User Ratings
Login to write a review62 Users Reviewed RingCentral on www.voipreview.org
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sterpstra | May 17, 2012
Overall User Rating:
 The Good:
Well if there's one thing I'll give Ring Central, it's the ease at which they will accept your money and charge your card. The Bad:
Customer Service... That's an Oxy-moron at Ring Central. Would Not Recommend to a friend.
Steer Clear of Ring Central The company is a joke. Customer Service rates right up there with, well, getting your teeth pulled. I bought my own Cisco 303 phones from another vendor since the Ring Central phones of the same model were overpriced. The phones themselves were easy to setup but then I found a 20 second dial in time on one extension. After 3.5 hours on the phone and 3 phone calls later, the issue was supposedly transferred to Level 3 engineering which appears to be an endless black hole of nothingness.. Once I called back to get a status update, I was told it was "being worked on." This was after a promise from the Customer Service Rep that he would call me back to make sure it was fixed the next day (he did not).The second issue was trying to record a new greeting. I paid someone to record the greeting, went through all the steps, saved the message on 3 separate prompts and low and behold, the message did not save. Tried another message, same thing. Tried 2 more times, same thing. After another 2 hours on the phone, still no help. I asked to have someone from level 2 call me back, was told "no can do" just call us when you are available to resolve. So bottom line, if you have money to burn, a week free and low blood pressure to use, go ahead and sign up for Ring Central. Me... I'm finding a vendor that actually has CUSTOMER SERVICE.
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dstill | May 10, 2012
Overall User Rating:
The Good:
Price, customizability, ease of use - it has a number of alluring features. BUT.... The Bad:
Lack of support, long wait times, and not enough information about issues. If you feel like waiting on hold for hours ... this is the company for you! Would Not Recommend to a friend.
RingCentral: Sacrificing Service for Dollars Their customer service SUCKS - I am currently on hold and have been trying to get though for the last hour. This is not the first time I have experienced this and I'm sure it will not be the last. The system is not working - and we can't return clients phone calls...I am currently losing business...$$$$...going down the drain! So I am asking myself why not spend the extra money and get something reliable with customer support to back it up. I hate to say it but they have changed as a company - and have started sacrificing service for dollars. It's a real shame because I have recommended them to people in the past and now can no longer do so in good conscience. (Their service and promotions that 'lock you in' parallel the worst of the cell phone providers - Buyer be warned!!!)
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brandy | Apr 26, 2012
Overall User Rating:
The Good:
none The Bad:
terrible customer service, lousy web interface/sign up Would Not Recommend to a friend.
RingCentral: What a nightmare I set up my account over the phone. I started at 10:30am and by 3pm after multiple calls was still not able to log in to the website. About the 4th or 5th time I called customer service and the guy on the phone couldn't find my acct. Finally after spending a bunch of time with him (is he new?) he looked it up by my email address. However, the acct was listed in my name, not our company name, which was spelled incorrectly on the documents they wanted me to sign (even though my name and company name are on the numerous emails I sent). I called customer service one last time and tried to cancel. I was told I had to speak to my acct rep to cancel. I was put thru to his voice mail. I told him to cancel our acct. I followed up with an email telling him to cancel the acct and giving him all the reasons. I got a reply from him - he wanted to talk to me. I replied back to cancel the acct. I got 2 emails the following weeks and replied back to cancel our acct. When I got the credit card statement there was no refund of the charge. emailed my acct rep again and he replied saying my acct was not canceled and to call customer service to cancel the acct. I called after being on hold for 5mins and they told me they can't cancel my acct - only an acct rep can do that. I was only hold again and finally got a different rep who didn't want to cancel my acct, and wanted to hear about why I was canceling, is there anything we can do, etc. etc. Finally she canceled it. What a nightmare!
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redhotz1977 | Mar 22, 2012
Overall User Rating:
The Good:
Very cheap. The Bad:
You get what you pay for. I highly encourage all prospective users to check out YELP.com for truthful comments. Would Recommend to a friend.
RingCentral: You get what you pay for Phone service was acceptable over the 9 months as a RingCentral client. We did occasionally experience issues that came and went without explanation however it was not serious enough to consider making a change. Lately the fax service quit working completely and repeated calls to RingCentral's customer service department were met with annoyingly long hold times and ultimately a nonsensical circular answer in each attempt to get the problem fixed. None of the customer service agents would transfer me to a manager, and all refused to provide anything other than their first names.I highly recommend using another service provider as we are in the process of closing our account.
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IHCS-Woodford | Mar 04, 2012
Overall User Rating:
The Good:
Cost, can retrieve messages from the phone and computer. Also fast service via mobile phone and email. The Bad:
Weekend evenng calls to customer servce takes longer. Would Recommend to a friend.
RingCentral: Clients Are Delighted As a director of a nonprofit business that is fast paced and requires me to be in the community, Ring Central has proven to be the best office companion. My calls are answered online and by calling in from my mobile phone. I am happy with Ring Central customer service and my clients are delighted with the method of sending messages to me without delay. In addition, I am pleased to receive positive and speedy support when needed from Ring Central staff. In comparison to traditional methods of relaying messages, Ring Central is the most economical and quaility method of service.
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krystaldealano | Mar 02, 2012
Overall User Rating:
The Good:
Knowledgable staff; easy of use. The Bad:
Little confusing for first-time users Would Recommend to a friend.
RingCentral: Options Are Limitless I highly recomment RingCentral. The options are limitless with the way you can set up your answering preferences, etc.No matter if you are a smallorlarge business, the setupprovides the ability to handle calls very professionall. The RingCentral staff will take the time to walk you through any issues you may have so you understand to make changes on your own going forward. If you have an unexpected interruption in your computer network, you will loose the ability to use any desktop phones. However, you can still use the RingCentral app on your smartphone to carry on business calls as usual. I love the ability to be out of the office but continue to send and recieve calls as though I'm sitting at my desk.
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JDP ITTech | Feb 21, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
RingCentral: Full Featured System Yet Easy to Use and Support Ive been using different RingCentral services for about 2 years now. Ive personally set up about 30 phones (22 Polycoms and 8 Cisco headsets). The setup is straightforward, and the sound quality of the Polycom and Cisco phones is very good, though I personally prefer the Polycom sound quality. I've had a few minor configuration questions and whenever I contacted Ring Central Tech Support, they've assisted me in solving the problem. They are a professional organization.Ive evaluated many different VoIP phone systems, and have personally used six different hosted systems over the past few years. I like RingCentral the best.
