User Ratings
Login to write a review34 Users Reviewed Phone.com on www.voipreview.org
|
keithf3118 | Jan 28, 2012
Overall User Rating:
 The Good:
Great experience when ordering and setting up. The Bad:
Customer service can do nothing to fix things. Would Not Recommend to a friend.
Phone.com: I fired them! I ordered phone.com based on the reviews. Everything went well until there was a problem that needed to be resolved. The ATA that phone.com sent had a problem and it was not able to make my analog phone ring properly. After nearly 2 weeks of dealing with customer support, I gave them a choice. Either send me a new ATA or I will terminate service. The customer support person insisted that more troubleshooting needed to be done before they could replace the ATA. I again told them that I would only accept a new ATA as a solution. Even after the ultimatum the customer service person stuck to the original position that they would not replace the ATA.I fired them! I now have Vonage and am quite happy.Avoid these people. They have little to no customer support to assist in the event of a problem.
|
|
gsalemie | Dec 07, 2011
Overall User Rating:
The Good:
Affordable The Bad:
Questionable billing. No ability to cancel service from control panel. Difficult to reach live person. Would Not Recommend to a friend.
Phone.com Cancellation I used Phone.com for 2 years. The service suited my needs; however, customer service was difficult to reach. When I finally decided to cancel service, there was no way to do so from the control panel. That being the case, I called Phone.com customer servce. After waiting some time to speak to someone, I was told my account was cancelled. Come to find out, it was not. I was suppose to confirm via email which defeats the purpose of calling. I was charged for another month. I tried calling customer again but hung up after waiting 20 minutes. After sending an email to support, I promptly received a response indicating that my account is cancelled; however, I will only be credited a portion of the monthly charge. In my opinion, this is a disappointing business practice which overcharges customers. With the number of different VoIP providers today besides phone.com, I would recommend you look elsewhere.
|
|
Mcbutters | Oct 25, 2011
Overall User Rating:
The Good:
Cost and customer service The Bad:
It would be nice to have wifi capabilities on the Linksys phone adapter. Would Recommend to a friend.
Phone.com: I am happy to be paying 1/4 of what my ATandT bill was. I was so sick of paying ATandamp;T $40+ a month for getting mostly 800# calls and being charged a lot of money for local long distance, that I went into the voip service feet first.I have to say that I didn't think things out too well and canceled my ATandamp;T account and created my phone.com account online on the same day. It took a few days to get my phone # ported, but I wasn't worried about that. It also took another couple of days to get the Linksys phone adapter delivered.The set up was fairly easy. Unfortunately, the Linksys phone adapter, which phone.com provided for free was DOA. I called phone.com and was surprised to hear an American rep talking to me, since most customer support is overseas. The guy was more than happy to assist and when we both figured out that the adapter was the problem. He promptly sent me a new one, via overnight delivery.All in all, it took a couple of weeks to get my voip service set up. Part of that was my fault though, because I was really in no rush to set it up and get service up and running. After the new adapter came. It was a breeze to set up and the call quality has been pretty good.The only thing that new customers really need to understand is that the adapter needs to be hooked up to your router/gateway, directly via phone cable. So, instead of my phone being where it was with ATandamp;T. It is now closer to the router/gateway andamp; phone adapter, via telephone line. Only because I really didn't want take the time to run and hide a 50tf line to the original location. I also wish that the Linksys phone adapter had wifi capabilities, so I could have left my phone where it originally was.Other than that small gripe. I am happy to be paying 1/4 of what my ATandamp;T bill was. It's also nice to have the ability to check phone messages online and have the ability to get text messages on new voicemails.
|
|
joekatt | Oct 22, 2011
Overall User Rating:
The Good:
Good price, easy set up. The Bad:
Terrible customer service and problem resolution. No one even around to help with tech issues if you work on the weekend. Would Not Recommend to a friend.
