User Ratings
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bjtlwilson | Jan 30, 2012
Overall User Rating:
 The Good:
Extremely responsive support and account management team! Management console is straightforward and easy to quickly make configuration changes to our virtual pbx. The Bad:
Still have to rely on traditional carriers that have pass through costs (e.g., DIDs) to Voip customers. Would Recommend to a friend.
Jive: Very Useful Have been a customer for over six months now with no service issues. Can't say enough about customer service as they make everything easy. Porting numbers was simple (from our end) - just had to wait on the several week process from the carrier. Flexibility offered by the virtual pbx has been very useful when needing to quickly add extra conference bridges or changing dial plans. Anyone looking for a better provider should consider Jive.
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mattbanasiak | Jan 30, 2012
Overall User Rating:
The Good:
Very affordable! Great Customer Service! The Bad:
None. Would Recommend to a friend.
Jive: Very Affordable! Great Customer Service! I did my research before I chose a VOIP service. My experience with VOIP prior to Jive was with Packet 8 with a previuos company. When it came time to start my own businessI chose Jive. Great customer service with installation and changes. Easy to use phones. If you want to stop your research now on VOIP and go with a great product then choose Jive, you will not be disappointed.
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TSCADFX | Jan 23, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive: Completely Satisfied
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Genevieve Salvatore | Jan 18, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive: Very Pleased We've used Jive since 2009. Service has been great and their customer support is outstanding. We're not opening a new office and with Jive, we'll be able to seemlessly transfer calls between our main and satellite office. We are VERY pleased.
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2brothersmoving.net | Jan 11, 2012
Overall User Rating:
The Good:
Friendly staff, good voice quality The Bad:
Reliability, price for what you get Would Not Recommend to a friend.
Jive: So far not so good We switched to Jive after reading the glowing reviews and needing get a provider that offered a more jitter free experience. Jive had a higher cost with the type of setup we needed, but we thought they imbued quality and were willing to ante up for it. It hasn't been a good experience thus far however, what we've experienced is a system riddled with bugs of varied degrees. The biggest of which right now is one where the pbx stops playing the ringing sound to the caller (although while still proceeding with the call on all other accounts) making them think the line has disconnected. They of course hang up and call back never being able to leave a voicemail and driving us crazy with trying to catch the call. Over the past month Jive's support, while being friendly and nice, hasn't been able to figure it out. Add that to the problem we started encountering this week of some calls only ringing once before actually disconnecting them, and it becomes a hindrance on your business.My evaluation is that it would appear Jive has the right theory going with treating the customer well, but just hasn't had the engineering time or muscle yet to create a reliable system the customer needs. I might check them out again in 5 yrs to see if that's changed.
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mbsims | Jan 06, 2012
Overall User Rating:
The Good:
Great sound quality and system features - does everything we hoped for in a phone system The Bad:
Had a connection issue, but it was quickly and professionally corrected by Jive Would Recommend to a friend.
Jive: Unbelievable Support The entire experience from searching for VoIP providers to initial selection to initial setup was all excellent with all contact points within Jive. After a month of no issues we suddenly started to have connection issues. We contacted Jive Tech Support and were provided with unbellievable support in determining the source of the problem and figuring out a solution. The issue ended up not being with any Jive service or provdied equipment but with our router. Tech support was extremely knowledgable and patient. The problem was corrected with minimal frustration and included an unexpected follow-up by Jive a day later to make sure everything was working correctly.
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shaynaf | Jan 04, 2012
Overall User Rating:
The Good:
Good Price Responsive Customer Service Easy implementation The Bad:
Would Recommend to a friend.
Jive: Quick and Helpful I recently switched the office over to VoIP service from ATandamp;T. From beginning to end the process was straight forward and the customer service was impeccable. I have since submitted a few trouble tickets regarding additional setup feature information that I wasn't able to find answers to in their Knowledge Base and the responses were quick and helpful. I haven't had experience with any other VoIP providers, but if the service continues at the same level, I don't plan to.
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leith@city1st.com | Jan 04, 2012
Overall User Rating:
The Good:
People are great to work with. Phones are very user-friendly. The Bad:
Need really good internet to to run the phones for clear voice quality, Would Recommend to a friend.
Happy with Jive Happy With Jive and all the options for different dial plans etc. They have been very good to work with with and the cost of their service is very reasonable.
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Garrett H | Dec 28, 2011
Overall User Rating:
The Good:
Customer service is super helpful, the setup is quick and painless. The online PBX configuration has a lot of flexibility to meet my business needs. The Bad:
The flexibility of the PBX software makes it challenging for a non-technical person to fully understand how to leverage all features. The knowledge base and instruction manuals appear to Would Recommend to a friend.
Jive: Effortless Working with the Jive team and setting up my inital account / phone proved effortless. The online PBX software allowed me tremendous flexbility to configure Jive features to meet my needs today and in the future.
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JerryG | Dec 26, 2011
Overall User Rating:
The Good:
Their Dial Plan is one of their best features. The other great features are the audio quality and their great customer service. The Bad:
I have found any yet. Would Recommend to a friend.
Jive: Quality service and price
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samiongroup | Dec 22, 2011
Overall User Rating:
The Good:
The line is always crystal clear! We can add as many extensions and we have not had any issues in over 3 years of service! Can't beat the price! The Bad:
None Would Recommend to a friend.
Jive: Best Value for the Quality This is the best value for the quality of service and reliability of any voip service I have used. In the 3 years of service, i have not had any issues with quality and the customer service has always been top notch! I would recommend anyone with a small business of 2-20 phones to use this system.
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seaCPA | Dec 22, 2011
Overall User Rating:
The Good:
Features for the price, pleasant and efficient customer service and support. The Bad:
None that I have come across Would Recommend to a friend.
Jive: 1000% thumbs up The experience with Jive has been 1000% thumbs up. Anyone that I have had to communicate with has been nothing less than professional, knowledgeable, efficient and extremely pleasant. I wish I had started with Jive when I first set up my VOIP system rather than having to switch to them. When I decided I needed to switch VOIP companies, I narrowed the choice down to a few companies, read the reviews and decided on Jive. It "jived" with the criteria I established for switching to a different VOIP company. Since I relied on client review, I felt I should add a review so it may help other clients make the right choice and "Get Jive". I'm glad I did.
