been very active in upgrading their services. The current online interface is almost too easy to use and it's kind of fun to set up my own call paths. Of course, I can always call and have them set it up, but the graphical interface allows me to conceptualize the call path and do pretty cool stuff with our phone system. Their staff is always fantastic and they put forth effort to resolve problems quickly.Over the years, I have explored other options and providers. I've signed up for demo accounts and tested out other services. There is no doubt that some services are cheaper. Jive's pricing structure includes virtually unlimited access to all of their features while other providers may take an al la carte approach. My office does not use many of the features available to us, and as a result could save a few bucks with an al la carte provider. However, these other services seem unrefined compared with the online functionality of Jive.I would love to see a click-to-call feature in the near future and also a way to record conversations through the online interface. Maybe even a way to transfer and manage calls through a web application.I have recommended jive to several people.
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caracalas | Jun 07, 2011
Overall User Rating:
The Good:
I love the call editor and the flexibility to manage my call flows. The phones I got from Jive are great. Customer service has usually been great. The Bad:
Every so often, I get garbled sound, either receiving or sending, depending on who's speaking. I have no idea if this is Jive's fault or my Internet service. It never lasts more than 2-3 seconds, so usually it doesn't disrupt my call. I don't know if this is common or not to VOIP. Also: I really wish I could block certain numbers, but I can't. Would Recommend to a friend.
Overall, I recommend Jive Overall, I recommend Jive. For the flexibility and price, it's definitely been worth it for my business. I would definitely recommend it to another colleague.
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ejerue | Jun 06, 2011
Overall User Rating:
The Good:
Great service and reliability The Bad:
Would Recommend to a friend.
We will be migratin our other offices over to Jive. We've been using Jive for a couple of months in one of our 8 locations in the US after our traditional PBX died. We wanted to try out VoIP to reduce our hardware and maintenance costs and on the reccomendation of a former colleague that had used other VoIP carriers and switched, we chose Jive. So far, the service and features have been great. We're very satisfied with the service and pricing. We will be migratin our other offices over to Jive.
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paramount1 | Jun 02, 2011
Overall User Rating:
The Good:
PRICE/GREAT PRODUCT/RELIABLE/EXCELLENT SUPPORT TEAM The Bad:
HAD TO REBOOT PHONES A COUPLE OF TIMES...REALLY WASN'T A HASSLE...PROBLEM WAS RESOLVED... Would Recommend to a friend.
Choose Jive, I promise you won't regret it I learned about this comapny through another consumer when I was setting up our office in December of 2008. We have been with this company since January 2009. This was best decision we could've made. The system has great features. I was able to relocate my phone to my home office. Everything works as if I was sitting in the office itself.This is a really cool system. WHY PAY MORE TO THOSE OTHER COMPANIES WHEN YOU CAN PAY LESS AND HAVE MORE FEATURES AT THE SAME TIME. CHOOSE JIVE, I PROMISE YOU WON'T REGRET IT!!!
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Gwen1 | Jun 01, 2011
Overall User Rating:
The Good:
Service and quality The Bad:
Would Recommend to a friend.
We are very happy with our decision to go with Jive We are very happy with our decision to go with Jive. We started 1 year ago and use Jive in 3 locations in 2 states. Great to communicate witheach other withjust a 4 digit extension and no long distance charges. The quality of the equipment (25 phones) is excellent and we have not experienced any issues with the hardware. Tech support is quick, friendly and helpful. The cost of the equipment was easily paid for this year with the savings over our old phone system.I would recommend Jive to a friend.
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koenigberg | Jun 01, 2011
Overall User Rating:
The Good:
Online Control Panel that let's you configure the system to your liking. Great Sound Quality. The Bad:
Can't Dial Phone from computer, although I understand this will be an added feature soon. Would Recommend to a friend.
Jive review: Very Professional, Full-Featured VOIP System When I started my business 4 years ago I knew that I wanted a VOIP system similar to what I was used to when I left the large multi-national company I was working for. I also knew that I didn't have the resources to pay for that system.That's what I love about JIVE! All of those same 'big boy' features for a fraction of the cost. When I was shopping around for different services, those BIG PLANS would have cost me upwards of $2,000 just to have set up, and then the monthly fees were in the hundreds.With Jive you get the same phone with the same features with the same scalability for just a couple of hundred to set up and a super low monthly fee (which is even less than the standard land line from the phone company).Get Jive! Their name says it all...
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gm500320 | May 27, 2011
Overall User Rating:
The Good:
excellent service great value perfect for small business The Bad:
none Would Recommend to a friend.
Jive Review: best small business voip provider this is the best small business voip service provider i have seen. their service is fantastic and they have an excellent, simple, user friendly system.
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steeda | May 27, 2011
Overall User Rating:
The Good:
Great, friendly customer service, very responsive. The Bad:
Wish my older phones would work, but I needed new ones anyway... Would Recommend to a friend.
Jive Communications: they do a great job We've used Jive for a few years with one of my businesses, and have now signed up for another, they do a great job. I'm sure everyone knows the benefits of VOIP, but the ability to have branch offices all over the country and have a reliable PBX to service them is wonderful.