Phone.com Terrible for Business Absolutely terrible for a business. Outages are common, and God forbid it happens on a weekend you can't get anyone to help. There recently was an outage, and their tech people said they fixed it, but it wasn't fixed. Customer service people didn't believe me that there was still a problem. When I tried to escalate the issue becuase my business couldn't operate until the issue was fixed, I got passed to 3 different cust srvce agents who would not escalate the issue.2 days and $10,000 in lost revenue later I am still waiting for help! DO NOT USE THEM IF YOUR BUSINESS DEPENDS ON YOUR PHONE/FAX SERVICE!
|
|
gregmsp | Mar 10, 2011
Overall User Rating:
The Good:
24X7 Customer Support, solid performance. The Bad:
Some features require customer support involvement to enable/customize. Would Recommend to a friend.
Phone.com: everything I expected Phone.com has been everything I expected. Very good sound quality, rock solid performance, and customer support whenever you need it. 24X7 Customer Support is a MUST, which I found out the hard way with the company I had trialed previously. Features are comparable to the other VOIP providers, plus Phone.com provides 60 minutes of international calling per month to a number of countries outside of North America. My only knock on the features is that some of them can not be enabled/customized by an end user, unless you pay for their 'virtual office' offering. All in all, I have been pleased with their service and will recommend it to anyone who asks.
|
|
kramalot | Sep 13, 2010
Overall User Rating:
The Good:
This company is the best. 24/7 phone support. All kinds of advanced features. Ability to send calls anywhere anytime. Free adapters if you use the service for a while. Really friendly and intelligent support. I just love phone.com The Bad:
Once in a blue moon, I have to reboot my router. Might be FIOS's fault. Would Recommend to a friend.
Phone.com is the best I recommend www.phone.com to all my friends. They provide great service at a great price. I like the 24/7 support, the friendly customer service agents (who all are intelligent and articulate) and the loads of features. I try to use them all. The free mailboxes and ability to organize menus are a great way to make it sound like you have a big business. People are impressed when they call. I assure you that you won't be disappointed with these guys.
|
|
kramalot | Sep 02, 2010
Overall User Rating:
The Good:
Both Virtual numbers and plug in devices for analog phones. All possible services are included at no extra charge. Customer service is available 24/7, they are all smart, articulate, and knowledgeable about the service. Rates are great, way better than Vonage. The Bad:
Once in a blue moon, you have to reset your ATA device. Probably the result of TCP/IP problems with my internet provider. Would Recommend to a friend.
I highly recommend Phone.com I highly recommend phone.com to everyone I know who wants to save money on their landline service or who wants to appear to have a huge office full of professional people (vrtual office). The friendly folks out in San Diego are knowledgeable, helpful, and easy to understand. I really like this company and look forward to bragging about being one of their early adopters.
|
|
ar463 | Feb 03, 2010
Overall User Rating:
The Good:
Excelent customer service! friendly and professional. Great price, tons of features included and works like a charm. The Bad:
none Would Recommend to a friend.
Phone.com: Excellent customer service Excelent customer service! friendly and professional. Great price, tons of features included and works like a charm.Home phone forwards calls to cell if no answer at home is a great feature to have!
|
|
JustSteve | Sep 19, 2009
Overall User Rating:
The Good:
Easy to install, great price, great sound. The Bad:
None so far. Would Recommend to a friend.
Just on the Bandwagon When I was considering coming back to a "land line" due to a promotion at work that meant I would be hours on the phone in meetings, but could do that at home, I was curious, but apprehensive about the idea of VOIP technology. I mean, I knew that this was precisely the kind of service we had at work, but how would it work at home?
So, I did all the reading and decided on Phone.com. So far so good. The equipment showed up from Fed Ex a couple days after we signed up, I plugged it in, plugged in the phone and we were off and running.
Just yesterday my wife and I were both working from home. So we had three computers running through our cable internet service, plus the phone. I was able to participate in meetings without any sound or noise problems, with no perceivable impact on our computer access.
We are very pleased so far.
|
|
ransharon | Sep 08, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Expirience so far... As of today, we have been using phone.com service for almost 3 months.
The service is working like a charm and the audio quality is perfect.
This weeks new plan by Phone.Com sealed the deal - UNLIMITED CALLING !!!
