User Ratings
Write your own review!49 Users Reviewed Vocalocity on www.voipreview.org
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goconcierge | Sep 19, 2012
Overall User Rating:
 The Good:
Great service and support The Bad:
Would Recommend to a friend.
REceived Great Support with Vocalocity I just switched from another provider and was very pleased with the level of support I just received. I spoke with Myra and she was able to take care of my needs quickly while maintaining a great attitude. After having a disappointing experience with another company, it is refreshing to work with such a professional team!
Thanks,
Adam
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hiscjodi | Sep 19, 2012
Overall User Rating:
The Good:
Great system and great solution to meet our growing business needs. Makes receiving client calls much more efficient. The Bad:
Would Recommend to a friend.
Great Customer Support My entire experience with the Customer Care department has been great. Never long wait times, and am always helped in a friendly and satisfactory manner. Michael was of great help to me to day, enabling me to carry through with the porting process and breaking the set-up process into easy-to-follow steps. Thanks, Michael!
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anna.hall | Sep 11, 2012
Overall User Rating:
The Good:
Our phone calls have great quality and both customer service and tech support are always very helpful and knowledgeable. Dammond from tech support went above and beyond to answer our questions regarding new services and how we can best utilize them. The Bad:
The only thing we don't like is not to do with the providor but the phones we chose. We have not had any complaints about the service we receive. Would Recommend to a friend.
Outstanding Tech Support from Vocalocity I would recommend Vocalocity for anyone looking for a voip system with great customer and technical support. We have been very pleased with the quality and reliability of service.
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b4volley | Aug 27, 2012
Overall User Rating:
The Good:
A bunch of features The Bad:
Unfortunately the features they provide don't work well. The call queue has gone down without notice and logged all users out and left our customers parked on eternal hold until they hung up. This has happened at least 15 times over the past 3 months. To top it off, we were charged hundreds of dollars for those calls parked in the queue due to their failure. Vocalocity readily admits the issue, but also admit that they won't notify it's users when the queue goes down as all users don't use this feature, and don't want to alarm them. Would Not Recommend to a friend.
Call Queue for vocalocity is poor Look elsewhere! We were an Aptela customer, and they were bought out by Vocalocity. This service seems to have more features, though they have many growing problems. Customer service not quite up to the task!
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restmedsupp | Aug 21, 2012
Overall User Rating:
The Good:
professionalism, skills and knowledge from the reps whether in sales or support teams these are the only departments I had to use so far. Most of all their patience with me when I don't understand what I'm doing. The Bad:
Nothing bad about the system nor service just a little PERK---I was thinking what would it take to put music on the phones: when we're wearing our headsets we can push a button on the phone to listen to some smooth Jazz or classical music and when the phones rings the music goes mute until you are completed with your call. Just something to think about. Now the catch is for all customers that have your system - probably give them 6 mos probation period (no charge) and if the want this service you can charge a month, yearly charge, therefore both parties are satisfied. I had this with another system and it works. Would Recommend to a friend.
Vocalocity and Restoration Medical I had the pleasure of talking with Sarah in the past and Carlos just today 8/21/12 and it was wonderful talking with them. Their professionalism, skills and knowledge is something that keeps a company moving ahead. Thank you. Pat
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jtunnell | Aug 08, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Vocalocity I have been very happy with Vocalocity. Great features for the money. I switched after having a bad experience with another service provider and have been very satisfied with the change.
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Mark Voip | Aug 08, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
People make the difference @ Vocalocity VOIP technology is terrific and provides features that we love - but in deciding which provider, it seems to me that people make the biggest difference.
Vocalocity, from sales, to installation, to ongoing support, has impressed me with outstanding personnel. Making the transition from an old premise based, analog system, to a hosted VOIP solution could have been difficult! However, for us, outstanding, personable, effective people at Vocalocity made the difference and the transition has been smooth and easy.
We have been very pleased and would recommend Vocalocity to anyone considering VOIP.
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Bigdog87 | Aug 07, 2012
Overall User Rating:
The Good:
The customer service has been really great. The Bad:
Would Recommend to a friend.
