User Ratings
Login to write a review16 Users Reviewed M5 Managed VoIP on www.voipreview.org
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gneilson | Apr 03, 2012
Overall User Rating:
 The Good:
Features, Support, Quick Turn up The Bad:
Would Recommend to a friend.
M5: Simply Outstanding M5's quality and support are simply outstanding. Their features and quick turn up times is what has made us keep coming back to them. I have already recommended them to others looking for a quality service.
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louismmoran | Apr 02, 2012
Overall User Rating:
The Good:
Great customer service, a true partner and features you need The Bad:
Oddly timed entire staff staff meetings Would Recommend to a friend.
M5 is a partner, not a vendor We've been with M5 since 2007 and I consider this among he best choices I've made in my career. M5 is a partner not a vendor. The difference is huge.
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AshlyG | Apr 02, 2012
Overall User Rating:
The Good:
Customer Service, Reliability of Service The Bad:
Price Would Recommend to a friend.
M5: Pricier, they found other ways for us to save My small business office uses M5 for 10 VoIP phones using their T1 line. The service is great! Their customer service is their best feature. We recently tried to cut costs by connecting our VoIP phones to a Time Warner public internet line but we constantly dropped calls because the connection had constant interruptions. Although M5 is pricier, you get what you pay for. We switched back to M5. I appreciate their honesty when evaluating what services I need. They found other ways for us to save money on our monthly service (ie use Time Warner for internet but keep the phones on a T1). Thanks!
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screpea | Apr 02, 2012
Overall User Rating:
The Good:
High reliability, great features, and intergration with LoB application for our company, Low administration overhead, very responsive technical support. The Bad:
As with any managed cloud service, ongoing expenses need to be managed. Would Recommend to a friend.
M5: High reliability We moved to M5 over 5 years ago, from a propritary PBX environement. That proved to have a high CapEx budgeting for ever expanding requirement, and high administration overhead. The M5 managed VoIP eliminates most of all the CapEx and voice communications continuing operations is very smooth. It takes up less than 5% of our monthly time allocated. All issues and requests followed up by their staff until resolution. And with new features such as soft phone apps for mobilecommunications, forlaptops/netbooks/etc. for off site communications, and user controlled follow me commands.
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mhernandez | Apr 02, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
M5: Awesome customer service Great Reporting Methods. Great sound quality, easy management. M5 is constantly improving the quality and service management, very stable service. Awasome customer service, very quick response provided.
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miannotta | Apr 02, 2012
Overall User Rating:
The Good:
Reliable; great customer service The Bad:
not many Would Recommend to a friend.
If it ain't broke don't fix it I have worked with M5 for over 4 years. When I arrived at my compnay as the director of IT, there was a lot of work to clean up, upgrade and fix systems and process within the comanpy. To add to that complexity, our company has grown at a rapid rate on top of that. Throughout the process, M5 has made this proess easy as there was very little work on our end to keep things up and running.Yes, we've had problems. A router died and the phones were out. It was replaced in a matter of hours. There also was a period where there service was slipping. I had a meeting with my account manager to discuss. They advised me that they promoted some of their service department and that many of the customer service staff was new. They asked that I give them a little time and they will resolve those issues which I thought was fair. They kept their word and within a few weeks the service levels were back to normal.I get calls all day from someone who will save me money on my phone bill. I operate with the rule, if it ain't broke, don't fix it. No headaches, no hassle and honesty. If the rest of my vendors woudl be this way, my job would be easier.
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amorris | Jan 17, 2012
Overall User Rating:
The Good:
literally everything. The Bad:
a bit pricey but you get what you pay for Would Recommend to a friend.
M5: Always Satisfied My company recommends M5 to everyone and anyone. Never a problem, always satisfied, and always good with tech support. I could not recommend M5 enough.
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PVMaggie | Jan 17, 2012
Overall User Rating:
The Good:
The customer service at M5 is phenomenal. They are available any time that I need them. They also are very quick to resolve my issues, most times within 1 business day. The Bad:
Depending on the internet connection in our office space, the reliability and sound quality can be in and out. Would Recommend to a friend.