Moving to Phone.Com service was the best move we did to cut our phone bill to 1/4 and have much more features than ever.
HIGHLY RECOMMENDED.
|
|
andrewmueller | Sep 01, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com has worked perfectly for me and for much less $ I recently switched from ATandT to Phone.com and am thrilled. The call quality is actually better than with ATandT and Customer service is courtesy and helpful. The new system was easy to install and a my new number was up and running in minutes. I traveled to Europe and was able to use my Voip adapter from there and receive and place calls as if I were at home. Phone.com emails me with a mp3 file of each voicemail as soon as it is recieved; this has proved priceless while traveling. Honestly, I couldn't be happier.
|
|
tayoam | Aug 27, 2009
Overall User Rating:
The Good:
Flexibility, functionality, price, customer support, international numbers, rerouting to any phone The Bad:
None Would Recommend to a friend.
Great and valuable service We have been using Phone.com for a few months and are extremely happy with the functionality, pricing and support.
Our business is pretty complex when it comes to communications and Phone.com allows us to give excellent service to our customers and project an aura of professionalism.
|
|
liane | Aug 10, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com excellent provider Phone.com has provided quality, reliability and friendly service in an exceptional way. I'm thrilled to have found them. liane
|
|
Sharon Kuper | Aug 09, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com: Excellent Residential VoIP I should have written this review ages ago but here goes. I switched over to phone.com from Vonage at the suggestion of a friend. I had had problems with Vonage in that there were days that I would try to make a call and have no line. Also line quality was often poor. With phone.com the line quality is excellent and for any customer service issues I have, service is prompt and efficient. Excellent Residential VoIP.
|
|
gcm | Aug 03, 2009
Overall User Rating:
The Good:
Customer Service, Quality The Bad:
None Would Recommend to a friend.
Phone.com Rocks! Phone.com has great Customer Service! Alon was also great help in helping me resolve an issue I had with the call screening. I would highly recommend them!
|
|
Ella | Jul 20, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com you are graet. Thanks for your services you are fantastic
|
|
jennyannoni | Jul 19, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com treated our small business like pros Phone.com treated our small business like pros. The setup was easy and their service has been faultless. Voice quality and pricing have been excellent, even with our international calls. More features than we can use, but we appreciate the fact that they make them available to us and keep coming out with more.
|
|
davidj | Jul 19, 2009
Overall User Rating:
The Good:
Price, quality, easy set up and use The Bad:
Would Recommend to a friend.
Phone.com has excellent service and is easy to setup and use I recently signed up for the Phone.com service in an attempt to save a few bucks on my phone service. The service is excellent and was easy enough for even my wife to agree to the change from our standard Verizon service. Quality is perfect and we have yet to have a call get dropped. I highly recommend it.
|
|
jrjazztrumpet@hotmail.com | Jul 19, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Great for Small Business! Phone.com Virtual Office packages are fantastic for my business. As a musician, it's great to have a toll free number with a menu system that my potential clients can call to get information about rates and availablity. They also have a cool "click to call me" button you can use on your website. Check it out here!
http://newstandardjazz.com/?page_id=12
|
|
ransharon | Jul 17, 2009
Overall User Rating:
The Good:
It was very easy to migrate from our exisiting PBX. No more maintainace fees ! No more binding contracts. The migration form our old telephone provider was also very easy and smooth. Phone.com took care of everything. The service works great for our company and we warmly recommend Phone.Com to anyone. The audio quality is great and the service is very reliable. The Bad:
Would Recommend to a friend.
Great Service !
|
|
graphicsnet | Jul 15, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com: great for business Phone.com is great for my business. The flexibility it gives me to run my company from anywhere is unmatched. The features are great, and so is the price. I would definitely recommend this to friends.
|
|
joeannoni | Jul 13, 2009
Overall User Rating:
The Good:
The Bad:
Hard to keep up with all the new services that become available. Would Recommend to a friend.