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clattin | Feb 14, 2012
Overall User Rating:
The Good:
Easy to set up, flexible options, increases office mobility The Bad:
Would Recommend to a friend.
RingCentral: Invaluable for Networked Offices We've been using Ring Central and Right Fax for a couple of years and have found it invaluable for our networked offices that include commercial spaces and home offices. The few times I have had issues or questions, I was able to speak with a helpful rep immediately and issue/question was resolved. I believe I even used a chat option, which was also convenient.
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egcooper | Feb 13, 2012
Overall User Rating:
The Good:
being able to manage virtual office. Ability to receive fax via email Being able to route calls to the appropriate person no matter where they are located The Bad:
So far I haven't encountered any. Would Recommend to a friend.
RingCentral: A Big Help The phone system has been a big help managing our incoming calls. I work in a small but busy office and receive more than 500 calls a month. A large number of calls can be handled by with automated responses (i.e. what are you office hours?, where are you located?). This system has worked well for handling these calls. The staff is a mobile staff, being able to forward calls to staff memeber's personal phone without giving out the number is GREAT!!! I am still learning the full functionality of system. So far I really like.
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ETA-Refunds | Feb 08, 2012
Overall User Rating:
The Good:
Multiple extensions; many features allow you to customize it; sending/receiving faxes really easy either through the online portal or via your own email; really helpful customer service; excellent price; clear messages; notification options The Bad:
Would Recommend to a friend.
RingCentral: Customize Features Our business uses Ring Central since we don't have a central office, but work from different locations. Ring Central allows us to provide excellent customer service since we can set up the call forwarding to reach us wherever we happen to be. The features are really helpful such as programming different extensions with different notification options, ring options, forwarding rules, etc. We also love that you can send and receive faxes directly to/from the 800# or you can set up a free local fax #.Re: customer service - we had some questions when we were setting up the fax settings and customer service couldn't have been more knowledgeable or courteous. They answered all our questions.Wewould recommend Ring Central to any business!
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Melissa Kelly | Feb 06, 2012
Overall User Rating:
The Good:
-Great online knowledge base for questions -over the phone customer service is excellent -Very easy to understand RingCentral user interface -Employees go above and beyond for their customers -This is a very feature rich VoIP service -I keep finding new features that makes life a work a whole lot easier -iPhone app is pretty convenient to have for business on the go -It's great that voice mails automatically sends an email that you can listen to easily listen to from your computer The Bad:
-You have to use one of their recommended routers for the internet or else the quality declines -They sell Plantronics phones but do not sell headsets. It's a hassle to find compatible headsets because they need adapters and some sites don't make that clear which makes the whole process frustrating. -VoIP in general (not just RingCentral) isn't the most reliable service because any type of internet problem will cause low quality calls with echoing, breaking up, and dropped calls, but it's a small price to pay for convenience and great service Would Recommend to a friend.
RingCentral: Highly Recommend We've been using RingCentral for a little over a year and love them. We only had 1 real issue with them. For a couple weeks we kept having dropped calls and when you're a tech company, it doesn't look so good when we have technical issues during things like sales calls. We troubleshot for a few days not knowing the source and having to deal with the problem. RingCentral blamed our internet company and our internet blamed them. After many phone sessions with RC we found the source, an internet router that wasn't on the recommended list. Even though it turned out to be a simpler problem than we thought, RC covered all their bases and provided great service. I manage the whole business's phone accouts from my administrative company settings and love working with customer service when I need assistance and always get great guidance. I also recently had used the record a call feature for my first time after becoming aware of its existence, and I know all the people on the other side of my call was impressed with the official voice that comes on to know they're being recorded too.After evaluating different VoIP services and then choosing RingCentral and using it for a year, I would highly recommend their VoIP.
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CmdBash | Feb 06, 2012
Overall User Rating:
The Good:
Great staff, ease to use software, multi platform. The Bad:
None so far! Would Recommend to a friend.
RingCentral: Great Tools to Work With RingCentral has made growing my small business easy and diverse.They not only give me a great amount of tools to work with but they also have friendly hard working staff that helped me troubleshoot my setup issues be helping me determine what specific errors I have made.There sales staff actually was intrested in us and not their pockets, clients before money will make more money obviously.We will continue to use RIngCentral as they have provided us with a great service with an expceptional price.
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8008982906 | Feb 06, 2012
Overall User Rating:
The Good:
Flexibility to forward calls with the click of your mouse. Better customer service than some competitors whom we also tried. Free fax service and free outbound long distance. The Bad:
Some faxes weren't received. Would Recommend to a friend.
RingCentral: Quick Support Our company has been with RingCentral for years, there have been very few occasions when the phone system is down - when it's been a network-wide problem they have worked to fix it quickly; if it's just on our system they help us to work the problem out quickly.Right away when we signed up we were saving lots of money from our previous traditional land-line phone system. We also saved some money instantly by dropping the other electronic Fax companies we had been using to get faxes. RingCentral Fax system isn't perfect, but I remember before signing up with them I had 2 different eFax companies because neither one was reliable enough to go with them individually.Our first IP phone system was through a competitor for about a month, until we got the first bill! They were charging us for minutes we didn't use, and exorbitant prices on faxes that weren't even coming through! It was all based on how many minutes it was taking the fax to come through, not even on how many pages. We couldn't get rid of them fast enough. We haven't tried all the companies out there, but we are very happy with our RingCentral services.Sincerely,Jayhawk Auto Transport Inc
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consultnicole44 | Feb 06, 2012
Overall User Rating:
The Good:
Very Easy to use The Bad:
Faxing out is confusing Would Recommend to a friend.
VERY USEFUL SERVICE I've been using this service since June 2011, we've been very happy with the service. Customer service is always very helpful, and most questions can be answered online. Receiving faxes is VERY easy; they are just e-mailed to you. Ive had some trouble with faxing out, but most people can receive e-mail scan so its never been an issue. I would defiantly recommend this service to a friend. I also love the Android Ap!
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Danielleefuller | Feb 06, 2012
Overall User Rating:
The Good:
Price, Set-up Time, Features The Bad:
Customer Service is Overseas, The Support Manuals are not the more user friendly Would Recommend to a friend.