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notjenniferorangela | Dec 21, 2011
Overall User Rating:
The Good:
The service is extremely easy to set up and install, especially when compared to a traditional in house PBX or small business system. Administering the system does not require a technology background. The price point makes it difficult to beat when adding up all the features. Lastly, the customer service is second to none. The representatives that I've had the pleasure to deal with have been very knowledgeable, professional and courteous. The Bad:
No wireless conference phone offered. Would Recommend to a friend.
Jive: Easy Service Jive has been my telecom provider since the day I opened my business in January 2009. They were instrumental in helping me understand what my needs would be and in designing a system around my business. Shortly after signing up for the service a box showed up with the phones, I plugged them in and they worked. I've found that the system has a lot more features than what I am using so for anyone who needs all the bells and whistles, this is the solution. Also, the billing is very simple and straight forward. Unlike the help lines for some other companies there is always a friendly, easy to understand person on the other end of the line. I continue to recommend Jive to other business owners.
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Cathy Sistrunk | Dec 15, 2011
Overall User Rating:
The Good:
Customer Service from all departments. Several different ways to accomplish tasks. The system is easy to navigate. The Bad:
I don't have any cons Would Recommend to a friend.
Jive helped me when I didn't know I needed it From the initial call to Jive for Sales till the day we cancelled our old provider I have been impressed with the customer service and response time.At first glance I saw all these reviews that give them such a high rating, I was skeptical. I believed that there is no way the service was going to be that good. We started because they gave us a trial period, we stayed because of the customer service and response time.Every department of Jive that I have worked with, provided me a quick answer to my question, detailed hands on or written instructions, they used whatever I needed at the time. This allowed me to learn to navigate the new system quickly. I use hard phones, soft phones and transfer in coming calls to my cell at times. Our phone plan was set up in an hour, I called for assistance 30 minuets later. After my initial question was answered, the representative said "I notice that your missing a sound bite in your phone plan. Do you need assistance with that? You can use one you've already created if you'd like." I missed putting the message in that spot and never noticed it, this was unrelated to the question I called in about. They helped me even when I didn't know I needed it. I am thankful a client didn't received a blank message.
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Jersey Larry | Dec 14, 2011
Overall User Rating:
The Good:
Simply said, they are great. Everything happens promptly and completely to your satisfaction. The Bad:
We would like to have the email version of the voice message transcribed as text. The wav file is great if no one is in your office or sits next to you. However, if you have no privacy, the text version is needed. If the choice is one or the other, I would take the wav file. However, both options are needed. Would Recommend to a friend.
Switch to Jive
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weissmedical | Dec 14, 2011
Overall User Rating:
The Good:
First class technical support Great sound quality Reliable The Bad:
Upfront phone cost - Would be nice if able to work with existing standard phones Would Recommend to a friend.
Outstanding Customer Support - 1st Class Overall, Jive communications is the best choice out there - by far. I have $200 Cisco router purchased at BestBuy a few years ago, and better than 3meg up/down internet speed and it has performed flawlessly. I've seen complaints of sound clipping elsewhere, but I can honestly say I think this has everything to do with router settings. If you want ANY VOIP phone to work, you need to have a router that provides QOS (Quality of Service) settings. What that means is that on the router, you can set the port the phone is plugged into to have priorty over the other ports. When someone is downloading a large file, or playing a game over the internet, the sound quality will remain consistent because the QOS setting ensures it always has enough bandwidth.I've been using Jive for 2.5 years and never experienced any problems that couldn't be quickly resolved. Most needs were things like making changes to how calls were routed, or adding/deleting users from the system. In cases where I forgot, a quick call to the Jive team resulted in action and resolution.I would highly recommnend Jive to anyone looking for a good small business solution.
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dpo | Dec 09, 2011
Overall User Rating:
The Good:
Excellent call quality and no hassle approach. Upgrades over the years have gone very smooth. A great vendor by the fact that we take their service for granted - the way it should be. The Bad:
N/A Would Recommend to a friend.
Jive has been excellent for the past 4 years We've been with them since early 2008 - excellent provider. They have added a lot of features over the years, same price though.Overall I would definitely recommend them, as we have had no problems for the last 4 years with our phones, and they have kept prices level.Features we use are the Auto Attendand (for the multiple extension routing), conference calls, and routing virtual extensions to people's mobile phone numbers.
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trmsjj | Dec 08, 2011
Overall User Rating:
The Good:
Ease of use, features, call quality, ability to use our existing phones The Bad:
None Would Recommend to a friend.
Jive Rocks! We switched from running our own phone server (I know, really geeky right!) to Jive last month. The process of switching was seamless! We got a free trial so I could set up and test things out for a while. I had our entire phone system (26 extensions, 6 conference rooms, call queues, etc) set up in a few hours inside Jive. We wanted to make sure we had feature parity with the current system. Jive delivered and then some.The thing that I can't emphasize enough is the Jive administration interface is so easy to use and straight forward. It basically makes me look like a phone system superhero. I can make really advanced dial plans with ease. With the old system any change was painful torture, but with Jive it's downright fun!The total cost of Jive is actually cheaper than what we were paying for our T1's + long distance. So I get the benefit of someone else worrying about the technical details of running the phone servers plus a lower monthly bill. It's a no-brainer!
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dtroyer | Dec 07, 2011
Overall User Rating:
The Good:
Ease of the new PBX system The Bad:
None Would Recommend to a friend.
Jive: Best Decision We Ever Made
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jimnovy | Dec 05, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive is a Breeze Jive has saved us a ton of money over the traditional PBX system we were using. Their implementation staff made setup a breeze and the few times we've had to contact tech support, they've always been able to quickly resolve our needs.
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vant systems | Dec 02, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive: Pleasure to Work With We always receive the help needed in a timely manner. Everyone at Jive has been a pleasure to work with, very knowledgeable and on top of their job. We would highly recommend them to friends.
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Recruiter Mark | Nov 09, 2011
Overall User Rating:
The Good:
Spent days reading reviews and have found that the posit reviews were very accurate The Bad:
none so far Would Recommend to a friend.