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marclorenzo | May 24, 2011
Overall User Rating:
The Good:
Excellent call quality, extreme reliability, excellent fast support. The Bad:
None. Would Recommend to a friend.
The Jive system is extremely reliable As a small business owner, having the appearance and presence of a large and professional organization is very appealing. Using Jive phones in multiple businesses has helped us achieve just that while giving us the ability to focus our attention on providing customers the support they deserve. The Jive system is extremely reliable, the call quality is clear, and best of all it gives us global reach from literally anywhere.The few times we have needed support, it was provided very quickly and our issues were solved. The phones are incredibly easy to set-up. Custom Dialing plans also made our lives easier as those were very easy for us to create and adjust on the fly.Based on my experience over the last 2 years with Jive Communications I would recommend this system to anyone looking to start up quickly.
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ioi | May 24, 2011
Overall User Rating:
The Good:
Price/Reliability The Bad:
Would Recommend to a friend.
I have been working with Jive communications for several months I have been working with Jive communications for several months now porting several offices from a different VoIP Provider. Working through the process has been a good experience. Currently we are using their service in 7 different locations with over 50 Phones. I could not be happier.
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chassell | May 18, 2011
Overall User Rating:
The Good:
Great customer service and problem solving ability The Bad:
Longer hours of of tech support to cover East to West until 8:00 PM PT Would Recommend to a friend.
Overall we have enjoyed working with Jive We have been using Cox as our PBX. We switched to Jive last year and have been super pleased with our service and tech support getting set up. There were a few situations we had to work through but our over all satisfaction is very high. Their tech service has been helpful too. The only suggestion I would have is to keep the tech line open longer (for those of us who work 24/7). Jive has allowed our company to grow and relocate our company without the complexity and hefty cost of traditional PBX equipment. We offer 24/7 customer service and its good to know that if we do have issues we can count on Jives tech support to help us out very fast. Jives sales team is also very friendly and helpful and responds quickly. Pricing is also very, very reasonable and helps our bottom line as we continue to grow. We also love the fact that the tools they offer online give GREAT stats and reports. Overall we have enjoyed working with Jive and appreciate the fact that they can grow as we grow.
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cabeyer | May 17, 2011
Overall User Rating:
The Good:
Excellent Quality. Great Sound. Easy Setup. No hidden fees. Customer service is responsive and competent. The Bad:
Every now and then (a couple of times per year), the phones need to be rebooted. It takes about 1 minute. No big deal. Also, we had to purchase our phones up front. Some providers will finance phones over the course of a contract. Would Recommend to a friend.
Jive offers headache free phone service We switched to JIVE housted PBX about 2 years ago. After some initial, minor issues, our phones have been working well. It is very important that you have decent internet bandwidth andquality Cat 5 or Cat 6 cabling as these phones operate over the same network as your computers. We chose the Polycom 550 phones which are well made and have a lot of great features.Jive offers headache free phone service. There is no maintenance or repair needed as the PBX is hosted. I highly recommend JIVE to all small businesses.
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robert@ottingerlaw.com | May 16, 2011
Overall User Rating:
The Good:
Great product and great company. My firm has been using Jive for years and we love it. The Bad:
We miss Verizon. Ha Would Recommend to a friend.
Jive provides great customer support and their products work flawlessly. Jive provides great customer support and their products work flawlessly. It is a no brainer. I have a law firm in New York City and we started using Jive a few years ago after we got fed up with Verizon. We have never looked back. We have 7 phones now. One of our employees is a mom who works from home and she has a Jive phone and we call her from the office - it is like she is here in the office. Also her clients can call the firm and press her extension number and it is like she is here in the office. It gives you flexibility to have remote workers. Also, I love the emails voice mail feature - whenever I get a voicemail at the office, it automatically gets emailed to my iphone so i never miss anything. I highly recommend Jive. They also have a great online system that lets you control your phone system and set call forwarding and messaging functions.
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justsheffie | May 13, 2011
Overall User Rating:
The Good:
Quick and friendly service. Calls are clear and virtually no technical issues. The Bad:
We'd like to have the ability to have more than 10 callers in the conference calls. It is our understanding this will be available in the near future. Would Recommend to a friend.
Calling Jive is always a pleasant experience Calling Jive is always a pleasant experience. Jive's customer service and technical support is top notch. Super friendly and always available. Any issues we have are resolved in a very expedited and efficient manner.
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padman0008 | May 11, 2011
Overall User Rating:
The Good:
Great service and great price. The Bad:
None. Would Recommend to a friend.
I have been a happy Jive Communications customer for over two years I have been a happy Jive Communications customer for over two years. I run two businesses out of my home and have a home line, two business lines with roll-overs and two different toll-free numbers. I had been paying Verizon about $350 per month for this service. My bill with Jive is slightly less than $100 a month. I did have to buy some VOIP phones at several hundred dollars each, but that cost was recovered in the first few months. When you call Jive about anything you quickly get a person who can, and wants to, help you. So untypical of most telephone companies. I'm a very happy Jive customer.
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IM Creative | May 10, 2011
Overall User Rating:
The Good:
Reliable and helpful customer service. Great equiptment that is easy to use. The Bad:
Needed some tweaking of bandwidth settings to get started and still get some cutting out on calls if we're maxing our bandwidth - but NOTHING like we used to. Would Recommend to a friend.