RingCentral: Fortune 500 atmosphere for pennies! I have been using this service for a couple months now! I am very pleased with the price, set-up time, and deep features that this service has to offer. There were a few challenges to get over when we were setting up the system, but the customer service reps were very friendly and helpful. The Customer Service is overseas, so please be aware of that. They were still very nice and easy to work with; you just had to politely ask them to repeat themselves several timesAll in all, I couldnt go wrong as a small business with this phone system. I can now project a Fortune 500 atmosphere on our phone system for pennies!-Dan
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swipenow | Feb 05, 2012
Overall User Rating:
The Good:
Ring Central has a tremendous amount of features that are very easy to use. The Bad:
There are times when I am using the mobile product and get dropped call now and then. Its hard to say if its just my network or the something else. Would Recommend to a friend.
RingCentral: Tremendous amount of features Having a service like Ring Central allows your company to appear larger then it actually is. Also the customer service is quick to answer your calls and is very helpful.I am very happy with my choice in going with them.
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cswalker001 | Feb 04, 2012
Overall User Rating:
The Good:
Easy set up. Great customer support. The Bad:
My credit card machine does not work with system. I had to upgrade to an internet credit card machine to resolve issue. Would Recommend to a friend.
RingCentral: Perfect System for My Business I was prviously limited by a single phone line for my store. By switching to Ring Central, it is like I have multiple lines since Ring Central hands off the calls to our cell phones. This allows multiple calls coming in with no busy signal. All calls get answered promptly with a high level of professionalism. Great for my small business. Calls now go direct to a tech for better productivity. Automatic change of messages with store hours is great. BBeing cloud based, I have the same level of telephone service even if the store looses power or internet. Ring Central is the perfect system for my business.
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BetterSunshine.com | Feb 03, 2012
Overall User Rating:
The Good:
Convenient and Cost-Effective, Portable and Professional The Bad:
Zip Would Recommend to a friend.
RingCentral Voip I'm using RingCentral thanks to a recommendation by somebody I trust. Although I'm not tech-savvy, RingCentral is simple and easy for me to use. It is feature-rich with many options. As a small business owner/operator, with a small budget, the affordability of RingCentral enables me to project a professional image to my nationwide customers and improve their experience when calling our Customer Service Reps at The BetterSunshine Online Health andamp; Wellness Store to order Natures Sunshine Products. While I don't normally write reviews, I've been so impressed with RingCentral that I wanted to share my experience with the hope that other business owners may benefit from the products and services of RingCentral.
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keme | Feb 03, 2012
Overall User Rating:
The Good:
Allows you to be accessible from anywhere. Good pricing. Great message notification. The Bad:
Occasionally has rather unusual problems. Support call center is not in the US. Would Recommend to a friend.
RingCentral: Great Options I became a RingCentral customer in 2008, and have no current desire to change. While I have occasional problems (caller complaints about not being loud enough, fax messages not sending, phone not ringing), these do not occur often and are usually fixed immediately upon being reported.RingCentral offers great options at a very reasonable price. I love the flexibility of the service, the ability to send my business calls to any number at any time, the ability to access call records at any time, and especially the ability to record phone calls.
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relllimmjk | Feb 02, 2012
Overall User Rating:
The Good:
Price for quantity of faxes is good, being able to email the fax encrypted is a great feature. The Bad:
Wish it would save faxes for longer than a month and sometimes our faxes stay in the out box for up to 30 minutes before it sends it. Would Recommend to a friend.
Good Fax Service We use this service as a fax only so we cannot comment on the phone feature. This is a very affordable fax service compare to others and I would recommend it to others.
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STR82U | Feb 02, 2012
Overall User Rating:
The Good:
Portable, convienient, fair price, flexible software, easy to use The Bad:
No Cons Would Recommend to a friend.
RingCentral: Professional Appearance We've used Ring Central for over a year to present a professional appearance on our website, to other businesses and over the phone using a toll-free vanity number and the online account settings. Incoming and outgoing calls are always clear without dropouts or interruptions and we're never out of our visitors reach; between the software and online settings, calls will go wherever we are. The "Call Controller is a favorite because we're tech-heads and it runs on the computer while we work, when a call comes in we can be where the caller needs us, in front of a computer. It also acts as a dialer, answering machine, recorder and many other functions including a mobile version that works on our smart phones. Overall the service has been a wonderful experience, we recommend RingCentral to any business, especially small businesses that need low cost and effective services that can be trusted and relied upon without become a drain on resources or requiring a degree to understand and use - we've never had a problem with RingCentral service or support and will happily remain customers into the future.
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Nataliechill | Feb 02, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
RingCentral is very customer oriented RingCentral is very customer oriented. They will always make you are satisfied. If you are a business owner, affected by the economy, RingCentral will work with you. RingCentral offers unbeatable services for affordable prices.
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ejzohn | Feb 01, 2012
Overall User Rating:
The Good:
Virtual PBX and extensions, Auto-attendant, voicemail flexibility, quality of phone, email of voicemails, sound quality. The Bad:
Not cheap, but not prohibitively expensive either. Would Recommend to a friend.
RingCentral: Happy With This Choice I like the RingCentral service a lot. I compared many before settling on their service. The virtual PBX and auto-attendant is slick. Even though I only have one extension, I have multiple voicemail boxes and it looks, to the world, like I have more than one extension. The sound quality is very good and the IP phone I purchased from them is very high quality. Setup is complicated, but they lead you through it, and it is very flexible. I am happy with this choice.
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Bradley Group Realtors | Feb 01, 2012
Overall User Rating:
The Good:
Mobile App, Support, Desktop App The Bad:
Would Recommend to a friend.
RingCentral Won Hands Down Using RingCentral has truly opened up our business model. As both a Real Estate Brokerage and as a Short Sale Negotiating company we love it. In one business we have the Polycom IP phones and the lines are crystal clear. In our alternate business we have no desk phones and have connected everyones cell phone via the RingCentral Extension Manager. The ability to ring to a desk, forward to a cell, then a home number or even more while always centralizing where the voicemail might be left is exceptional. We will never go back after working with RingCentral and this system. Also the mobile phone application as well as the desktop software options are amazing features to be considered when comparing options. RingCentral won hands down.
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solonina | Feb 01, 2012
Overall User Rating:
The Good:
Easy all-in-one solution for mobile phone systems. I like the The Bad:
Insufficient reporting capabilities. Would Recommend to a friend.