I highly recommend Jive. Only company that I found to be so transparent I am a long-time Financial Services Recruiter that lives on the phone. There is no bigger decision for a small company like ours than phones. I researched every leading VOIP provider; read every review I could get my hands-on and focused only on the negative reviews to learn what the worst cases were. It seemed from Jive that as long as I purchased the Polycom phone from them with a solid router, I would be trouble free-I am! I have never written a review prior to this one. Jennifer helped me through the quote process and specifically in providing the exact set-up I needed (a main number and direct dial numbers for me and my partner). We seem like a much larger company with our customized auto-attendant. I wasn't able to totally update our greeting so I called customer service. The Tech was great and helped me with that and a few other minor questions I had. The best part is the voice is the clarity - truly amazing (first time with HD phones). It sounds as if we are in the room with our caller not on the phone. This is a huge step up over Vonage. The only thing I miss is a transcript of the calls from voicemail. I got very use to reading the message. It is a minor point and definitely not a make or break. I highly recommend Jive. Check out their videos on their website; only company that I found to be so transparent. I received exactly what I expected.
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regrossman | Nov 09, 2011
Overall User Rating:
The Good:
Reliability, cost savings, equipment selection, flexibility The Bad:
Would Recommend to a friend.
We have been using Jive for almost a year We have been using Jive for almost a year now in 3 offices on the east coast. We have been completely happy with the service they hae provided. I strongly recommend using the Polycom phones that Jive recommends. They truly are a great phone paired with their service. We will be converting our main office to Jive as soon as our current contract runs out, then the entire company will be on Jive. The online administration interface is incredibly easy to with compared to traditional phone systems. I strongly recommend Jive to other small businesses out there.
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bgdavis | Nov 08, 2011
Overall User Rating:
The Good:
Sales quotes in writing. Knowledgable staff - both sales and service. Deliver of service at the price that is promised. The Bad:
Would Recommend to a friend.
Re: Jive Communications From the 1st phone call with the sales associate I could tell there was something different about Jive. The other calls I made looking for pricing, phone hardware, etc. were all vague and non-specific with prices. They seemed to be in the business of "ballparking" everything. The Jive sales associate went over each feature in detail and a few minutes after completing the call I got a very professional quote via email showing all the pricing for the system we were looking for. It was their promise to me of the service and features we discussed in detail and in writing. It was refreshing to know just what the costs would be instead of the "guesstimates" I got from every other carrier I called.Our initial set-up went wrong from the beginning but the support technicians worked extremely hard to get everything up and running. We had some building issues, etc. but they plugged away until we got everything solved. I've not experienced support like Jive's EVER. They are very knowledgable about their systems and are always willing to work through whatever issue you are having (small or large) to completion. They are prompt in completing any research needed to troubleshoot or problem solve. I don't want it to sound like I've had to make a lot of service calls. I haven't, but this is my first time using VoIP and I needed some guidance in getting started, etc. The support technicians are the best! Based on the sales and service I highly recommend Jive.Our staff has enjoyed the "find me follow me" feature and the ability to design the dial plan was new to me but I have completely embraced it. We are looking forward to a long relationship with the Jive team.
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1stpriority | Oct 26, 2011
Overall User Rating:
The Good:
Great Customer service. It's easy to get someone on the phone whether it's sales, billing, or the important support department. We started with them a few years ago, none of our old cisco phones where SIP activated, they spent A LOT of time and patience getting our phones to configured, which says alot, because it is not their responsibility. We have gone from 2 lines to now 5. The dial plan manager is easy to set up and has lots of options. The Bad:
the phone call report is delayed 1 day. so you can not see todays call reports. Their pricing is getting more in line with the other providers. Wish they would offer desktop fax capability. Would Recommend to a friend.
Jive: Great Customer service They are reponsive to letting you know if there is going to be any maintenence. Over the 2+ years that we have been with them I can only think of 2or 3 outages and that lasted only a hour tops. Customer service is very helpful. Our current bandwith is on the low end, we are only using Business DSL with 5 workstations, 2 servers, and 4 VOIP phones and they quality is still pretty good, we never get any dropped calls, but sometimes its broken up. We are moving to Comcast Buiness Cable in winter and that should greatly improve quality. So the quiality is not really Jives fault but our low bandwidth, just make sure you have enough. Make sure your phones are SIP.
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robgolfers | Oct 21, 2011
Overall User Rating:
The Good:
Quick, Easy and Efficient The Bad:
Not a Jive Issue, but make sure you follow the trail when porting your number. We had a big problem as our main number was supposed to get ported and then they (ATandT) gave it to another company...Huge hassle and we Would Not Recommend to a friend.
Jive Communications Review We have been a JIVE customer since 2008 and love it. We spent a lot of time back then finding a provider and reviewing ratings from customers. It is nice to know that I can write this positive review as well since it is so important to a small business to make the right choice. Buy from get Jive too and you will not be disappointed! Set up is a snap with their customer service department and the ease of use and features are extensive. In fact, we still don't scratch the surface of any of these features, but it is great to know that they are there if you need them.
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jharr53301 | Oct 20, 2011
Overall User Rating:
The Good:
Quick Customer Support, Vast array of Phone Options, Affordable, Reliable, and Clear Phone Service, Telephone Attendant Options are Amazing The Bad:
None that I can even think of. Would Recommend to a friend.
Jive Communications - Great Economical Option for Phone Service We have been with Jive Communications for about 4 years now and are 100% satisfied with the service. Jive made it so easy to get all setup and up and running in no time. There customer support is always friendly and eager to assist with upgrades or questions. Phone service is very affordable. We were paying over $400 month phone bill for long distance and 1 phone line with no auto attendant with our local phone company. Then we found Jive and now we are only paying about $150 a month, have 3 phone lines, multiple extensions and a very detailed Auto Attendant Phone System put in place via Jive. When our clients call in, it sounds like they are calling into a fortune 500 company now. We have multiple options setup like press 1 to place an order, press 2 to check your status. It's just awesome!! We have never experienced any down time - the service is very clear voice quality and it is reliable!! So we just want to say that we are very happy customers and anyone having second thoughts about giving Viop phones a try - take the leap and give Get Jive a try because they are AWESOME and the best out there HANDS DOWN!!