Vocalocity is awsome! I recently purchased an insurance agency and after researching all my options for phone service I chose Vocalocity! Meghan (who signed me up) has been very helpful in setting up everything I needed to get my system up and running. I have been very pleased with the customer service and quality of the phone service itself. I would recommend this company to any small business owner.
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thehightechsolution | Aug 06, 2012
Overall User Rating:
The Good:
Ease of installation, flexibility of service, feature list, great account/extension administration on the web. The Bad:
iPhone App needs more features. Would Recommend to a friend.
VOIP Business Service couldn't be any easier! In working with my account executive, Megan, she couldn't of made the process of purchasing VOIP service for my customers any easier. From the simple ordering of phones, to the porting over of a number, to the working directly with one of my customers, everything went great.
Let's just say I recommend Vocalocity on a daily basis to my new and existing customers. It's a "business" must have.
Thanks Vocalocity!
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chrisparker | Aug 05, 2012
Overall User Rating:
The Good:
Multiple simultaneous connections to extensions Uploadable audio files for IVR trees and audio prompts Softphones for PC, Android, Mac, iPhone, and iPad Voice-mail to e-mail eFax integration Call reporting The Bad:
No cons thus far Would Recommend to a friend.
Vocalocity for reliable communications for business anywhere Vocalocity gave us top notch customer service from the sales process all the way through implementation and support.
We are a technology-based company that provides high-tech, customer-focused quality products and solutions, and we expect high quality service from our vendors as well. Vocalocity has met our high expectations, and has allowed us to easily provision communication solutions for our company and our clients.
We really like the option of having extensions anywhere that we have an Internet connection, and the system and features as a whole have been much better than our in-house PBX system.
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John OMeara | Aug 03, 2012
Overall User Rating:
The Good:
good sound quality. does not seem to affect internet speed. lots of flexibility and control over what happens when someone calls you The Bad:
none yet Would Recommend to a friend.
Vocalocity - from a Manhattan, NY customer My company has been using Vocalocity for a little over a year now and we have been extremely pleased. We had a lot of problems previously with Verizon, mostly customer service issues, double billing, not billing, getting one answer from one person and then a different answer from the next person you talk to. Final straw was when they cut off service for a day despite the fact we had a credit with the account. One of the primary purposes of moving to Vocalocity was to make sure we could route calls to our cell phones if there were issues with the main line. Until I made the move I didn't realize how much flexibility there could be with the phone service. We really have control of how calls are routed when people call now. Most of the time we let calls just ring through but the ability to route them different ways is great. And we really like the voice-mail feature that emails you when someone leaves a message. The transcription is not always very good but there is an actual audio file attached so you can play the message on your cell phone. Basically you are always aware of who has called you, whether you are in office are not. i was worried how it would affect our internet speed but I have not noticed any deterioration.
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WLKemp | Jul 30, 2012
Overall User Rating:
The Good:
The cost, reliability and variety of service options are great. I especially like the mobile app and the options it provides. Whenever I've needed Technical Support, the reps were very knowledgeable and helpful. The Bad:
Would Recommend to a friend.
Vocalocity is a reliable and affordable partner to my business! Vocalocity is a great partner to my business. We have been a customer for over two years. The service is affordable and reliable. In addition, Vocalocity continues to offer new features and functions to help increase productivity and provide information to help manage my business. The mobile app is awesome....love the flexibility. I definitely recommend Vocalocity as a top quality VoIP provider.
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jeffwo311 | Jul 11, 2012
Overall User Rating:
The Good:
Business class voip. excellent customer service and tech support. very fast shipping. advanced features, constantly developing new features. The Bad:
US based support, can't ask a customer service rep what country they are in. Would Recommend to a friend.
Amazing company to work with - robust features excellent company to work with. Tried a few other providers that "stretched" their marketing material and seemed very unorganized once you work with them. Vocalocity has been spot on with delivering since day one. I've been with them for other 3 years now and would recommend them to ANY sized business. very cost effective with robust features.