RingCentral: Intuitive and Easy I have been using RC for a couple of months now and I find it very intuitive and easy to use. Initially I signed up to transfer my toll free number over from ATandamp;T and to get a virtual fax number, that I previously used J2 fax for. The new service costs me one third of what I used to pay for the two features combined! That's a great deal. I also like the pro-active customer support. I found it helpful when RC folks reached out to me as a new client and offered help with the setup or learning new features.My only reservation is the limited reporting available to me. I have multiple lines attached to different divisions within the company and would like to be able to track the number of calls on each line, where they are coming from and their duration from my RC account. So far I have not found that information available anywhere inside the portal.All in all, I think this a great resource for a small business and, potentiall, for a larger company also. I recommend RC to all my clients.
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phong_suong | Feb 01, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
RingCentral: Very Convenient our office have 6 to 7 lines. All are function well. There are may good features. Good customer service. Very short in waiting line. Efficent with remote control function to show people step by step. Has voip feature to call from computer, can be connect to quickbooks contact list, very convinence.
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prolink | Feb 01, 2012
Overall User Rating:
The Good:
This is a pretty easy to use system, flexible and for the money, a HUGE savings over a traditional PBX system. Even someone who is not technically minded can set this system up with the help of Ring Central's technical support in just a few minutes. The Bad:
If you are not technically minded you may need help setting up the system the first time. The system can go down and you do not have phone or fax until it is corrected. Would Recommend to a friend.
RingCentral: Huge savings over traditional PBX We moved from a standard one number land line to a toll free inbound phone and fax system with 4 separate lines for less than the national carrier was charging us by a mile! The system is easy to manage, but if an issue has you confounded, a quick call to tech support has you up and going in no time flat! The e-fax system works well, but does need to be loosely monitored for failed faxes, but we have no major complaints. I know I haven't fully implemented all that Ring Central can do at this point, but I know when I have time to plug in the additional features we will be just as happy with them as the features we currently use. We would definately recommend Ring Central for any small to medium sized business.
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Whatapane | Feb 01, 2012
Overall User Rating:
The Good:
100 % reliable and never any down time. Message notifications are delivered fast and efficiently. The Bad:
Software takes a little extra time to understand. Would Recommend to a friend.
RingCentral: Recommended for Auto Exchange We have been using Ring Central for over two years now and have found their service to be second to none.We use our toll free number to distribute calls to various extensions, which are then forwarded to our cell phones if we are out of the office. Very Useful!Any issues we have had with learning how to program our account have been swiftly answered by their professional staff.Would highly recommend this company to anyone that was looking for an automated exchange.
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tlaskowski | Feb 01, 2012
Overall User Rating:
The Good:
Amazing features, set it up and forget it The Bad:
Would Recommend to a friend.
RingCentral: Set it up and forget it I have been using Ring Central for a number of years. I have recommended them at least five times to friends and colleagueswho have all had the same good results. Set it up and forget it and it just works and works. It's got great features and very reliable.
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Secinaro | Feb 01, 2012
Overall User Rating:
The Good:
Tech support is always there to help...and they know what they are doing.... The Bad:
No cons...I am very happy with RingCentral Would Recommend to a friend.
Happy that I found RingCentral I have been using RingCentral for the past few months and I am very happy with the service. When I first got the service I called tech support a few times and they were very nice and I am very happy with them. I enjoy the fact that I get my voice messages and my faxes e-mail to me. I am a happy that I found RingCentral!
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lesliefam | Feb 01, 2012
Overall User Rating:
The Good:
You get a professional phone system without the hassle of expensive equipment. Very good customer service. The Bad:
Initial setup can be a bit confusing and cumbersome. Not all features work with some phones. Would Recommend to a friend.
RingCentral: More Than Meets Our Needs We have now had RingCentral for over 2 years and have been very pleased with the service overall. We aren't a large organization, but have appreciated the number of features and flexibility that are available to us through this service. We have found that it does take some time to understand how everything works. I would classify the user interface as being more "PC-like" than "Mac-like". Unless you have a dedicated IT person, expect a learning curve for the first few weeks. I have always had a good experience with Customer Service. I've never had to wait long to speak to someone and they have been knowledgable and courteous. As one review said, expect to spend some time on the phone if you are troubleshooting a problem. We've never experienced an outage or were otherwise unable to use our phone system. RingCentral is not perfect, but they have more than adequately met our needs.
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jacger | Feb 01, 2012
Overall User Rating:
The Good:
A great system. It is easy to use, and effortless. The Bad:
None Would Recommend to a friend.
RingCentral: Great System An affordable cloud based system that is very easy to use and effective. It is far less money than a traditional system and much more flexible. Customer service is great. I have called a few times and the information I received was very prompt and accurate.
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ashley4857 | Feb 01, 2012
Overall User Rating:
The Good:
Call quality, customer service, the RingCentral app, multiple numbers ring to the same device, the call controller feature, voicemails and faxes are emailed with attachments that be saved to client file, ease of setup, no contracts, price The Bad:
Occasional minor outages, but otherwise very pleased with service Would Recommend to a friend.
Enjoyed RingCentral's Features I am an attorney and have enjoyed RingCentral's features for my business. My office phone can be easily forwarded to my cell phone for when I am away from my desk, my faxes and voicemails are delivered via email with attachments that I can save to the client's file on my server. I LOVE the RingCentral app on my cell phone. I have never had an issue with call quality nor customer service.
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PaulD2012 | Jan 27, 2012
Overall User Rating:
The Good:
Virtual toll free number, forward to multiple phones, multiple extensions, caller ID can display callers number or toll free number, custom audio greetings The Bad:
More than 3 weeks to port an existing toll free number. Would Recommend to a friend.
Virtual Toll Free Number Ring Central offers virtual toll free free and local number hosting. Calls can be forward to multiple numbers at the same time or in sequence, multiple extensions with specific access to each one, custom audio greetings and more. Virtual faxes can be uploaded as documents and then sent to designated fax numbers and received as digital attachments. Would you like to get RingCentral?
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sherrie | Jan 25, 2012
Overall User Rating:
The Good:
My calls come through and the quality is good. The Bad:
I get calls that no one is on the other end. That happens quite often. Would Recommend to a friend.
RingCentral: User Friendly I really like ring central. It's very user friendly and the customer service is outstanding. I wish it were a little less, as there are other competitive companies that cost a little less.