When we switched to Jive they were very responsive to the problems we had been having After a string of really bad office phone systems, we knew we had to make a change. When we switched to Jive they were very responsive to the problems we had been having and worked with us to make sure we would no longer have the static and interference that plagued our calls in the past. Customer service and technical support were always available to help us and stayed on the line with us as we tried to work out the bugs with our internet provider. Jive has also allowed us to keep offices in two separate states and get ahold of one another by just dialing an extension.
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pwilliams | Apr 21, 2011
Overall User Rating:
The Good:
Great service. Great visual dial-plan editor The Bad:
Overall platform just isn't as robust as I'd like. Would Recommend to a friend.
Jive Review: They really take care of you They really take care of you. Problems happen, and I accept that. But they have consistently impressed me with how they handle those problems. I know that if I call needing help, that I will get it.
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alternateimage | Apr 01, 2011
Overall User Rating:
The Good:
As they say - This was not my first rodeo. We had tried other voip hosted services. Jive fixed everything that made us unhappy with the others. Sparkling clarity and ditto with customer service and support. Does not get any better than that. The Bad:
none....honestly. Would Recommend to a friend.
Jive: excellent clarity and support As you can tell, I am a big fan. With previous systems the quality was good at best and normally poor. Jive has provided not only excellent clarity but if we do have a question or want a different configuration, support has been helpful and complete.
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khrtmn96 | Mar 07, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive Communications is a great professional and affordable way to do VOIP Jive Communications is a great professional and affordable way to do VOIP.It is easy to set up, simple to use the customer service is outstanding.
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rdfellows | Feb 26, 2011
Overall User Rating:
The Good:
The Bad:
The only cons are that occasionally there are some network issues affecting call reliability. Typically, I receive an email stating that they have seen some problems and are investigating them. In many cases, I never noticed there was a problem. I would say their reliability is very good, and _almost_ as good as a straight land-line. Would Recommend to a friend.
Review: Jive Communications I switched to Jive 2 years ago and havent looked back. The service and support are excellent, and having a hosted PBX frees our company from any telephone location restrictions. We have people working from multiple locations across the country, and we all have a full featured PBX system. My only other comparison with VOIP is Vonage for a second line at my house. Jives features and support are MUCH better, and the cost is nearly identical. Sales and support are friendly and helpful, what more could you ask for?I also like the bundled pricing. Other plans may "look" cheaper, but when you add in the features you want, Jive is very competitively priced.The new call routing software is a nice feature for people who like to do it themselves. The call reports are another nice addition. I would recommend Jive to anyone.
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alanbasov | Feb 24, 2011
Overall User Rating:
The Good:
Price, equipment, service and technology The Bad:
None Would Recommend to a friend.
Review of Jive: Great phones and service Great phones and service. We cut our bill in half, the service is reliable and over the past 5 months we have never been down. The sale people (Candace) who is fanstic and support was great. Phone delivery ready to go and we had them up and running within minutes. I would recommend them to others!!!
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small business VOIP customer | Feb 18, 2011
Overall User Rating:
The Good:
Consistent, reliable VOIP service. The Bad:
Would Recommend to a friend.
Jive: Consistent, reliable VOIP service Our small business has been with Jive for nearly 2 years and we have had consistent, reliable VOIP service. Customer service is outstanding, and we have always been able to speak to a live person.
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ironkeep | Feb 16, 2011
Overall User Rating:
The Good:
Great interface for laying out your phone system. Support in the USA. The Bad:
Little support info on their web site. Hard to find admin login from web site. Would Recommend to a friend.
Jive Review We've been using Jive for over a year and they have done a good job for us. Their feature set is very unique, and I LOVE that I know what my bill is going to be each month.
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simpsotr | Feb 15, 2011
Overall User Rating:
The Good:
Jive is great. This a company with awesome quality technology and great customer support. Thank you for the great service! The Bad:
None Would Recommend to a friend.
Review: Jive is great Great company for telephone service. High quality and great support. I have told my family and friends to stop using their expensive landline providers and to go with Jive. It is a great value.
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jlove5000 | Feb 15, 2011
Overall User Rating:
The Good:
Jive could not get much better. People often ask "are you there?" because there is absolutely no noise on the line. The Bad:
None. Would Recommend to a friend.
Review: Jive could not get much better The feature set supports everything a modern, virtual office needs to present a professional image to the world. We did extensive research in the beginning and, after 2 years, I wonder why anyone would choose another company. Get Jive!
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dtsz1 | Feb 01, 2011
Overall User Rating:
The Good:
Great feature set for the price. Great and responsive customer service. Simple pricing. The Bad:
Would be nice to have an efax service. Would Recommend to a friend.
Jive Review: Been using Jive for 2 years and have had no problem I have been using Jive for 2 years and have had no problems. The feature set is more inclusive than some systems. Having a conference bridge included is a big deal for us. They also just released a new web interface that lets you have incredible flexibility over how the entire system operates. We have no office and are able to seamlessly link a group of people with desk phones and cell phones. Our customers have no idea that we are all working in separate offices.