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piratepete | Jul 10, 2012
Overall User Rating:
The Good:
Price, feature set and most of all - customer service! The Bad:
A few features need further development, but they keep churning out updates all the time. Would Recommend to a friend.
Solid company - Great service Have been with Vocalocity for over a year and found them very reliable. The feature set is very good, although there is always room for improvement. Great system for 1 or 2 line offices all the way up to 100's with multiple offices. Configuration is a breeze and if you get stuck, a phone call to one of the friendly reps will get you sorted out.
Highly recommend these guys!
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nicolaspy | May 11, 2012
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Vocalocity: Problem Solved Ola was very helpfu todayl in solving my problem associated with an account migration. She was patient, kind and had a good sense of humor too. She thoroughly tested every phone call route to be sure the problem was solved.
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pwrbrkr38 | Mar 11, 2012
Overall User Rating:
The Good:
Great features... The Bad:
Reliability, customer service, and sound quality are poor. We had separate locations w/ different hardware at each one, the problems persisted in both places. Would Not Recommend to a friend.
Vocalocity: Problems Persisted Hopefully this review will help someone else from going through what I have... I was a customer of Aptela for 5 + years until Vocalocity bought / merged w/them... In any event the last 6 mths has been a disaster and we just changed to a new provider. Our business is dependent on the phones. I have (2) locations and (2) seperate routers, modems, and internet connections and can attest that it isn't just an IT issue on my side as they will swear up and down when you call for assistance. The frustrating thing w/ this company is their service is poor and yet they will always find a way to blame it on our internet connection, modem, router, switch, etc... I replaced everything to what they recommended and finally they conceded...However, they have cost me THOUSANDS and I can't get a call back... customer service was a joke, I asked to speak to the manager and was told there wasn't one. It seemed like there was a group of young kids running the place and didn't have answers so they would just pass us around. I can't be clearer... I believe if you use this company and you need reliable; phones, customer service, professionalism, and you value your health and business, you should look anywhere but Aptela/Vocalocity. I can also substantiate another review on here I saw wherein the reviewer stated the customer service techs will assert various things relating to the technology at one's office, but yet they aren't qualified. Several times I had qualified VOIP techs on site who said these people were making unfounded claims and in several instances they were very contradictory. I'd be happy to expound to anyone who has further questions regarding how poor our experience was. I will say the features they offer are great and innovative, they just aren't reliable. Also, my poor experience began in the last 6-8 mths, however, I have been told multiple times it was just a "server" issue or the platform was being transferred. Good luck to all.
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dongrenier | May 16, 2011
Overall User Rating:
The Good:
A lot of features which we like. the configuration is pretty easy. the sound quality is fair. The Bad:
Reliability is poor. Would Not Recommend to a friend.
Vocalocity: A lot of features which we like, but... Reliability is poor. It is Monday 05/16/2011 13:00 and all of my phones are down. The call to vocalocity's tech supports says it is out of service. This happened last month also. It means three or fours hours of customers not getting through and other problems. This is a very expensive issue for us. After it happened last month, we only received the general apology and some excuse email. No personal contact or direct acknowledgement. We are actively seeking another provider today.
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SSlateSS1 | Mar 20, 2010
Overall User Rating:
The Good:
no contracts The Bad:
Would Recommend to a friend.
Vocalocity - Powering Small Business I was a little worried at first but once I tried Voip from Vocalocity and noticed that the sound quality was better than my ATandamp;T hard lines along with the monetary savings, I was convinced that this was the way to go. Happy I made the switch and have recommended it to many other reps that I deal with.
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voipmutt | Feb 20, 2010
Overall User Rating:
The Good:
price features quality The Bad:
none so far Would Recommend to a friend.
Vocalocity: great combo of price and quality We are executive recruiters and phone quality is important to us. Cost is also important. With Vocalocity we found a great combination of the two. We saved a lot of money by switching. We also love the features that we got as part of the service. I would recommend that when you make a switch to voip, negotiate with the providers as I got a better deal than they initially offered.
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beantowndude | Nov 21, 2009
Overall User Rating:
The Good:
Price! Quality Service The Bad:
none so far Would Recommend to a friend.