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johnnygolfs | Jan 25, 2012
Overall User Rating:
The Good:
The need for no equipment is ideal and compelling for us. The Bad:
No cons I can think of. Would Recommend to a friend.
RingCentral: Recommending to Friends RingCentral is a great solution for my company. We are "virtually" headquartered with no central office. Getting the virtual fax and voice mails delivered to our e-mail is perfect. The flexibility I get in making changes is exactly what I need. In addition, I have always received helpful and accessible technical support when I needed to make changes. I am recommending this solution to friends and associates.
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LasVegasSaber | Jan 24, 2012
Overall User Rating:
The Good:
Calls can be sent to any phone you want to follow you. Can have two separate locations with same phone number ringing simultaneously. The Bad:
Very occasionally you'll get a bad connection. Would Recommend to a friend.
RingCentral: Really Happy I am really happy with the service from Ring Central. We had a unique situation of running a real estate office out of two separate locations and needed to have our business line ring at both locations. This is not possible with traditional business phone service. Ring Central was able to accomadate our needs and get us all set up. Their customer service people were great and helped me a lot getting everything set up. We originally ordered desk phones but were limited by being tethered to the desk to use the phone and returned them during the trial period for their adaptor system that works with cordless phones. We've been very happy with the call quality and haven't had any real problems with the service. The cost is comparable to what we were paying for a business line through Cox Communications only we get unlimited long distance in the US and Canada with Ring Central's service and paid extra for long distance with Cox.
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VoIPCloudReview | Jan 24, 2012
Overall User Rating:
The Good:
Best feature set Includes faxes Voicemail to Email Fax To Email Extensions Auto Attendant Phone Schedule Ring Me from Website or Email signature The Bad:
No Text Messaging No Text to Speech Greetings Would Recommend to a friend.
RingCentral Best Feature Set We have been with RingCentral since 2008 back when the company was just a one man shop. The owner loved RingCentral back then as he had a toll-free number with auto attendant giving his company a bigger image. He was also able to turn off the business phone at a certain time through schedules ensuring that he did not receive business calls after business hours. The icing on the cake was that he no longer had to give out his personal phone numbers, well just to RingCentral.As the company grew so did the ways in which RingCentral was used. Each remote worker has their own extension which can be monitored for usage to reimburse expenses. Also workers can set their own schedule allowing them to determine when they are available and each location has their own RingCentral phone number with its own schedule. Faxes are included which is great on the few occasions each month when a fax needs to be sent or received, and everyones voicemail goes to their own email. No need for a voicemail email address that then needs to be distributed to each person.The only two features missing are text messaging and text to speech greetings. The text to speech greetings would be great as the available greetings are limited and need to be recorded, something people are reluctant to do.Other than that the service is great and we plan on being with RingCentral for several more years.
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sfinsurance | Jan 24, 2012
Overall User Rating:
The Good:
- Great number of features - Professional, easy to work with customer service and support - Easy to sign up - Easy to understand billing - Trial allows you to play with the settings as you want, without risking any money. - Port in your existing number - Cheap or free 8** number The Bad:
None found so far Would Recommend to a friend.
RingCentral - 5 stars from a happy customer A few years ago we have spent around $1,000 for the in-house PBX by TalkSwitch.It was a great system at that time, but once we discovered RingCentral (RC) our life changed for the better. The scallable system hasso many "bells and wistles" this review may take forever to write, so I will name just a few:- Flexible call routing based on rules: caller ID routing, incoming line routing, busy/available, hours of operations, department, extention, ring all, etc.- Electronic fax included with any plan: fax to email, fax from email. Fine quality and very reliable service.- Custom music/message on hold for each department. Use what RC offers or upload your own.- Calls can be handled with VOIP provided by RC or transfered to any landline or cell phone. You can travel and still make an impression that you are in your office.- Call queFirst, we have signed up for the electronic fax service and had it for a year. There was not a single glitch or problem during that time, so we decided to look closely at other things RC offers and end up with a Mobile plan.I called the support for help with setting up the departments and they were able to resolve my issues within a few minutes, being polite and professional. 5 stars for support, RingCentral!
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Secinaro | Jan 24, 2012
Overall User Rating:
The Good:
Your faxes and messages are e-mailed to you The Bad:
I have not found any cons with RingCentral. Would Recommend to a friend.
RingCentral: Love the Service I signed up with RingCentral a few months ago and I love the service and the customer service they have always helped me asap and resolved any issue I was having before I learned how the system worked. I did have another provider for years before I found RingCentral. I am so happy I found RingCentral they make it so easy for me to run my business.
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bknack@siliconsurfers.com | Jan 24, 2012
Overall User Rating:
The Good:
Down time comparable to other VOIP provides I've used (VONAGE in Canada). In short, it is almost never down. Call management system is online and it's easy to review calls, I get voicemail in my email etc. Very customizable call handling rules. Since switching, I've never felt the need to look around for a better provider. I was able to add a second line with all the great calling features and call handling features for less than I was paying to have just a line and a few features. The Bad:
Old fashioned POTS (Bell landline) was more reliable -- honestly phone NEVER went down. Setting up complex answering rules took a good bit of thinking and a bit of trial and error. Not too surprising since I actually handle individual callers differently and shuttle calls from extension to extension and number to number. Let's face it, if I could list any real cons, I would have switched to a different provider long ago. Would Recommend to a friend.
RingCentral: Professional and Courteous I have been a customer since March of 2010.I started with RingCentral because of the flat cost for an toll-free number. I'm from Ontario and my only other option involved getting an 800 number from Bell and then praying that no one would call since I would be billed per minute. Of course, I WANTED people to call, but I was afraid of what the bill would be. Oh, and in addition to the cost to use the service, I paid a fee each month just to have the service.Ring Central offered me the prospect of having the service for a flat fee that was about the same as I was paying Bell without also having to pay a usage fee.In addition to this, I spoke with Ring Central reps who were willing to go thru contortions to allow me to use the US service (Ring Central was not in Canada yet) even though I was Canadian.Over the time I've been with Ring Central I've grown very fond of the online system that allows me to track calls etc and modify my answering rules on a whim. I've even added a second line and been able to silence the phone after 9pm!Have there been hiccups along the way? Sure. In each case Ring Central was professional and courteous. If I sound like quite the fanboy it's because although I know there have been issues (very few), I don't remember specifics, but I DO remember being happy with the outcomes.Before Ring Central, I'd been with Bell, Rogers (land line) (local to Canada), and Vonage (VOIP) in Canada and finally Bell for 800 service.