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njpads | Jan 27, 2011
Overall User Rating:
The Good:
100% pure control over my services via the web interface and/or a call up Technical Support and they will help. Have as many "companies" as you want each with its own Automated attendant.....They are amazing at service both provided and on the phone. The Bad:
Would Recommend to a friend.
Review of Jive Communications: GO JIVE GO! GO JIVE GO! I moved from a VOIP provider that nicke and dimed each time you wanted more features. JIVE is simple.. ALL their features for the SAME price always. Jennifer my sales rep has always been helpful in getting answers that I needed and their Technical Support team is very well trained.
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owlpic | May 20, 2010
Overall User Rating:
The Good:
Cool features, really simple pricing (got my first invoice, it only has 5 line items...). Website for making changes to my account. The Bad:
They don't offer internet in my area, I still have to use ATandT for DSL. Would Recommend to a friend.
Jive Communications - Voip Review Have already recommended Jive to other businesses (they even gave me an account credit for one that signed up). If they'd offer internet in my area, I'd sign up for that too.
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Insight | Apr 29, 2010
Overall User Rating:
The Good:
Personal touch - their setup team spent the time to get everything up and running like a I want Reporting - I can see reports that break up calls to my different numbers The Bad:
Setup is remote - they don't actually send anyone to your office Would Recommend to a friend.
Jive Communications Review - Happy Customer Well pleased with the switch (were using Qwest with an old Panasomic PBX). The reports are very useful for analyzing calls - I probably use those every few days to check out my employees and numbers.
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maae10 | Feb 17, 2010
Overall User Rating:
The Good:
Good features. Cheapest game in town. The Bad:
Really bad reliability, they're down a lot (like right now) and have poor sound quality. Would Not Recommend to a friend.
Re: Jive Communications I switched from Aptela to save money....what a mistake that was, now I have to go switch again :(Save yourself the hassle and go with a quality provider. Tried calling customer service and got a busy signal?!? You get what you pay for.
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Tom in Asheville | Jul 02, 2009
Overall User Rating:
The Good:
Very flexible, excellent response from customer service. The Bad:
Would like to have a call log online to see in and outbound calls. Would Recommend to a friend.
Terrific service I've used a number of other online voip providers. Jive is the first with a combination of excellent service and customer service. What a relief!
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Jason1 | Jun 26, 2009
Overall User Rating:
The Good:
Customer service has been great. Knowledgeable and friendly. You can actually understand them...they speak English well versus customer service reps with some other companies that you can't communicate with. The Bad:
I would have liked more written information regarding the features available with the phone system Would Recommend to a friend.
Re: Jive Communications Jason1
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vanessajohnson | Jun 25, 2009
Overall User Rating:
The Good:
the system is very user friendly and having a monthly savings on my phone bill is GREAT! The Bad:
Would Recommend to a friend.
Re: Jive Communications Big fan of Jive
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JCC | Jun 24, 2009
Overall User Rating:
The Good:
very easy to use and easy to set up the system The Bad:
nothing negative to report Would Recommend to a friend.
Re: Jive Communications very pleased with jive
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Josh Nielsen | Jun 23, 2009
Overall User Rating:
The Good:
Customer service is unmatched. Quick, accurate responses from all departments. Quality of Service has been great. Zero issues. The Bad:
Would like to be able to make changes to call setup and call que routing from a web based interface. They say this is soon to be released. That being said, when I call for help making these changes the service is quick and efficient and the changes get done almost immediately. Would Recommend to a friend.
Re: Jive Communications Great ServiceGreat service! Everything has worked as described so far! Keep it up!!!
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melissapehrson | Jun 19, 2009
Overall User Rating:
The Good:
Easy and quick set up. Friendly customer service people. The Bad:
There are features I'm not yet using that I could use if I had another orientation Would Recommend to a friend.
Re: Jive Communications Easy and quick
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crockett | Jun 17, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Recommend Jive Jive is great to work with. I am happy with the service I have received and I have already recommended Jive to others. -Sterling Crockett
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commconcepts | Jun 15, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Exceeded my expectationsHigh marks all around. Solid service.
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Travis Gensler | Jun 08, 2009
Overall User Rating:
The Good:
More flexible and cost effective than my local phone company The Bad:
Still have to use the local phone company for Internet access Would Recommend to a friend.
definitely worth the switch I was a little worried at first, but once I tried it and noticed that the sound quality was better than my ATT hard lines along with the money I saved, definitely made it worth the switch
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utahcommunityfoundation | Jun 03, 2009
Overall User Rating:
The Good:
Voicemail to email is awesome! I can listen to voicemails right on my blackberry. The Bad:
Would Recommend to a friend.
Call Jive first!! Jive Communications is a great and easy way to enter the world of Voice Over IP. It is easy to set up, simple to use and a great time and money saver. If you have been wondering how you can make your telecommunications more efficient, the people at Jive should be your first call.
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jiveuser2009 | Jun 02, 2009
Overall User Rating:
The Good:
I LOVE Jive, because now I never need to call in to check my office voicemail. My voice messages are emailed to me instantly. The Bad:
Would Recommend to a friend.
Re: Jive Communications I LOVE Jive!The key is a good internet connection. Unfortunately I have to rely on my old phone provider for that.