Vocalocity is good for my business I own a small credit and collections company and our phones are our lives. We were a bite nervous about switching to voip from our old fashioned telephone company, but we had to do it to cut costs. We are glad we did because the quality is actually better at half the price. This was a godsend to our company. Vocalocity did a good job and the transition was painless. We would recommend it.
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DrewDO | Oct 12, 2009
Overall User Rating:
The Good:
Great Features The Bad:
Would Recommend to a friend.
Vocalocity: Great for Real Estate My company uses Vocalocity as our main phone system and all of the end users love it. Since we are a real estate brokerage firm we are constantly out of the office so the follow-me feature is constantly in use by our associates. Not to mention the voicemail to email feature is very nice and keeps me from constantly having to call my voicemail, instead I can just access the sound file from my email on my Blackberry and then call the person back. We have never experienced an outage and are hoping that we never have to! Go with this service if you are a small and growing business, it has helped us immensely.
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Mankin1 | Aug 06, 2009
Overall User Rating:
The Good:
Great price and customer support The Bad:
The initial hiccup on our end Would Recommend to a friend.
Vocalocity: Great PBX I signed on with Vocalocity over eleven months ago and I did so with some reservations. I had heard that voice over ip call quality was spotty but I was in dire need of a cheaper phone service and needed to make a change. As well I had heard that many hosted-voip providers claimed to have, yet did not have knowledgeable tech support teams. I felt the most comfortable with Vocalocity after talking to them and a number of other providers so I decided to go with them. I did experience some problems at first but those were due to a weak internet connection. After upgrading to a more reliable T1 connection the problems went away and the calls have been great. The phones that we use, the Linksys SPA 942, are easy to use and allow us to utilize the full functionality of the PBX. We really like having the ability to move the phones from location to location without having to reconfigure anything. Since were a small office and have families, working from home happens a lot and this feature makes it possible for us to handle business as usual. We highly recommend Vocalocity to those out there in search of a top of the line business phone service.
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labella | Aug 06, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
overall good service Been with Vocalocity for a year and a half now. The service has been good and the feature set gives you a ton of configuration options. Tech support actually exists there unlike some other voice over IP providers.
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gina9966 | Jul 16, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Vocalocity: good phone service I was looking for a phone service provider last year for my consulting start-up, a friend recommended Vocalocity so I thought I would give them a call to see what they had to offer. After talking to them and a number of other providers it became clear that Vocalocity was the one company that was focused on forming long-term relationships with its customers. The Vocalocity sales staff was very clear about prices and how billing worked; most of the other companies were extremely vague.The fact that Vocalocity provides a transparent view of its business was enough to convince me that they were the best choice for my business.
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edbo | Jul 07, 2009
Overall User Rating:
The Good:
scalability The Bad:
it took me too long to find them! Would Recommend to a friend.
Vocalocity: great service My law firm just recently signed up with Vocalocity after our old phone system bit the dust. Since we are relatively small we were looking for a modestly priced phone solution that could give us a great deal of functionality and features. Vocalocity has given us all of the above. We are saving money compared to our old phone system and we have a feature set that is constantly being updated and improved upon, you cant get that with an in-house phone system. We love the service and would recommend it to any business owner.
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Genie92 | Jul 02, 2009
Overall User Rating:
The Good:
Interoperability with other communications devices The Bad:
wish the limited extensions had a lower base cost Would Recommend to a friend.
Vocalocity: huge value add After the end of last year my company decided that we needed to re-evaluate our overhead expenses due to the down economy. One of the top priorities was our phone system. A number of us were familiar with voip and believed that the technology had improved to the point such that you could not notice a difference between a voip connection and a traditional phone connection. We shopped around and found Vocalocity to be the best fit for us. Since we only have thirteen employees in the office we knew that a hosted solution would be the best, which Vocalocity offers. As well, we are in and out of the office a good deal, so having features like follow me and voicemail to email are crucial to us conducting business. Vocalocity has added a great deal of value to our small company and I believe that it can do the same for many others.