Phone.com: Very Happy with Our Experience Phone.com is an excellent service. We've been very happy with the experience from beginning to end. It was referred to us by another small business office next us and it was easy to get setup and running. We especially like the virtual number and text vmail capabilities so we never miss a call even when no is in the office.
|
|
ashafrir | Jul 11, 2009
Overall User Rating:
The Good:
System very reliable. great customer service. serves our entire company. The Bad:
Would Recommend to a friend.
excellent virtual pbx
|
|
hedward | Jul 08, 2009
Overall User Rating:
The Good:
Easy to use The service works Customer service is there if you need it Price The Bad:
N/A so far Would Recommend to a friend.
Great Service and Support This is my second VOIP provider and I am more than pleased with the service and the support. Unlike Vonage, the customer service is efficient and the company is straightforward. Phone.com's service is reliable and priced right. Simply put, this is a great company to use for your phone service.
|
|
john1959 | Jul 05, 2009
Overall User Rating:
The Good:
Great quality Great features Very nice customer service The Bad:
none Would Recommend to a friend.
More than I ever expected! This is my second voip service and it is so much better than my old one. Sign up was easy. Got the phone adapter in 3 days and indeed it was plug and play.Took it overseas and it worked perfect as well. I love the fact that I can have all my phones (I have 3) can ring at once so if i am not near my home phone i pick up the call on my cell! Called customer service once to get some help with schedule set up and they were great. Overall - using it three months and very happy.
|
|
bananaslug | Jul 02, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Great pricing, great functionality Switched from Vonage to save money and now love Phone.com's features.
|
|
Johnny | Jul 02, 2009
Overall User Rating:
The Good:
Price, ability to be paid for using the service as my friends sign up, ability to port my number. The Bad:
Would Recommend to a friend.
Phone.com Virtual Number = Google Voice without Big Brother Virtual Number works for me and I do not have to worry that my personality and desires are being watched by Google to sell me ads. I find the Google invasion of privacy to be really 1984 like.
|
|
dweStl | Jan 15, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Phone.com: Thumbs Up I have completed a fair amount of research and contact a number of VoIP carriers and Phone.Com was the best by far. I work in telecommunications ( not this company). I emailed the support center some questions and based on inquires to other companies I went for the quick answer and started an online chat. I hit the Support Tech with a number of questions (6) , both mid level technical and the basic how to structure a rate plan best for my needs. He either came back with a complete answer or said he would follow-up and email me the answer when he checked with the supervisors.When I signed off with the Live Chat 10 min latter I was surprised to find an email with all my questions answered in good level of detail. Conclusion - Either they have a lot more support tech available then the other companies, they are very well trained, or Both.They have my business.
|
|
lawardi | Dec 11, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
I'm Thrilled with my Phone.com Residential Voip Service I use phone.com for my small business and for residential too. This is my first experience using any type of VOIP and I am very pleasantly surprised. Let's start with the fact that the price blows the big guys out of the water... But what makes it exceptional is that you get all sorts of extra services for free that the traditional carriers don't offer at any cost... For example, I have it set up so that all of my voice mails get forwarded to my cell phone and transcribed into text! The service is quick and simple to set up - and such a great convenience... The quality of the connection is great...and the price is certainly right. I can't really comment on customer service as I've never actually had to use it!
|
|
Joe | Dec 05, 2008
Overall User Rating:
The Good:
The only affordable yet full-featured virtual office / virtual PBX serviceGreat customer serviceVery reliable (had no issues with it, unlike Vonage and Broadvoice which I used before) The Bad:
andnbsp;None so far Would Recommend to a friend.
Best virtual office by far Virtual PBX with enterprise grade feature set typicallty costs north of $50 per line. Phone.com gives you an equivalent service for a small fraction of that price and with no compromises to quality. Highly recommended!
|
|
zb | Dec 03, 2008
Overall User Rating:
The Good:
PriceQuality of voiceQuality of serviceFunctionalitySupportandnbsp; The Bad:
The home and office (pbx) services are billed separatelyCan't bring your own ATA box.andnbsp; Would Recommend to a friend.