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AJoy | Oct 20, 2011
Overall User Rating:
The Good:
The customer service is great. I have had lots of wonderful experiences when contacting them via email. They are prompt. We love all the features on the phones. AMAZING features! The Bad:
Our cordless phones still give us a bit of headache sometimes. It seems we've tried everything, but still can't get them to work 100% of the time. They do work 80% of the time. Would Recommend to a friend.
I would recommend the company of Jive to anyone as well as their corded phones I would recommend the company of Jive to anyone as well as their corded phones. The features that are possible are amazing. I feel that my small business has the capabilty of larger companies with transferring, holding in a que, ring groups, calling trees and so much more. I also think the customer service reps have always been very courteous and polite. I feel like each time I call they are helpful in suggestions of how to make the phones work better for my company.
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kuhlmand | Oct 14, 2011
Overall User Rating:
The Good:
Clear Call Quality. Consistent effective service. Excellent Communication from Customer Service. The Bad:
Which they accepted a standing credit card for billing. Would Recommend to a friend.
We are not new to the VOIP rodeo and have tried our share of providers, but we are with Jive to stay. The VOIP quality is outstanding. Customer service is outstanding. Candace our sales rep, was clear, identified our needs and followed up the whole thru the onboarding process. We are not new to the VOIP rodeo and have tried our share of providers, but we are with Jive to stay. Whats not to like? Easy Set-up. Reliable Service. Great Call Quality. Great Customer Service. Worth every penny to our business.
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Evonne Ryan | Oct 07, 2011
Overall User Rating:
The Good:
I have been a long time user -- using JIVE and getting VOIP many many years ago. I initially was scared of VOIP and initially (being a novice) I made every mistake possible. Jive technical support calmly walked me through everything. It has been an incredible benefit to our firm which has several divisions and locations -- we are all connected on the projects we mutually work on. So very cool! The Bad:
Would Recommend to a friend.
Jive Communications: My business has blossomed because I can have staff anywhere I carry a VOIP phone with me to conferences and on every business trip -- I am amazed how hotels are very accomodating. My business has blossomed because I can have staff anywhere. Our newest person is in Hawaii and we are constantly amazed -- she is not only one botton away, it sounds like she is in the next room. My firm just expanded with a new partnership. Our new partner decided he would work from his home and was going to use some local VOIP provider and I screamed "NO" -- check out JIVE. He is amazed at all the features and now is bringing staff in and having her work from one of our offices - giving us the receptionist we haven't had. I have no doubt part of it is because he believes we are really "with it" and on top of the technology curve.
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dsasaki | Sep 29, 2011
Overall User Rating:
The Good:
Easy setup, friendly customer service and good sound quality The Bad:
Upgrade process could have been smoother Would Recommend to a friend.
We've been a happy Jive customer for 4 years We've been a happy Jive customer for 4 years. The setup was easy and they helped us configure our menu system to meet our unique routing needs. Some of our workers are remote and Customer Service is very helpful getting the phones to work nicely with home routers/firewalls. We've even been able to run a phone off a 4G connection. The upgraded system is a significant improvement. The admin is much easier to use and has added some nice new features. However, the upgrade process was a little problematic and took us a couple days to totally work through. Overall, we're very happy with Jive.
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awbarker | Sep 28, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
The customer service at Jive Communications is terrific The customer service at Jive Communications is terrific. My company was in the process of merging accounts with another company as well as installing new phones of a different manufacturer than the ones I am used to working with. Jive's customer service - in particular Nick - were extremely helpful in getting me (a technologically challenged person) to install the phones. The only hitch was the paperwork needed to change the phone line of the new company. The forms for processes like incorporation of one existing account into another were sent via email and the first time around it was a bit confusing whether they needed those forms faxed or simply emailed back...for future reference you need only fill out the form on the computer and email it back.
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mlundberg | Sep 16, 2011
Overall User Rating:
The Good:
price, simple configuration/installation, great account rep, great customer service The Bad:
none Would Recommend to a friend.
Jive was comptetive and their website was crystal clear We've been up for a week, so far we are 100% satisfied. We have offices in NY (6 lines) and SF (15 lines) and started by looking at Hosted VOIP that could use the Linksys/Cisco SPA phones we already owned from our previous system. Jive was one of these, their price was competitive, and their website was crystal clear about their service. We picked them, and the experience has been light years better than with our previous providers. Knowledgeable staff at every level, they answered every question without an extra phone call.
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RoyChastain | Sep 15, 2011
Overall User Rating:
The Good:
Exteremly professional. They have already provided me better support than my other VoIP provider and their quaility is as good or better for the same price. The GUI interface on their adminstration web site is a breeze to use to teak inbound call routing etc. The Bad:
A little more than I wanted to pay, but the lower priced tiered services all appeared to be much lower tier providers. Their name. Jive just does not sound professional. I almost did not contact them because of the name. Would Recommend to a friend.
Jive Communications: Exteremly professional Once I signed up, I received an email welcoming me to Jive. I received a call from the installation specialist who started asking questions so that he could setup my find me /follow me and voice mail options. If did not even realize that I was getting a find me/follow me serivce. Unfortunatly, I could not stay on the phone that point so he made an appointment with me for the next day. Just as my appointment alarm went off, my phone rang. It was Jive to finish my installation.The installation took less than 30 minutes total and that included me making some serious changes to my firewall. If I had not had the firewall that I have, we would have had my Bria softphone up and running in about 15 minutes including the time he took to configure my find me/follow me and voice mail.My other through up their hands attempting to configure Bria and left it to me.
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roberog | Sep 14, 2011
Overall User Rating:
The Good:
The customer service, sound quaility, and reliability have all been outstanding The Bad:
none at this time Would Recommend to a friend.
Jive: The VOIP quality is outstanding; customer service is responsive and knowledgeable The VOIP quality is outstanding; customer service is responsive and knowledgeable; and the technology is cutting-edge and easy to configure in our fast-paced law office environment.
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Meg Jennings | Sep 07, 2011
Overall User Rating:
The Good:
Customer service is top notch! From the sales department to the customer support. The few times I've had updates, questions, or problems Jive Support answers and resolves things immediately. If I have to leave a voicemail for support, someone from Jive gets back to me within 5 minutes. The Bad:
We've had Jive for about 3 years and I honestly can't think of any cons. Would Recommend to a friend.