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OfficeGal | Jan 19, 2012
Overall User Rating:
The Good:
There are a lot of great features as far as controlling what callers can see and customizing Voicemails. Customer service people have always been very nice to me. The Bad:
Interface is complicated and not streamlined enough for my taste. Speaking to someone in Customer Service possible but takes much time out of the day to try and trouble shoot. Feel like I am paying thousands of dollars for something and getting very little for that money. Would Not Recommend to a friend.
RingCentral: Getting Very Little We have ten digital lines and not one of them works regularly. So sad about that. We have spent thousands of dollars on this service and still don't have phone lines that I can send and receive phone calls over. The Customer Service assistance is kind but takes so much time out of my day and I have to call them on my cell phone because they can't hear me using our Ring Central phone lines. Something a bit ironic about that. Been struggling for at least six months with this system and because we don't receive or need to make a lot of calls and we all have cell phones we have been living with the troublesome situation but I think for us we just have to cancel this service and say enough is enough. Spending $200+ per month on a broken phone system is ludicrous.With that said, it is possible it might work for you. All the other reviews are good. It could be in some ways that we don't have a great internet service and have alot of things going on that may require too much bandwidth. I honestly don't know. But if this were the case, I feel like Ring Central should tell us "This is just not going to work with your system". Or if it really should work but we haven't been able to make it work for the life of us and I have had so many, many telephone calls with Ring Central Customer Service, then I think someone should come here in person to look at things and fix them once and for all, if it is even possible.So sad/mad about this all.
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Toodles12 | Jan 17, 2012
Overall User Rating:
The Good:
Great Price, Features and Easy Setup. The Bad:
Customer Service and Network Outages Would Not Recommend to a friend.
RingCentral: Bad Outweighs Good RingCentral's devices and configuringare easy to set up, whether you have 1 phone or 50 phones. Initially, when reseraching VOIP providers for our business RingCentral was hands down the best in the industry for Service, Features, Customer Service, Price etc. But once we becamea customer,issues started to arise from the moment we started implementing the new phone system.After being a customer for 12 months now, RingCentral has had2 network outages=no phones, no faxes, no business for our company. Customer Service is almost non-existent once you have become a customer. Long hold times, leave messages no one calls back. Account Manager(s) do not respond to email/phone callsunless you threaten to cancel service. Think this company is growingfaster than they know what to do with themselves.Long story short, the bad outweighs the good unfortunately.
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tstutz | Jan 14, 2012
Overall User Rating:
The Good:
Very reliable, great quality and features The Bad:
Would Recommend to a friend.
RingCentral: Very Reliable RingCentral has allowed us to trim our phone bill by over 60% compared to what we were paying before with plain old telephone service. We've had only one issue with the service, but the one time we did have an issue, RingCentral's customer service was very quick to fix the problem and we had almost no downtime. We have a huge amount of great features as well which is a definite upgrade over our old system. RingCentral is great all around. Highly recommended.
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mjmjmm | Jan 14, 2012
Overall User Rating:
The Good:
Full featured at an affordable price. The Bad:
Customer support is extremely lacking. Would Not Recommend to a friend.
RingCentral: Customer Support Lacking My nightmare with RingCentral revolved around the horrible customer support (both administrative and technical). It was so bad that I eventually decided that I could no longer invest my time with trying to get problems resolved that I canceled the account and moved on to a different vendor.
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Jill Mason | Jan 10, 2012
Overall User Rating:
The Good:
features, customer service The Bad:
Would Recommend to a friend.
More Than Happy with RingCentral We switched to RingCentral almost 3 months ago and have been more than happy with the service they have provided us. In terms of call quality and reliability, they have not skipped a beat compared to when we had traditional phone service, and RingCentral has proven much more reliable than any other VoIP provider we have tried (and believe me, we tried many). The RingCentral phone system has a huge selection of features, probably more than you will ever need, but they keep it surprisingly easy to use. If you're a business looking for a solid and reliable business phone provider, look no further.
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MikeH | Jan 03, 2012
Overall User Rating:
The Good:
Good price and Features The Bad:
Reliability and Customer service Issues Would Not Recommend to a friend.
RingCentral: Reliability Issues I have been using Ring Central for 6 Months and have spent over 100 man hours customizing it and trying to make it function properly.... I am throwing in the towel I am looking for a new Service provider. I get the system working for a week come back and wham something else is going on with the system. Cant call out today, not receiving calls tommorow. Then wait on hold for 15-20 min to get to customer service and then be on the phone for 1 hr + with customer service monkeying around with the system it just seems like a joke. I will keep VOIP however just going to find a comapny that can be more reliable. Ring Central thanks for showing me what to look for in a phone provider.
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jimm1909 | Nov 24, 2011
Overall User Rating:
The Good:
Features, price, customer service, call quality The Bad:
N/A Would Recommend to a friend.
RingCentral I run a small business and we've spent the last 2 years cycling through different phone systems. We ran into countless problems including voice quality, terrible customer service, and a shortage of features. That all changed when we decided to give RingCentral a try. I had heard a lot about them in the news, so I decided to give them a shot. Finally my business's phone system is not a cause of worry anymore, and I can focus on more important aspects of my business. I would recommend RingCentral to anyone.Thanks,-Jim
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andrena | Aug 11, 2011
Overall User Rating:
The Good:
The Bad:
dont travel with this system Would Not Recommend to a friend.
RingCentral: Useless for Travel RingCentral is useless if you travel between several offices. I have had several problems in the past. Yesterday evening things came to a head. My fax that I sent at 11PM arrived the next day at 9:40AM. And my other one that I sent before noon today arrived at 6:30PM. If I did not send it by email, I would have lost the deal.After speaking with technical support, they suggested that I go in RingCentrals system and change the ports (when needed). I do not have the time to play miss technician! I need a system that works consistently.
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missk | Jul 23, 2011
Overall User Rating:
The Good:
Excellent Set up, Tons of features included (I couldn't ask for more). Perfect for my business! The Bad:
None that I have thought of yet. Would Recommend to a friend.