A great voip company I use phone.com for my business and for my home. As a rule for both, they provide excellent service for a formidable price. On top of that, although I did not require a lot of customer support, but when I needed it, it was one of the best service experiences I had. On the residential service, check-out their rates, including and especially international. The setup is similar to other companies and the quality of sound is superior to the previous to the previous 2 voip services I used. Needless to say, inthe last 9 months I used the service, I never had a call disconnected, or with low quality. The virtual office is the cream on the pie, so many features packed in a great package, that is probably the best deal for a virtual pbx you'll find. The cool functions, include easily definable menus with many cool features, and flexibility you can't easily find in more expensive services.I've recently refered to them a friend who runs a mission-critical global operation, and I would recommend them to others as well, not just because of the price.
|
|
bruce_timbers | Jul 23, 2008
Overall User Rating:
The Good:
InexpensiveHelpful customer supportSimple and fast set upLarge variety of numbers to choose fromandnbsp; The Bad:
None Would Recommend to a friend.
Phone.com is great! Having never dealt with VoIP service prior to Phone.com, I was extremely pleased with the ease and simplicity of configuring my small business phone line. I'm an old timer--I usually have to ask my son for help, but not this time! And the pricing is great too (but go with the annual plan because there's a discount). I was a bit perplexed at where to begin, but after reading their Userguide, I managed to find my way around the control panel. Their customer support is always there to pick up (they are based in the US and they speak English). I spoke with a representative for about 10 minutes one day and he guided me through the Queue process then we chatted about baseball for the remaining time. Can't beat that!I was able to get an 877 number plus a local number to receive faxes (they get emailed to me) for my business. I made my own recordings and everything is working like a charm! I am so pleased that I have recommended them to many other small business owners.
|
|
dallasad | Jul 09, 2008
Overall User Rating:
The Good:
Install, Call Quality, Customer Support, Control Panel, feature set The Bad:
None Would Recommend to a friend.
Phone.com EXCELLENT After paying $80.00 monthly for a Verizon landline I decided to dump it and go with VOIP. Ran accross Phone.com while browsing and decided to give it a shot after chatting online with their CSR (Juan). Ordered on Monday, received ATA via FedEx ground on Wednesday. ATA Install was purely Plug andamp; Play and done in minutes. Call quality is excellent and very close to my landline (a very pleasant surprise), both on long distance and local calls. I have the 200 minute plan at $10.00 a month. I have Verizon DSL at the slower 768/128 speed. Great set of features and a very useful web based control planel. I selected a new phone number from them rather than porting my home number which I plan on doing later after I officially desconnect my Verizon landline. Great communication from Phone.com prior to me receiving the ATA such as user id, password, instructions, etc. Very impressed with the entire process and would certainly recommend Phone.com to anyone.
|
|
nonimoos | Jul 07, 2008
Overall User Rating:
The Good:
Low cost, Reliable, Great customer support. The Bad:
None Would Recommend to a friend.
Best Home Phone I have ever had I have been using almost any home phone system that one can imagine.I had used Cable vision, just to discover that international calling is disabled unless you pay extra or pay upfront.I had used Vonage, just to discover charges that were not mine, and had to spend hours fixing that. It also took me about an hour to get out of that service.I had used land lines from ATT, to find out that call forwarding takes a day to activate, and $20 activation fees. Not to mention a hefty bill every month.I had used Verizon and I am not repeating that mistake.I recently discovered Phone.com Home Phone service, the nicest customer support I have ever seen (24*7), the best prices I could find on the unlimited plan (better than Vonage), and probably the best international calling rates I have seen (to the countries I usually use and checked).On top of that you get all the features you can dream of included, just to name a few, 411, 911 emergency (I already tried this once), and anything you can think of in a home phone system.The Linksys ATA (I learned that this is how they call the device that connects between the phone jack and the Internet cable modem) I got was plug and play, it took me 5 minutes to install and I am happy since then.If you are thinking of changing or saving money on your phone bill during those hard times in the economy, this is as good as it gets. This is how a phone company that wants loyal customers should behave.Definitely a home run for me.Noni
|
|
quality123 | Jul 01, 2008
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Never failed me! others did Never failed me! others did
Yah, a company with support and service.
|