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UlgadoSon | Jul 02, 2009
Overall User Rating:
The Good:
features and the dashboard The Bad:
none anymore!! Would Recommend to a friend.
Vocalocity Hosted Voip Vocalocity is simply wonderful! I run a small, five person, consulting firm in Memphis, TN and we have been using Vocalocity since we opened shop about two and a half years ago. When we first signed up the service was clearly still experiencing some growing pains. But after we had been with Vocalocity for five or so months, the little glitches cleared up and the service has been great since. We particularly like the new dashboard that they recently released; its extremely helpful for monitoring call activity. Hands down, Vocalocity is the best voip service out there.
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freddyO | Jun 25, 2009
Overall User Rating:
The Good:
Great support The Bad:
None as of yet Would Recommend to a friend.
Vocalocity has a great product About nine months ago my wife and I decided to open up our own graphic design shop. We had both been in the graphic design business for over 25 years combined and decided that we could run a more efficient firm than the one we were working for. Needless to say with the downturn in the economy we were forced to find ways to reduce our operating costs. Since most of our jobs are locally based we frequently have clients calling the office and coming in. Since we cannot afford a secretary/office assistant we needed to find a phone system that could route calls for us; Vocalocity was the solution we came to. We looked at a number of voip providers such as Packet8 and Nextiva, but neither of them offered the full range of service that Vocalocity offered. Since signing up with Vocalocity we have seen a great cost savings from the service and it has not caused us a single headache. Our biggest reservation was that voip call quality was sub-par to that of traditional phone lines. This problem has not presented itself once; our call quality has been great. We highly recommend Vocalocity to any small business owner who is in the market for a new phone service.
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LaxGrl | Jun 25, 2009
Overall User Rating:
The Good:
Price, features The Bad:
Would Recommend to a friend.
Vocalocity: Great phone system Over 2 years ago I signed up for VoIP phone service with Aptela. At first the service worked alright with only a dropped call here and there. After about three months I began to experience a large amount of dropped and static-filled calls. I repeatedly called Aptela for help and got the stereotypical run-around of different people to call for a couple of weeks before I actually got the problem resolved. Well the same problem happened all over again which made me decide to cut ties with Aptela. Before I discontinued my service I did my homework to make sure that I had found a suitable replacement service and that turned out to be Vocalocity. The salespeople whom I spoke with were very knowledgeable and in no rush to force a service down my throat that I had no need for. I have been with Vocalocity for about 15 months now and could not be more pleased. The service is reliable and if you ever do encounter a problem, the support staff is incredibly helpful getting it resolved. Vocalocity is a great option if you are in need of an affordable phone system.
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mmspence | May 18, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Vocalocity rocks! Vocalocity has exceeded our expectations. Everything has worked as expected; setup has been simple; the sound quality is amazing. VoIP hosted PBX should sound the death knell for the big phone companies in terms of what they can offer a small business. ATandamp;T was charging a fortune and providing us with 3 lines that roll--a typical small business scenario. With Vocalocity, every extension has the capability to handle 4 calls at a time, voice mail goes to email, we can transfer calls, etc., etc. And all that at a fraction of what ATandamp;T has been charging us. Everyone at Vocalocity has been helpful. It took just one week for our number to be ported. New phones have arrived extremely quickly. We just could not be happier with everything. I've read a number of bad reviews and can only assume that--if things were as bad as those reviews painted it, then Vocalocity has really stepped it up. I have nothing bad to say--at all!
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Rach22 | Apr 20, 2009
Overall User Rating:
The Good:
Can't say enough about the features The Bad:
None experienced here Would Recommend to a friend.
Vocalocity: New Dashboard Feature is Great I said I would never write a review but I just had to after this morning. Vocalocity introduced a new dashboard for all of its customers this morning and it is awesome. I can monitor all of my extensions activity and who each line is connected to. It is a great new feature that I can already tell will help us further streamline our sales-force. I can now manage my people so much more efficiently by being able to monitor activity in REAL TIME! I love the new feature, cant wait for more to come!