Keep up the good work, Ring Central I'm aOutside Sales Agent who works on the phone full time! I havea Virtual office setup from my Companywhich is just super and up until recently, I've been using my land line in my home office and then have it forward to my cell if/ when I stepaway. I already had thought about how I really needed to upgrade to a professional phone service / set up, and with some of the recent changes in the campaigns I've been working - it was just time. In the past I've tried other ways of doing this, but in the end I needed a service where I could make both outgoing calls and receive incoming calls from the same phone line.(With the other Virtual office services, it's really incoming calls only - and then when you dial out, you're dialing from your land line phone service or from your cell with THAT Caller ID. I don't like this because then everybody gets my personal numbers. And it's not professional, because people think I'm not in my office). And the other feature I needed was unlimited calling. I wanted a service that would offer this at a reasonable price too. I remembered RC because the last Company I worked for had it. But then they were a huge office, and I didn't thinkRC wouldhave something with all these features and benefits for a single user, but I was wrong! So, now I've been with them for just under 30 daysand I couldn't be happier! And honestly, even if I went back to working in the office and had an inside line - no way would I be willing to give up my RC service! It has been a God sent and perfect for my business needs! Being I need to grow and brand my business, having a "corporate, toll free number and phone system" is a must and now I can. RC also allows you to take your numbers with you if you do decide to change phone services later. And you can do this at no charge and there are no stipulations. These are MY company phone numbers now and I'm going to keep them. As far as the plan itself - this phone set up gives a polished, established business presentation and I just love it! I use the Call Controller on my desktop when I'm in the office and I have the RC App on my phone for when I'm out. The App features are just awesome - I could literally be on the Moon and be fully operational in my office and callers get a consistent message ofmy presence in office (available to them). The other feature I love about the phone App is thatI can separate personal calls from business call too this way (again-in both incoming and outgoing calls). Just brilliant! They alsoGrandfathered me into the unlimited toll free calling plan, so for one price Ican work on thephoneall month long and never have to worry about my bill goingup!! How nice is that? Especially for a "small business" professional like myself.I could also expand as much as I wanted or just be a one man operation and thisis just a perfect fit! I'm SOLD and highly recommend looking into it! Keep up the good work, Ring Central.
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japetz | May 31, 2011
Overall User Rating:
The Good:
many many features The Bad:
Too complicated for smaller office and unreliable Would Not Recommend to a friend.
RingCentral: Too complicated for my office manager Too complicated for my office manager. I've spend FAR FAR too many hours on the service line with them due to errors and settings that somehow revert back to former settings - resulting in poorly routed calls. Definitely have LOST revenue because of ring central.Wouldn't recommend unless have a LOT of time to manage to it.
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Mo478 | Mar 12, 2011
Overall User Rating:
The Good:
Features Service The Bad:
none yet Would Recommend to a friend.
Ringcentral: savior of our company What a savior for our delivery service company. The features such as auto attendant, voice mail, follow me and more help us compete with the big boys.
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Top Ten Express | Oct 21, 2010
Overall User Rating:
The Good:
Feature rich service, great customer service, excellent value, easy set-up and maintenance The Bad:
2 network outages since April-2010 Would Recommend to a friend.
Overall we are very happy - RingCentral Review Overall we are very happy with the service offerings of Ring Central. Their plans are competitive in price and the service offers many custom-selectable bells and whistles that will give your company a polished and professional presentation to your customers. The phone system is easy to configure and has many options like hold music, dial by name directory, call routing, and a "Call Controller" feature allowing you to completely manage all incoming and outgoing calls and all extensions directly from a one or more computers. Call quality is superb and is comparable to using a land-line phone system. It was simple for our company to set up our Ring Central phone system and it is easy for us to make on-demand changes when required. The service is custom tailored to fit your company's needs and system modifications/updates are easily made by us without having prior experience or system training. System start-up costs are minimized for each system extension can be dedicated to a VOIP phone, or forwarded to an existing landline, mobile number, and even to a 3rd party VOIP number. You can mix and match the configuration for each extension and customize the call forwarding for each extension on a case by case basis. The fax service is exceptional and is integrated with standard email. Incoming faxes are received in your emails inbox and sending faxes can be completed quickly by sending an email with attachment, without the need of logging into your Ring Central account.
I read some of the reviews posted by other users and in all honesty, I have never once experienced an issue when I contacted Ring Central customer service or their technical support team. The support team speaks fluent English and have been able to professionally, quickly, and completely resolve the support needs experienced by my company. On the downside, there have been two network outages since we began using Ring Central in April-2010. One of the two outages, effecting all 800 numbers, lasted approximately 40 minutes. We were not given the outage's root cause analysis and these two outages did impact our business. The system has been stable for the past four months and as a precaution, we did put in place an alternate method for our customers to reach us. Another issue which Ring Central has not been able to resolve is the delay experienced with large internet fax transmittals. Multi-page faxes exceeding 5 pages can take as long as 15 minutes to be sent and/or received by our customers. It is my company's understanding that this delay is an inherent trouble when using the internet with IP fax and the delay is caused simply by the large amount of data being transmitted with multi-page fax transmittal. All IP fax transmittal service providers have the same problem and it not a unique problem to just Ring Central.
In summary we are very happy with the service we receive from Ring Central and we would recommend this service to anyone looking for a VOIP and IP Fax service provider. Regarding reliability, it is a stable platform for the majority of time. We do not experience intermittent issues or problems that cannot be duplicated and resolved. Overall, this is an excellent value and with the 30 day free trial, I recommend anyone looking for a VOIP and IP Fax service provider to try Ring Central. Try out the service, fax, and customer support while there is no obligation. You will be glad you did!
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ryandye | Aug 17, 2010
Overall User Rating:
The Good:
Great advertised feature set, reasonable pricing, easy to setup and use The Bad:
Unstable system, features that frequently do not work, terrible foreign tech support Would Not Recommend to a friend.
RingCentral: unstable system We've used RingCentral for approximately 4 months and are mostly frustrated with the service and will be switching to a different provider very soon. On paper, the RC feature set looks impressive and the set-up is fairly simple. However, we have found their service to be unreliable including complete systemwide outages several times and random dropped calls. The sound quality is generally very good - at least on par with POTS lines. The tech support is, frankly, a joke. Level 1 support is located in the Phillipines and is nearly useless. Getting to a knowledgeable support person requires the case be escalated to level II support - a process that can take several days. If you are looking for just the cheapest price out there and willing to deal with frequent system glitches, then RingCentral is right for you. Otherwise, I'd recommend paying a little more and looking at some of the other providers.