Love, love, LOVE Jive When we decided to change our phone systems to VOIP, we looked into several companies. Jive won out in the competition with flying colors. Our sales rep, Candice, was very educated and passed that knowledge onto us in a friendly, non-forceful way. The number one thing that sold us on Jive was that they hosted everything for us on their end. No heavy equipment had to be installed or anything like that. Updating the phone system is a piece of cake ( like adding or changing an extension to a new user). Customer support is always a phone call away, and they ALWAYS solve my questions or problems within seconds. We have had Jive for over three years, and I couldn't be happier with our choice. Their customer service was the second thing that sold us on Jive, and I must say, it has not decreased from day one. With some companies, you have all the help in the world until you actually become a customer, but that is not the case with Jive. They have kept us happy every step along the way. Love, love, LOVE Jive!!!
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Remax Regency | Aug 25, 2011
Overall User Rating:
The Good:
Easy to reach Communicates well Knowledgeable The Bad:
None Would Recommend to a friend.
Jive is very helpful This company is well priced and is very helpful if there is an issue or a change needs to be made. Their technicians are very knowledgeable and quick to respond. I would recommend them to friends.
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firstch@optonline.net | Aug 16, 2011
Overall User Rating:
The Good:
being able to program the phones and auto attendant to do exactly what we want! The Bad:
none yet Would Recommend to a friend.
Jive is a template for a great company with a great staff As a business owner I speak with companies all day long. I believe that Jive is a template for a great company with a great staff. Every moment of contact with the company I get to speak with competent professional employees that are obviously well trained and anxious to help me with anything. The phones and product are a progressive way to manage my business in this quick changing world of electronics. Programming is a breeze thanks to an hour long phone training appointment. The phones are smart! I would recommend anyone to this company to fill their need for a positive change in their phone needs! Thanks Jive...you're the best.Catherine B. First Choice Insurance Agency Inc., New York
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tmyers | Aug 08, 2011
Overall User Rating:
The Good:
Reliable, friendly customer service and technical support, quick and efficient. The Bad:
None! Would Recommend to a friend.
Jive has been absolutely wonderful Jive has been absolutely wonderful. We would never go elsewhere. Their great prices and quality service is hard to beat. Our Jive representative has been nothing but the greatest help for us. We are constantly ordering new phones and it's almost as if they are shipped the second we call. They are so quick, and Jive makes it so we are up and running 5 minutes out of the box.
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NickC | Aug 08, 2011
Overall User Rating:
The Good:
Customer Service, Value, Ease of Use, Features, Quality, Feels like a "partnership" (i.e. My success feels genuinely important to them!), Never Pressured The Bad:
Haven't found one yet in 4 years. Would Recommend to a friend.
Jive's been my choice time and time again I couldn't imagine having my phone system with anyone else. I've been responsible for telecommunications for a few organizations over the years, and Jive's been my choice time and time again. At first, I thought I could outsmart everyone and build a calling system for virtual offices andamp; employees via a combination of various products out there (VoIP, virtual PBX, mobile phones, land lines, etc.). I should have just called Jive from the get go. Sales, set up, pricing, and all that good stuff was super easy and straight forward. Even though we work in a "virtual world", it's still nice to feel "connected", and the phone and system features do a great job doing that for my org. End users have plenty of options for making their phone work for them without needing an IT degree, and I can keep the rest all neat and tidy via the web admin. And if I get into a pickle, Jive's customer service is available to help! I can't imagine having to deal with one of the larger, well-known telephone or cable companies for their "customized" solutions ever again. Everything about Jive just WORKS. Let's face it - there are plenty of options out there that can do similar things. I stick with Jive because I know I'm going to get great service for the price be it technical quality, advice, or support. I have never had a better partner in my business than Jive. They get me. I really don't know how they do it. As long as they keep on doing it, though, I'm a very happy customer.(One fun fact. My org hosts large conferences and events, and we use our Jive system onsite to keep our expected level of customer service. One of the phones was damange during transit. Jive helped me try to find a local retailer from who I could by a VoIP replacement. When none surfaced with a satisfactory phone, they overnighted a new phone ready to work just like the old one! And, after we settled back into our offices, they contacted me to see if we needed help repairing the old one! Now THAT'S service.)
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Techie at Large | Aug 03, 2011
Overall User Rating:
The Good:
Service is great. Reliable, stable connection and voice quality is excellent. Great use of Polycomm phone. The Bad:
Nothing material Would Recommend to a friend.
Jive Communications is great I have been with Jive for nearly 4 years. Recently started a new account for our small company. Great service and flexibility. They seem able and willing to provide anything VOIP related that we need. Added a vanity toll free with no fuss, then helped me resolve how to handle the calls from that number in a very creative way. The responses have been very professional and prompt when needing information, support or answers. The pricing is fair. Recently, there was a system upgrade that provides amazingly superior voice quality and many enhanced features on the polycomm phone. It is a win-win relationship. I feel that there has been significant value provided by this vendor for my business. A terrific service.
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imjeffw | Jul 26, 2011
Overall User Rating:
The Good:
Value, Features, Support, Perfect for small business The Bad:
No real price breaks for auxiliary (rarely used) phones Would Recommend to a friend.
Our Jive phone service has been fantastic
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twardsmith | Jul 11, 2011
Overall User Rating:
The Good:
Great customer service from the initial set-up. The Bad:
I have never had a negative associated with the Jive system. Would Recommend to a friend.
Jive: It's just my phone Since I have not had another VOIP phone, I don't have anything to compare it to. However, I've had the Jive system for almost 3 years and I don't see how it could be any better. I really never think of my Jive system as being Internet based. It's just my phone and it always works great.
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vegasfun2011 | Jul 08, 2011
Overall User Rating:
The Good:
Excellent customer service, tech support very friendly and willing to teach you how to utilize and customize your system or do it for you. Price is per line and cheap and system is easy to use and install. The Bad:
if you utilize tech support after hours there is a charge Would Recommend to a friend.
Jive Communications: This system is great This system is great and the employees that work there are very friendly. There have been a few times that the power went out and I was concerned about losing calls for my business and the tech support quicky forwarded the lines to my cell phone. there system is easy to manipulate for whatever your needs and i can now utilize my clients needs from home or my office. Their company has allowed me to accomplish much more in the day being a working mother and business owner!