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krlstllkncht | May 16, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive is a great team to work with Jive is a great team to work with. Overall I am very pleased. Everything has worked out well and I am happy with how Jive set us up!
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trgis | May 12, 2009
Overall User Rating:
The Good:
- They were happy to use my existing IP phones (Polycom 550s), no problems switching - Got a new number for me right away - Calls sound great, auto-attendant does just what I want it to - support is top-notch The Bad:
- Took almost 3 weeks to port the number (I hear that's pretty common, but still!) Would Recommend to a friend.
Jive Communications: great move I was nervous, but this was a great move. Jive is a great company to work with. The support team is great (all local, sound like they're in the midwest somewhere), and they'll spend as much time as you need getting everything fine-tuned to what you need.
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jtisys | Apr 03, 2009
Overall User Rating:
The Good:
1.andnbsp; Cost andquot;so farandquot;2.andnbsp; Ease of Setup3.andnbsp; East of Use4.andnbsp; Friendly staff at Jive5.andnbsp; Call quality so far6.andnbsp; English speaking/domestic technical support The Bad:
1.andnbsp; Lack of good manual for phone and setup2.andnbsp; Wait time forandnbsp; technical support3.andnbsp; Wait time for 1-800 number Would Recommend to a friend.
New Jive Business Customer I have been very pleased with the friendliness of the personel at Jive Communications and the sincerity they've shown in obtaining me as a customer at Jive. I rated quality of service 4/5 because usually when I call with a question I have to wait or have them call back in about 15-20 minutes in response to my question, which isn't a huge deal. However, when I finally do touch base with them the service is good and the people seem friendly. The Polycom phones I ordered are simple enough to use. I wouldn't mind having more volume control in the handset but keep in mind that I am hearing impaired and own an Audiology practice that works with hearing impaired individuals so I am rather picky regarding volume control. The phone is easy enough to use but i would have liked to receive a more thorough instruction manual for the phone because I feel the electronic .pdf manual Jive e-mails you is too simple and doesn't explain all the features of the phone well enough. Additionally, I would have appreciated a schematic as to how the phones work with a computer network. I didn't realize that every phone that is ordered has to plug into the router directly. Therefore if you are ordering more than 2 phones make sure you plan to place your router in the center of the office and pre-plan to have the office wired as needed. I started to get nervouse after I received my Jive phones because I then proceeded to shop for internet service. The difficulty with shopping for internet is that most providers want to "bundle" their phone and internet, which can kick up the price. Phone companies don't seem adjusted to the idea that you can get phone service from anyone when using VOIP. I ended up getting a DSL line from Frontier Communications. Frontier gives you 1 analog line with a DSL internet connection, which is fine because I needed an analog line for the fax line and credit card machine. You can't use either with VOIP unless you're using web-based fax or credit card processing, which has its limitations as well. I will monitor as time goes on to determine whether I have chosen the most cost-effective route for phone and internet. It was amazingly simple to set up the phones. Basically I plugged them into the router and they just worked...just iike my MAC computers!I was able to get the phone numbers I requested without any difficulty but it took Jive a few weeks to confirm the availability of my 1-800 number so I would recommend that if you are opening a new business and seeking service from Jive that you begin the process at least 1 month before opening. This is about all I have to share regarding Jive. Hope this is a helpful review. I don't have much to say regarding call quality since I havent't had the phones long enough. However, keep in mind that if you have 1 analog line in the office and the internet shuts down you can always temporarily forward your VOIP phone number to the analog line so you have a working phone in your office. Jared - Rochester, NY
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esh | Apr 02, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Jive VOIP
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sherrycountryman | Apr 01, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications JIve Review
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tulsapilot | Apr 01, 2009
Overall User Rating:
The Good:
Great phone system. I've had the service over a month with absolutely no issues. Lot's of features packed into what you pay for and the people over at Jive are just great to work with. I've talked to two of the technicians so far. American, english speaking guys that are knowledgeable and quick to answer all the questions that I had. The service quality is very good as well, I can't hear any degradation between this and your typical run of the mill switched phone service. The Bad:
The only con that I would give them is that they should provide more upfront training on how to use the features on their more advanced phones. Most of this is available in the manufacturers manual for the phone, but that's not sent with the phone and no one mentioned it was available on their website. Would Recommend to a friend.
Re: Jive Communications Excellent Phone Service
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johnnyingham | Sep 09, 2008
Overall User Rating:
The Good:
Phones are easy to use. andnbsp;Online account manager is easy to use. andnbsp;Available features are just what we need. andnbsp;If there isn't a feature available that we were use to on our old system, Jive's customer service staff has been able to provide us with a work around most of the time. andnbsp;Jive's customer service staff is wonderful. andnbsp;Anytime I have called in they have helped me and even after having to call them maybe 3 or 4 times in a row, they are still happy to help. The Bad:
At first we experienced some line noise but that cleared up. andnbsp;We had to contact Jive to make sure our toll free number was terminating to our auto attendant after our toll free number was ported over to them. andnbsp;This resulted in our toll free number not being available to our customers, not good. andnbsp;Communication on the status of service changes (i.e. porting of numbers) could be better. andnbsp;There is a lack of user guide type documentation (i.e. online account manager, voice mail system, etc.).andnbsp; Would Recommend to a friend.