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sayuri.wei | Jul 28, 2010
Overall User Rating:
The Good:
Easy to use interface The Bad:
working on improving customer service Would Recommend to a friend.
RingCentral - VoIP customer review RingCentral is definitely a great buy. It brings to your finger tips not only a full-size virtual PBX, but also offers a huge number of features plus fax receiving and sending facilities. It is simple to use and the best of all, it offers you a month to test it and see whether it suits you or not. I did notice that RingCentral is working on improving their Customer Service which will be wonderful. It's not lacking though there is always room for improvement.
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jdavies5483 | Jul 17, 2010
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
RingCentral Voip Customer Review RingCentral is sofar the best voip service. thecustomer service is grate and the support is outstanding, my office plan is every thing i wanted and i can make calls any wereusing my business phone number, thatthay is grate for me becouseIam a Travel agent. I can just call my RingCentral number and make a outbound call just login like you will check your voice mail and just push #2 and there you go.
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shuttlee | Jul 09, 2010
Overall User Rating:
The Good:
Most features for the lowest price on the market True advanced call distribution (ideal for customer support) iPhone app The Bad:
There are no shared/bridged lines available thought it is on the road map for soon to be released. Would Recommend to a friend.
RingCentral - User Reviews This is in regards to RingCentral Office Plan. They have a robust feature set including virtual PBX (press 1 for sales, 2 for support, music on hold, etc), true ACD- advanced call distribution, DigitalLine which comes with unlimited inbound/outbound calling + unlimited internet-based faxing, Call Controller + iPhone app, and 24/7 support.Overall, I feel that RingCentral has the best value Voip based business phone system in the market today.
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kkd21278 | Jul 08, 2010
Overall User Rating:
The Good:
Lots of features, decent sound quality, great price. The Bad:
Horrible customer service, unreliable system. Would Not Recommend to a friend.
RingCentral: glitchy system I chose RingCentral because they have the best features for the money. Their system is relatively robust,easy to use, and the sound quality is decent. However, their system is also very glitchy. Features in the system, such as department dialing, will stop working without warning and then start again. New glitches seem to appear randomly.Their foreign based customer service is terrible. They are slow, unknowledgable, and hard to understand. You'll be on hold for hours to resolve a simple issue that appeared from no where. The system hasalso completely crashed twice in the past three months, although for onlyshort periods of time. Beware!! You get what you pay for. I'mswitching to a provider with US based tech support, even if it costs more.
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eva-ross | May 03, 2010
Overall User Rating:
The Good:
No lengthy contracts Fast and efficient Tech Support The Bad:
Would Recommend to a friend.
RingCentral Review - Voip Provider RingCentral is certainly the best service of it's kind and I recommend it to anyone that will listen! Other companies seem to have one piece of the puzzle or another, but RingCentral puts it all together in an astoundingly useful package that is hard to beat!Keep up the great work, RingCentral!E. ROSSMilford, MA
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A.Hernandez | Mar 26, 2010
Overall User Rating:
The Good:
Excellent Support Team The Bad:
N/A Would Recommend to a friend.
RingCentral Voip Service Review We have had excellent service from Ring Central from the get-go. Our phones arrived on time, and after going through the setup process, we plugged them in and things worked fine. The only time we have experienced call quality problems was when a PC on our network was infected with spyware and was flooding our LAN. I have to commend Ring Central's Support Team on helping us diagnose and resolve this problem. GREAT JOB!
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B.Anbiacha | Mar 23, 2010
Overall User Rating:
The Good:
ENGLISH SPEAKING CUSTOMER SERVICE DEPARTMENT The Bad:
Would Recommend to a friend.
RingCentral: best thing since sliced bread I GOT SEUP WITHVOIP AND USED MY OWN PHONES THAT I BOUGHT OFF OF EBAY. THEY WERE INEXPENSIVE AND WORK FINE WITH THERING CENTRAL SERVICE. WHAT IMPRESSED ME THE MOST ABOUT THIS COMPANY IS THEIR CUSTOMER SUPPORT DEPARTMENT. THEY ARE PATIENT, SMART, FRIENDLY, AND MOST IMPORTANTLY SPEAK ENGLISH. SO MANY OF THE COMPANIES THESE DAYS HAVE THEIR CUSTOMER SUPPORT COMING OUT OF INDIA OR OTHER FOREIGN COUNTRIES AND THE LANGUAGE SEEMS TO BE A BARRIER FOR THEM.THIS IS MY FIRST BUSINESS AND THE FIRST TIME THAT I HAVE USED VOIP PHONES. I CAN ALREADY SEE THE MONEY THAT I AM SAVINGBY USINE RING CENTRAL.HECK, THIS IS THE NEXT BEST THING SINCE SLICED BREAD!!
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CH_Corp | Mar 21, 2010
Overall User Rating:
The Good:
very low cost The Bad:
Would Recommend to a friend.
RingCentral leading VoIP Techonology RingCentral is a very good company with great sector leading VoIP Techonology. I own two numbers and use one in the US and one in Istanbul. Both numbers have worked flawlessly and have had superb sound quality. If you are willing to prepay, you can get full service and unlimited minutes for roughly $18 per month including taxes. It's a darn good value for what Verizon was charging me per month with less than half of the options that I have with RingCentral.
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Mare.Jada | Mar 19, 2010
Overall User Rating:
The Good:
Customer Service Knowledge The Bad:
n/a Would Recommend to a friend.
RingCentral Best Business Voip Solution If you are contemplating entering into a Business Voip System, you need to talk to the folks at RingCentral. We as a company did our research on all of the companies in the marketplace offering "Business Class Voip. Truly, there was nobody that matched RingCentral's knowledge base, customer service, and attention to detail. I would recommend them to any business looking for an alternative to purchasing a conventional phone system and outputting thousands of dollars to procure, upgrade, or be TRAPPED in one!
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ringme | Mar 14, 2010
Overall User Rating:
The Good:
Super Features Great Customer Service These Guys are Pros The Bad:
none Would Recommend to a friend.
Re: RingCentral Our experience with Ring Central was excellent from the start. Our salesperson was informed and responsive, our implementation person was experienced and spot on and the service and features were everything that we had hoped for. We operate a 40 seat customer service center and the features and reporting that Ring Central provides us is heads and shoulders above other providers that we have tried. We are paying a tiny bit more but it is well worth it.
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