M5: Phenomenal Customer Service Overall, I am very pleased with our VoIP service through M5. At times, the phones will cut out and sometimes lose connection, but that is because of our weak internet connection in our office. The customer service through M5 is outstanding and I have always had my issues resolved in a better than expected time frame. I would certainly recommend M5 and the VoIP service to a friend or colleague without any hesitation.
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acruz1400 | Jan 10, 2012
Overall User Rating:
The Good:
None The Bad:
None Would Recommend to a friend.
M5 Managed VoIP: Thanks One of the major challenges that I have at Middleby Corporation is dated phone system. I'm glad that I picked M5 for the solution. Now, I have more time and energy to focus on other projects and I'm with babysitting dated phone system. Especial thanks to my project leader, he helped me all the way no matter what issues we come accross. I also want to extend my thanks to support team and my account manager who also have given lots of support getting every division up and running. It's a job well done!. I definitely recommend M5.Thanks,Adreydie Cruz (AC)
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sdicapua | Jan 09, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
M5 Managed VoIP: Painless Migration For years, we have enjoyed working with M5. Their strength lies not only in the quality of their products but also in their incredible customer service. Our recent migration with them was painless and successful. We look forward to continuing to work with them.
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robertromeo5 | Jan 09, 2012
Overall User Rating:
The Good:
Great Service, Great Support! The Bad:
A lot of maintenance done on their systems, however almost always at off peak hours Would Recommend to a friend.
M5 Managed VoIP: Great Service Great service. Have had it now for approximately 2 years and have not had any major problems. I would definitely recommend this service to others. Their customer service is top notch also.
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MVL | Jan 04, 2012
Overall User Rating:
The Good:
Amazing support team, easy implementation, transparent and honest The Bad:
NA Would Recommend to a friend.
M5: Transparent, Easy M5 Networks is a cloud based telecom firm that provides fantastic customer service as well as great products and tools which help me run my business.
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lbohler | Jan 04, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
M5: Excellent Service Since becoming an M5 customer our clients have raved about the ease of reaching us during business hours as well as after hours. The transparency of the M5 system has made my job 100 times easier. I love being able to access the call center from anywhere I am, it allows me to see employees productivity at all times. The reporting features have assisted me with employee accountability andamp; productivity as well as call volumes and trends. M5s customer service is excellent.
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K. Sipperley | Jan 03, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
M5 Increased Efficiency The M5 phone solution has enhanced our responsiveness to clients, both internally and externally. Even with 4 branch offices in multiple states, we can connect to each other with the simple input of an extension. The ability to have an administrator in one location, back-up an administrator in a different location with the simple setting of a rule through the online interface, gives us the utmost in flexibilitiy and negates the need and expense of temporary help when someone is out on vacation. The sound quality of this system has improved our interface with clients and interoffice conference calls as well. We have experienced increased efficiency and productivity on various levels with the implementation of M5's services. As we continue to grow, this
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lqbmw | Jan 03, 2012
Overall User Rating:
The Good:
Versatility to be mobile, ability to log on remotely from home or work, tools to report and log metrics, and security of call recording and archiving. The Bad:
Being unfamiliar with VoIP, and having migrated from an archaic system, we did run into some transition hurdles Would Recommend to a friend.
M5 Networks Does Right By Us With any new account transition there are always hiccups. The important part is how the issues are rectified. M5 Networks does right by us and for that Im confident in recommending their services. Our previous setup included a hardwired system which constantly went down. Since converting, we have eliminated all previous issues and seem to be much better off. Our Cisco 7961 phones are clear and have a bunch of bells and whistles. Reporting is great for a company such as ours with over 115 employees.
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dmartinez | Dec 22, 2011
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
M5: Reliable and Attentive M5 has great customer service. They are very reliable and very attentive. I would recommend M5 over any other voip provider. We have made a good choice to have M5 in charge of our phone system.
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