Jive Communications: VoIP to meet our needs We were needing to find a VoIP phone service that could meet our specific needs and we believe we have found it. We were spending a large amount of money monthly trying to use and maintain our own Cisco phone system. Having to deal with local and long distance phone carriers is never fun. On top of that we didn't have the Cisco certified staff available that could maintain the equipment we had. Bitting the bullet and searching for a VoIP provider was initially nerve racking but it really smoothed out once we spoke with Jive. They provided us with demo equipment and reassured us the transition would be smooth. They were right. They even let us test the system extensively with a good money back guarantee, just in case we ran into issue that we didn't like. We have been using the system now for over a month. The last phase is to cut all ties to our local and long distance phone carriers and see the savings.
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1bradsdb | Aug 05, 2008
Overall User Rating:
The Good:
Easy to control, cheap price, good service The Bad:
Voip phone systems have more potential for issues then traditional copper wires.andnbsp;andnbsp; More things can go wrong, quality can suffer Would Recommend to a friend.
Jive Communications: Happy with Jive We have been very happy with Jive. Just a warning about doing VOIP, you will have hickups. You will need to have smart people at your business to solve some problems. Jive has been great, we have things smoothed out nicely now after a couple months of working out the kinks.
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toddmvc | Jul 10, 2008
Overall User Rating:
The Good:
Excellent call quality.andnbsp; Customer service is very helpful.andnbsp; Using the online account manager for changing extensions, and phone system settings is very easy and useful. The Bad:
Took a little longer than I would have liked to be up and running.andnbsp; I had to call customer service on 3 separateandnbsp;occasions to get some kinks worked out. Would Recommend to a friend.
Jive Communications: Excellent Product The ordering process was very easy, and my sales rep was very helpful. It took a little longer than I expected for my account to be esatablished, and for my phones to arrive, but it was worth the wait. I would allow about 10 business days for your phones to be up and running. Once I received all 10 phones, I plugged them in and I was fully operational in minutes. The equipment is excellent, and the phone quality I would rate as better than a POTS line. I am using a T1 internet connection with 10 phones, and we usually have about 5 simultaneous calls. Never had a glitch.
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trosander | Jun 30, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
I Love Jive!!! We have had Jive installed in our office for one week now and I absolutly love it! It is easy to use, the service for setup was quick and painless, and we love the features. I love the message delivery via email and the caller tree options; it makes my life a lot easier. It was the perfect solution for our office. Thank you Jive!
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aketabi1 | May 16, 2008
Overall User Rating:
The Good:
Everything:andnbsp; phone system andamp; features, customer service, tech support and price. The Bad:
Nothing! Would Recommend to a friend.
Jive Communications: best business VoIP Jive is the best business VOIP!I am so glad I found Jive Communications for our business VOIP. They were recommended to me by a techie whom I trust and I also found them top-rated on this website. I couldn't be any happier with their company, customer service, phone system andamp; features, tech support and price. At every step of the way Jive has been truly awesome to work with and I couldn't ask for anything more. I wish every partner / vendor of ours was as good as Jive.Thank goodness Jive was our first choice and we didn't have to suffer with other business VOIP providers, like many others have before they found Jive. Save yourself the grief and go with Jive right away like we did. It was one of the best choices we've ever made!
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| May 12, 2008
Overall User Rating:
The Good:
Great call quality,powerful features for no extra charge, fantastic customer support, great phone selection, AFFORDABLE! The Bad:
$200 act. setup charge plus $50/phone, no way to customize your auto-attendant online (they say they're working on that) Would Recommend to a friend.
Re: Jive Communications The Miracle VoIP Provider!Over the past six months or so, our business has tried five of the leading Hosted IP PBX providers (such as Packet8, Aptela, and Vocalocity). We experienced poor call quality, a lack of features, and horrible customer support with all of these providers. Then, I found Jive on this site, and though we should give them a try, considering their numerous positive reviews. We couldnt be more pleased with Jive! Their call quality is amazing, their customer support is friendly and ALWAYS THERE to help you, without having to hold for 20 minutes or leave a message. Unlike most carriers, every Jive account comes standard with all of the features you need, such as call queuing, music on hold, and voicemail-to-email. I was especially surprised to see this, considering most providers charge you about $20 per month for some of these features. It is my belief that Jive is the very best Hosted IP PBX/VoIP providers around. Thanks, Jive, for being the perfect fit!
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| Apr 11, 2008
Overall User Rating:
The Good:
Prices, tech support, call quality, willingness to service The Bad:
keeping track of the details. Get my business phones working Would Recommend to a friend.
Re: Jive Communications PORTINGFirst they could port 3-5 days but local provider was the problem. Now local provider has released number. Jive can't take the number for another 2 weeks.
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| Apr 07, 2008
Overall User Rating:
The Good:
Service, Cost and Professionalism The Bad:
None Would Recommend to a friend.
Re: Jive Communications SIMPLY THE BESTOur firm switched from a traditional Nortel PBX System to Jive VOIP. Truly, it was the best move we ever made. The transition was seamless, the service and tech support is right on the mark and the telephone equipment and call quality is amazing. I would and have introduced many colleagues to this incredible technology for business telephone communications and would only represent Jive. They are professional, cost effective and reliable in every way.