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Purqz | Jul 06, 2011
Overall User Rating:
The Good:
The sound quality on the HD Voice is great. Plenty of features. Personalized service. Good Follow up and follow through The Bad:
Don't go cheap on the phone. We tried a low quality phone and it did not work well. We upgraded to the Polycom HD voice and it has been great. Would Recommend to a friend.
Jive Communications has been great Jive Communications has been great. From the beginning, we had a very good account represenative that helped us make the switch and save money. We did start off with a low quality phone and we had some latency issues. However, since we upgraded to the polycom HD voice, everything has worked great. Jive has been really easy to work with. The technical team helped us set up the web interface and design our voice mail systems for sales, customer service etc. Because if their training, it is very easy to use. I would highly recommend Jive communications to anyone looking for VOIP Service.
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ahcrpgj1 | Jul 06, 2011
Overall User Rating:
The Good:
Reliable, good customer service, great for small businesses. The price is good as well. The Bad:
We dont like the voice attendant but it isnt a big deal. There have been mistakes or confusion when we add a phone and phone number but it is always promptly and easily handled. Would Recommend to a friend.
Jive: Their price is right Get Jive was recommended by an IT company we used at one point. Their price is right. They have always been reliable, and I can always get good support when I need it.
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tag77 | Jul 05, 2011
Overall User Rating:
The Good:
Lots of control, great tech support, great features at a reasonable price point... The Bad:
Nada Would Recommend to a friend.
Jive has been a great partner to our organization Jive has been a great partner to our organization. We have especially enjoyed the extreme flexibility and multiple auto attendants available within the system. Further the ability to modify the dial plan without needing the help of tech support has saved us significant time in getting up and running and making changes.
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planrightinc | Jul 05, 2011
Overall User Rating:
The Good:
I love the portal to manage my company call system on its own and their customer support is absolutely top notch. The Bad:
Not all features of the Polycom phone can be utilized but who cares. Would Recommend to a friend.
I found Jive after searching for VOIP phones over two years ago I found Jive after searching for VOIP phones over two years ago. I was enamored with their straightforward pricing and the support I got from the sales team. They were honest with me the whole time. They told me I could buy my phones from anywhere and they would help set me up but by paying a bit more for them through their service they would ship to me ready to go. And they worked right out of the box.I can't say enough about Jive and the relationship we have with them. Would highly recommend them to anyone.
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cotton@lowegearprinting.com | Jul 05, 2011
Overall User Rating:
The Good:
Great Customer Service. Lots of features on the phones. The Bad:
No Bundle package with savings for multiple phones or toll free minutes. Would Recommend to a friend.
So far my experience with Jive has been good So far my experience with Jive has been good. I have been a client for two years. Their customer service is always available to help.
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hfwings | Jul 01, 2011
Overall User Rating:
The Good:
Total Control! The Bad:
I do not have any at all. Would Recommend to a friend.
It was not hard at all, but you will get the hang of it quick Just got my phone last week and call jive soon after that. Tech support really help me as for as programming my setup.It was not hard at all, but you will get the hang of it quick.I played around with the setup for one full day till I kinda found out which was best for my business.All I can say that Jive is a first class company and there customer service to the tech are great!!!!
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irenea | Jul 01, 2011
Overall User Rating:
The Good:
Superb customer service, lots of features, fantastic user interface! The Bad:
Would Recommend to a friend.
We transitioned to JIVE from another Voip company and have been very pleased with the change We transitioned to JIVE from another Voip company and have been very pleased with the change. The customer service is superb and they offer a lot more features. The price is comparable to other companies and the user interface is fantastic!Considering our internet speeds and reliability, the sound quality is very good and better than with our previous Voip provider, but it does still break up occasionally.
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LynnM | Jun 29, 2011
Overall User Rating:
The Good:
Reliable is a great word to sum up Jive! Expectations are met or exceeded as if there are any issues they are quickly resolved within a 24 hr period, most times sooner. System performs well, sounds great, and is very reliable. Love JIVE!! The Bad:
I gave features a 4 star as Jive has every feature we would want, but there may be a feature they do not have that I do not know about...doubt it but just in case. Would Recommend to a friend.
Reliable is a great word to sum up Jive! I really was in a delima when I had to choose a voip phone service for my company. I had just finished dealing with the local telephone company and the internal connections in the office and wires everywhere and was afraid the voip service would be worse than my local phone company....although I through our local company was horrible. I talked to a lot of people, checked out a number of sites and, actually, this site or one like it helped me make my decision to go with Jive. I knew they were a smaller company and that made me a little anxious but decided to go with them. Since then I have had as many as 10 phones on the system with them, with music on hold, a receptionist phone to as few as two phones and the service was and is the same.....Excellent!! They are quick to respond to any issues. They are responsive if I had any issues or questions on a bill. They gave me good service, professional treatment, and most important of all my phones worked as they were supposed to. I would not switch to any other service even if they gave it to me for free. Jive charges a truly fair fee for their services, which I do think is below most others. I can't say enough about this company!! They give what they promise and more. What a concept in today's market place....getting exactly what you pay for and more!
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Oumar | Jun 27, 2011
Overall User Rating:
The Good:
Jive is a great VOIP provider...I have personally been pleased with it so far! The Bad:
Jive might consider providing international toll free...that might help companies with clients overseas! Would Recommend to a friend.
Jive has been awesome so far! Keep up with the good work! Jive has been awesome so far! Keep up with the good work! For small businesses, they provide provide great products and services. All our phones are Jive and we keep buying more and more and more...
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SalusVG | Jun 22, 2011
Overall User Rating:
The Good:
Very friendly, quick to respond to any problem or question that we have. The Bad:
Would Recommend to a friend.
Very friendly, helpful and respond quickly to any question or issue we have Very friendly, helpful and respond quickly to any question or issue we have. We once had an issue with a phone not being delivered because of UPS re routing the phone on its own and they went above and beyond to get another phone out overnight to us. Customer Service is a pleasure to work with and very helpful over the phone. I love being able to go onto our account online and adding new lines.
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hmf003 | Jun 08, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive has been amazing! Jive has been amazing! I am able to offer better customer service which is very important to what we do. The folks in I/T have been amazing to work with and the sales force is always keeping me up to date on new products that can help my business. Thank you for being awesome!
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peytonbolin | Jun 08, 2011
Overall User Rating:
The Good:
Call Quality, Customer Service, Web interface, Ease of use The Bad:
Price Would Recommend to a friend.
Jive has always been fantastic I signed up with Jive back in October 2008. As one could imagine, there have been some bumps over the years and service hasn't always been spotless. But, Jive has always been fantastic and we've stayed with them for a reason. I would estimate that since I signed up, Jive has had an uptime of 99% or better. Jive has also been very active in upgrading their services. The current online interface is almost too easy to use and it's kind of fun to set up my own call paths. Of course, I can always call and have them set it up, but the graphical interface allows me to conceptualize the call path and do pretty cool stuff with our phone system. Their staff is always fantastic and they put forth effort to resolve problems quickly.Over the years, I have explored other options and providers. I've signed up for demo accounts and tested out other services. There is no doubt that some services are cheaper. Jive's pricing structure includes virtually unlimited access to all of their features while other providers may take an al la carte approach. My office does not use many of the features available to us, and as a result could save a few bucks with an al la carte provider. However, these other services seem unrefined compared with the online functionality of Jive.I would love to see a click-to-call feature in the near future and also a way to record conversations through the online interface. Maybe even a way to transfer and manage calls through a web application.I have recommended jive to several people.
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caracalas | Jun 07, 2011
Overall User Rating:
The Good:
I love the call editor and the flexibility to manage my call flows. The phones I got from Jive are great. Customer service has usually been great. The Bad:
Every so often, I get garbled sound, either receiving or sending, depending on who's speaking. I have no idea if this is Jive's fault or my Internet service. It never lasts more than 2-3 seconds, so usually it doesn't disrupt my call. I don't know if this is common or not to VOIP. Also: I really wish I could block certain numbers, but I can't. Would Recommend to a friend.
Overall, I recommend Jive Overall, I recommend Jive. For the flexibility and price, it's definitely been worth it for my business. I would definitely recommend it to another colleague.
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ejerue | Jun 06, 2011
Overall User Rating:
The Good:
Great service and reliability The Bad:
Would Recommend to a friend.
We will be migratin our other offices over to Jive. We've been using Jive for a couple of months in one of our 8 locations in the US after our traditional PBX died. We wanted to try out VoIP to reduce our hardware and maintenance costs and on the reccomendation of a former colleague that had used other VoIP carriers and switched, we chose Jive. So far, the service and features have been great. We're very satisfied with the service and pricing. We will be migratin our other offices over to Jive.
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paramount1 | Jun 02, 2011
Overall User Rating:
The Good:
PRICE/GREAT PRODUCT/RELIABLE/EXCELLENT SUPPORT TEAM The Bad:
HAD TO REBOOT PHONES A COUPLE OF TIMES...REALLY WASN'T A HASSLE...PROBLEM WAS RESOLVED... Would Recommend to a friend.
Choose Jive, I promise you won't regret it I learned about this comapny through another consumer when I was setting up our office in December of 2008. We have been with this company since January 2009. This was best decision we could've made. The system has great features. I was able to relocate my phone to my home office. Everything works as if I was sitting in the office itself. This is a really cool system. WHY PAY MORE TO THOSE OTHER COMPANIES WHEN YOU CAN PAY LESS AND HAVE MORE FEATURES AT THE SAME TIME. CHOOSE JIVE, I PROMISE YOU WON'T REGRET IT!!!
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Gwen1 | Jun 01, 2011
Overall User Rating:
The Good:
Service and quality The Bad:
Would Recommend to a friend.
We are very happy with our decision to go with Jive We are very happy with our decision to go with Jive. We started 1 year ago and use Jive in 3 locations in 2 states. Great to communicate with each other with just a 4 digit extension and no long distance charges. The quality of the equipment (25 phones) is excellent and we have not experienced any issues with the hardware. Tech support is quick, friendly and helpful. The cost of the equipment was easily paid for this year with the savings over our old phone system. I would recommend Jive to a friend.
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koenigberg | Jun 01, 2011
Overall User Rating:
The Good:
Online Control Panel that let's you configure the system to your liking. Great Sound Quality. The Bad:
Can't Dial Phone from computer, although I understand this will be an added feature soon. Would Recommend to a friend.
Jive review: Very Professional, Full-Featured VOIP System When I started my business 4 years ago I knew that I wanted a VOIP system similar to what I was used to when I left the large multi-national company I was working for. I also knew that I didn't have the resources to pay for that system.That's what I love about JIVE! All of those same 'big boy' features for a fraction of the cost. When I was shopping around for different services, those BIG PLANS would have cost me upwards of $2,000 just to have set up, and then the monthly fees were in the hundreds.With Jive you get the same phone with the same features with the same scalability for just a couple of hundred to set up and a super low monthly fee (which is even less than the standard land line from the phone company).Get Jive! Their name says it all...
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gm500320 | May 27, 2011
Overall User Rating:
The Good:
excellent service great value perfect for small business The Bad:
none Would Recommend to a friend.
Jive Review: best small business voip provider this is the best small business voip service provider i have seen. their service is fantastic and they have an excellent, simple, user friendly system.
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steeda | May 27, 2011
Overall User Rating:
The Good:
Great, friendly customer service, very responsive. The Bad:
Wish my older phones would work, but I needed new ones anyway... Would Recommend to a friend.
Jive Communications: they do a great job We've used Jive for a few years with one of my businesses, and have now signed up for another, they do a great job. I'm sure everyone knows the benefits of VOIP, but the ability to have branch offices all over the country and have a reliable PBX to service them is wonderful.
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marclorenzo | May 24, 2011
Overall User Rating:
The Good:
Excellent call quality, extreme reliability, excellent fast support. The Bad:
None. Would Recommend to a friend.
The Jive system is extremely reliable As a small business owner, having the appearance and presence of a large and professional organization is very appealing. Using Jive phones in multiple businesses has helped us achieve just that while giving us the ability to focus our attention on providing customers the support they deserve. The Jive system is extremely reliable, the call quality is clear, and best of all it gives us global reach from literally anywhere.The few times we have needed support, it was provided very quickly and our issues were solved. The phones are incredibly easy to set-up. Custom Dialing plans also made our lives easier as those were very easy for us to create and adjust on the fly.Based on my experience over the last 2 years with Jive Communications I would recommend this system to anyone looking to start up quickly.