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| Mar 29, 2008
Overall User Rating:
The Good:
Customer Service, Reliability, Technology, Reliability, Email notifications, web interface, reasonable pricing The Bad:
None Would Recommend to a friend.
Re: Jive Communications Reliable service that is portableWe are very happy with the VOIP system provided by Jive Communications. We have not experienced any down time since we began our serice. All features that were promised were delivered. The portable nature of this system is ideal for growing companies that may be moving office spaces frequently. Customer service is very knowledgable and responsive.
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| Mar 24, 2008
Overall User Rating:
The Good:
Price, Customer service, contact, quality, features The Bad:
none Would Recommend to a friend.
Re: Jive Communications Great ServiceIt has been a pleasure dealing with Jive. There service from day one has worked as expected. They were always there in time of questions on how to use the system.
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| Mar 06, 2008
Overall User Rating:
The Good:
Quality; Customer Service; Price The Bad:
None Would Recommend to a friend.
Re: Jive Communications Great Job!After having two mierable experiences with other providers, I found this site and noticed that Jive had the best reviews. I called them up and they said they could do everything I was asking for. Of course, I was very skeptical considering my experiences. However, I decided to take the plunge. On the first day of service, Jive had my phones working exactly the way I wanted. This after going almost five months of no phone service because the previous two providers couldn't get my phones working. Even better, Jive is cheaper than the previous two providers
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| Mar 04, 2008
Overall User Rating:
The Good:
Great customer service, many options included that others charge for The Bad:
NONE Would Recommend to a friend.
Re: Jive Communications JIVE A+I tried 2 other companies prior- and was about to give up entirely on VOIP due to QOS issues. I use the Polycom 650 with the HD voice- and I immediately noticed an improvement over the other providers. I have an extra phone at the home office- that I always catch my wife on because talking is actually more enjoyable with these phones and JIVE. Great customer service by people who actually know what they are doing! They are responsive and of the 50+ vendors I work with on a regular basis I can honestly say they are on the top of the list- one part of my operation I don't have to worry about anymore. 6 months and looking forward to many more.
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| Mar 03, 2008
Overall User Rating:
The Good:
Highly reliable company, EXCELLENT customer service The Bad:
make sure your infrastructure can support VOIP phones (T1 lines are great, but cabling has to be able to support it). Would Recommend to a friend.
highly recommend JIVE The customer service is OUTSTANDING. Our historic building was not wired properly for any kind of Internet or computer cabling, and we had many problems totally unrelated to JIVE that they were very helpful with. I recommend them without reservation.
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| Feb 22, 2008
Overall User Rating:
The Good:
FAST, HIGH QUALITY, EXTRAORDINARY CUSTOMER SERVICE The Bad:
Would Recommend to a friend.
Re: Jive Communications Excellent Service I had a terrible experience with another VOIP vendor and was wary. JIVE is extraordinary. They surpassed all expectations. They were thorough, always available and most of all quick.
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| Jan 10, 2008
Overall User Rating:
The Good:
Everything The Bad:
None Would Recommend to a friend.
Re: Jive Communications Great Service!We selected Jive Communications for our communications solution when started our new wealth management firm. We needed a system that could be setup quickly, easy to use, high sound quality, powerful features and cost effective. Jive has exceeded our expectations across the board. With ease, we have integrated our main office location with the home offices of our four partners. The system has really delivered. And the support is 100% in terms of knowledge and quick response. Overall just a great service to use.
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| Jan 09, 2008
Overall User Rating:
The Good:
Great service and support. The Bad:
Would Recommend to a friend.
Re: Jive Communications satisfied customerWe tried two other large providers prior to working with Jive. Jive has always quickly and efficiently answered all of our questions and have worked with us to setup custom features.
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| Jan 07, 2008
Overall User Rating:
The Good:
Straight forward, spot on commitments from vendor, and everything worked. The Bad:
none to this point Would Recommend to a friend.
Re: Jive Communications I contacted them based on this forum and wanted to report back that the great reviews are true. They were very knowledgeable and on top of everything. A pleasure to work with and great deployment.
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| Sep 18, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Way to go Jive!!!I wanted to take a second and thank you for all of your personal help with setting up our phone system. You have been so easy to contact and such an efficient problem solver through the process. I really appreciate the prompt customer service and the personal contact; rather than having to fight through an operator or talk to a million different people. Please know how much we appreciate all of your hard work, we have already started to refer friends and family to you.
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| Jul 11, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications If everything was this easy...I have used Jive's VoIP for my Real Estate business, in my home office (which I work primarily) for about 3 months. It was the simplest, most cost effective solution to all my needs. I was able to set it up to handle both my business and personal calls but I am still networked to my office. Jive was actually plug andamp; play. I so enjoy having the freedom to call anyone anywhere without hesitation of cost or minutes. My favorite feature with Jive is having my voicemails emailed. In my business not having to dictate notes for legal reasons (print the email andamp; file), all my documentation is there. What a huge time saver. In addition to not having to sit on the handset and listen. The staff @ Jive have answered every silly question I have had in a timely manner. Love it. Would highly reccomend.
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| Jul 10, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications AmazingMy insurance office relies on phone communication all day, every day. Jive voip service gave us numerous features we didn't even know existed, saved us a ton of money, and they have been extremely helpful and willing to assist me and my staff whenever we ask. Very knowledgeable. I was a former Vonage business customer and there is no comparison. Jive is able to give attention whenever needed and they understand business networks. I left Vonage after being in a dead-end customer service call with someone who was just learning English. Anyway, the guys at Jive understood what my business needed and I thank them for that. I recommend them to everyone. John Seattle, WA
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| Jun 28, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications So glad I switchedWe had an IP phone system that ran off a server in our office. The system cost us something around $14K, and then about $500 per month. We switched to Jive and we now have more features, better phones, we don't have to deal with hardware or software, and it's a fraction of the price. The fraction is about 1/5. And it's been working great. Not only has the performance of the system been great but Jive's customer service has been awesome as well. By email or phone we've been treated great and they've responded to every question or request we've had in very little time, if not immediately.
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| Jun 11, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Great Customer ServiceThe people at Jive Communications are great to work with. They are always very quick to resolve any issues that come up, often taking care of things within the hour! Even when it's not their problem (internet connection, etc), they're quick to work with us to make our experience the best it can be. Since most providers are pretty homogeneous when it comes to price and features, go with the company that has the best customer service. For us, that's been Jive Communications, hands down. I'd recommend them to anyone.
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| Jun 06, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Jive Communications is the most professional, courtesy and efficient telephone provider we have ever worked with. The staff is extremely helpful and knowledgeable. I would recommend them to everyone!
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| Jun 06, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Smart MoveWhen deciding which company to choose I realized that all of the VoIP companies were basically offering the same thing: a dial tone. The thing that differentiates Jive from the rest of the competition is the level of service and support they offer. I consider Jive to be more like a partner that handles my phone system, instead of just another phone company. Switching to Jive was the best IT decision my company has made. The phone system is more reliable, manageable, and programmable than anything we have seen on the market. Whenever I need to make a change or adjustment to my phone settings, Jive usually takes care of it within a few minutes at no cost!
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Anonymous | May 23, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend. |
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| May 18, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications I was very happy with Jive Communications. They have been very helpful and gone out of their way to help me out on several occasions. I would recommend Jive for anyone looking for a VOIP solution.
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| May 16, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Elevate Home Loans, Inc Phone ServiceThe phone system with Jive was able to be customized to out companies need. The ability to have satellite phone at different locations, such as employees home has proven extremely valuable.The ease of adding extensions and tweaking the system as our company grows allow us to continually meet the communication demands as they evolve.
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| May 15, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications Clear and FlexibleI've recently switched to Jive from a large and cumbersome phone system. We spent thousands of dollars a month on our old phone system because of our high call volume (conference calls, multiple sales floors, business training, etc). There has been no other company that has come close to being able to compete with Jive for quality, customization, and crystal clear phone calls. I'm happy to recommend Jive Communication to everyone who's looking for an easy and flexible transition to VOIP.
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| May 15, 2007
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Re: Jive Communications I love Jive, they've been very helpful for the last 6 monthsGreat company. great guys to work with, and always willing to work hard for me in case i have any questions
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| May 14, 2007
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Would Recommend to a friend.
Re: Jive Communications Jive CommunicationsWe have been using Jive's VoIP product for almost a year now. We have a large call center and several office suites that Jive services. Jive has been great, and have saved us thousands over our previous providers. Jive's product is feature rich, and completely customizable to our needs.
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| May 13, 2007
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Would Recommend to a friend.
Re: Jive Communications Superb ProviderI have used up to 4 systems for my company from Jive Communications. We rely heavily on quality phone service since we are making sales calls for a high-end product and do the greatest majority of our business over the phone. We are extremely mobile due to trade show business, and we recently had to move business locations. Having Jive has made this transition effortless, and works extremely well for our business model. They have ample features for all of our needs, the sound quality has been remarkably good and consistent; with such a low price I do not plan to make any changes and have been most satisfied with Jive's stellar customer service and timely response to all of our inquiries. Thanks to them for making this element of our business work so smoothly! Ryan Business Owner
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| May 10, 2007
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Would Recommend to a friend.
Re: Jive Communications Jive has been great!We've had VOIP through Jive since December 2006 and it's been great! The flexibility of having my "office phone" anywhere I go is really helpful, and having my voicemail delivered via email is a lifesaver. The ability to have virtual extensions dial key partners that work offsite is a real bonus. It's allowed me to seamlessly integrate vendors that work directly with my customers, transparently adding virtual "divisions" to our company. Setup was quick and easy and call quality has generally been good. Jive has always been quick to respond to customer service requests. My one small gripe is that I don't have access to a web interface to reroute calls or change settings; I've been told that's coming. Most users won't care about that, but I like to tweak. All in all, I've been very impressed with Jive
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Anonymous | May 10, 2007
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Would Recommend to a friend.
Excellent Service and Support We've been using Jive for over a year now, and have always been impressed with their great sound quality and their fantastic customer support. I'd recommend them to anyone looking for business service!
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