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ioi | May 24, 2011
Overall User Rating:
The Good:
Price/Reliability The Bad:
Would Recommend to a friend.
I have been working with Jive communications for several months I have been working with Jive communications for several months now porting several offices from a different VoIP Provider. Working through the process has been a good experience. Currently we are using their service in 7 different locations with over 50 Phones. I could not be happier.
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chassell | May 18, 2011
Overall User Rating:
The Good:
Great customer service and problem solving ability The Bad:
Longer hours of of tech support to cover East to West until 8:00 PM PT Would Recommend to a friend.
Overall we have enjoyed working with Jive
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cabeyer | May 17, 2011
Overall User Rating:
The Good:
Excellent Quality. Great Sound. Easy Setup. No hidden fees. Customer service is responsive and competent. The Bad:
Every now and then (a couple of times per year), the phones need to be rebooted. It takes about 1 minute. No big deal. Also, we had to purchase our phones up front. Some providers will finance phones over the course of a contract. Would Recommend to a friend.
Jive offers headache free phone service We switched to JIVE housted PBX about 2 years ago. After some initial, minor issues, our phones have been working well. It is very important that you have decent internet bandwidth and quality Cat 5 or Cat 6 cabling as these phones operate over the same network as your computers. We chose the Polycom 550 phones which are well made and have a lot of great features.Jive offers headache free phone service. There is no maintenance or repair needed as the PBX is hosted. I highly recommend JIVE to all small businesses.
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robert@ottingerlaw.com | May 16, 2011
Overall User Rating:
The Good:
Great product and great company. My firm has been using Jive for years and we love it. The Bad:
We miss Verizon. Ha Would Recommend to a friend.
Jive provides great customer support and their products work flawlessly. Jive provides great customer support and their products work flawlessly. It is a no brainer. I have a law firm in New York City and we started using Jive a few years ago after we got fed up with Verizon. We have never looked back. We have 7 phones now. One of our employees is a mom who works from home and she has a Jive phone and we call her from the office - it is like she is here in the office. Also her clients can call the firm and press her extension number and it is like she is here in the office. It gives you flexibility to have remote workers. Also, I love the emails voice mail feature - whenever I get a voicemail at the office, it automatically gets emailed to my iphone so i never miss anything. I highly recommend Jive. They also have a great online system that lets you control your phone system and set call forwarding and messaging functions.
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justsheffie | May 13, 2011
Overall User Rating:
The Good:
Quick and friendly service. Calls are clear and virtually no technical issues. The Bad:
We'd like to have the ability to have more than 10 callers in the conference calls. It is our understanding this will be available in the near future. Would Recommend to a friend.
Calling Jive is always a pleasant experience Calling Jive is always a pleasant experience. Jive's customer service and technical support is top notch. Super friendly and always available. Any issues we have are resolved in a very expedited and efficient manner.
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padman0008 | May 11, 2011
Overall User Rating:
The Good:
Great service and great price. The Bad:
None. Would Recommend to a friend.
I have been a happy Jive Communications customer for over two years I have been a happy Jive Communications customer for over two years. I run two businesses out of my home and have a home line, two business lines with roll-overs and two different toll-free numbers. I had been paying Verizon about $350 per month for this service. My bill with Jive is slightly less than $100 a month. I did have to buy some VOIP phones at several hundred dollars each, but that cost was recovered in the first few months. When you call Jive about anything you quickly get a person who can, and wants to, help you. So untypical of most telephone companies. I'm a very happy Jive customer.
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IM Creative | May 10, 2011
Overall User Rating:
The Good:
Reliable and helpful customer service. Great equiptment that is easy to use. The Bad:
Needed some tweaking of bandwidth settings to get started and still get some cutting out on calls if we're maxing our bandwidth - but NOTHING like we used to. Would Recommend to a friend.
When we switched to Jive they were very responsive to the problems we had been having After a string of really bad office phone systems, we knew we had to make a change. When we switched to Jive they were very responsive to the problems we had been having and worked with us to make sure we would no longer have the static and interference that plagued our calls in the past. Customer service and technical support were always available to help us and stayed on the line with us as we tried to work out the bugs with our internet provider. Jive has also allowed us to keep offices in two separate states and get ahold of one another by just dialing an extension.
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pwilliams | Apr 21, 2011
Overall User Rating:
The Good:
Great service. Great visual dial-plan editor The Bad:
Overall platform just isn't as robust as I'd like. Would Recommend to a friend.
Jive Review: They really take care of you They really take care of you. Problems happen, and I accept that. But they have consistently impressed me with how they handle those problems. I know that if I call needing help, that I will get it.
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alternateimage | Apr 01, 2011
Overall User Rating:
The Good:
As they say - This was not my first rodeo. We had tried other voip hosted services. Jive fixed everything that made us unhappy with the others. Sparkling clarity and ditto with customer service and support. Does not get any better than that. The Bad:
none....honestly. Would Recommend to a friend.
Jive: excellent clarity and support As you can tell, I am a big fan. With previous systems the quality was good at best and normally poor. Jive has provided not only excellent clarity but if we do have a question or want a different configuration, support has been helpful and complete.
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khrtmn96 | Mar 07, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Jive Communications is a great professional and affordable way to do VOIP Jive Communications is a great professional and affordable way to do VOIP. It is easy to set up, simple to use the customer service is outstanding.
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rdfellows | Feb 26, 2011
Overall User Rating:
The Good:
The Bad:
The only cons are that occasionally there are some network issues affecting call reliability. Typically, I receive an email stating that they have seen some problems and are investigating them. In many cases, I never noticed there was a problem. I would say their reliability is very good, and _almost_ as good as a straight land-line. Would Recommend to a friend.
Review: Jive Communications
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alanbasov | Feb 24, 2011
Overall User Rating:
The Good:
Price, equipment, service and technology The Bad:
None Would Recommend to a friend.
Review of Jive: Great phones and service Great phones and service. We cut our bill in half, the service is reliable and over the past 5 months we have never been down. The sale people (Candace) who is fanstic and support was great. Phone delivery ready to go and we had them up and running within minutes. I would recommend them to others!!!
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small business VOIP customer | Feb 18, 2011
Overall User Rating:
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