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Margie | Apr 08, 2009
Overall User Rating:
The Good:
Price and Feature set are awesome The Bad:
Wish i had found this provider sooner! Would Recommend to a friend.
Vocalocity: Killer savings with these guys We used to have an in-house PBX at our law firm and it broke Seeing as how we had not looked at the thing in years and really did not know what to do with it we decided to re-evaluate our phone system. After considering the options we decided that VoIP was the way to go for cost savings and after a little more digging we found that some providers even host the hardware, how brilliant! Vocalocity had a solid sales pitch and we got exactly what they told us they would give us; a reliable and up to date phone system at a minimal cost. It took us a long time to realize how much we were wasting with our old system, so if you sound like you might be in a similar situation, check Vocalocity out.
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HankRal | Apr 08, 2009
Overall User Rating:
The Good:
Great people to work with The Bad:
Would Recommend to a friend.
Go with Vocalocity Vocalocity is just great. The sales staff was very knowledgeable and they did not try to sell me anything beyond what I needed. I liked the fact that they let me demo the user interface, some other providers would not let me do that which seemed suspicious.The pricing is good and comparable to its competitors but I see value in the features and the quality service, I am very happy with Vocalocity.
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Boater | Apr 08, 2009
Overall User Rating:
The Good:
Great features The Bad:
None here!! Would Recommend to a friend.
Great service with Vocalocity I started a health products distributorship about three years ago and chose Packet8 as my phone solution. That was a huge mistake. I changed over to Vocalocity about ten months ago and all my phone systems headaches have gone away as a result. I am always able to get tech support when I need it and the system is extremely easy to use (big plus for someone who is not tech savvy). I have a DSL internet connection, which I thought was going to cause some problems but it has worked just fine with the system, I would highly recommend Vocalocity to any small business owner.
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g011p | Mar 30, 2009
Overall User Rating:
The Good:
Great wile working The Bad:
Not usable wile not working (we ware out for a month) we think we should get refund from them. Would Recommend to a friend.
Vocalocity: Great when working We have Vocalocity for over a 2 years allready, recently we experianced terable cutoffs, brakings in the lins and overall bad voice quality. The strange part is that it start happening sudanly even we haven't changed anything on our rauther, firewall or settings, so it's clearly somethign on thair side. We ware more then happy with them wile was working and today everithing again seams to be back in normal. So I have no idea what was it neider people from Vocalocity new, thay tried to blaim it a little bit on our ISP provider and Firewall company but it wasn't thair fold as thay didn't changed anything, and we indeed received couple emails from Vocalocity that clearly indicate thay are workingon software and hardware updates. So since we are back in normal now, we will stick with Vocalocity but if again we have autage taht is month long we will eb looking for diferent provider.
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kendra.w | Mar 30, 2009
Overall User Rating:
The Good:
features The Bad:
none Would Recommend to a friend.
Vocalocity: reliable service I run an IT support service out of my home and only require one phone to conduct business. To illustrate the scope of my business, I will have at most, two calls on hold at a time but even that is not too common. While I am not on the phone all of the time, I have to say that when I need to use it Vocalocity has made the small business phone system a snap. I can manage the auto-attendant with ease and despite not using all of the features; the ones that I do use are extremely valuable to me. Overall the service is reliable and the calls are always clear, Vocalocity knows what its doing.
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jreich9 | Mar 30, 2009
Overall User Rating:
The Good:
Everything The Bad:
Would Recommend to a friend.
We are very happy with Vocalocity My husband and I are design consultants who work primarily out of our home. We have a portion of the house devoted to work and actually have a couple of employees who come to work with us each day. Since we are based out of a residence we were initially concerned with what customers would think about calling our home for work matters. So we looked at a few options and ended up with Vocalocity. For a year now we have been using the service and we are pleased. The phones were extremely easy to set up and we make and receive calls as if we were using a traditional phone system. Vocalocity gave us the image that we needed at a cheap price without requiring us to change our business at all, it has been great.
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r.franks13 | Mar 30, 2009
Overall User Rating:
The Good:
Price and friendly sales staff The Bad:
not open on the weekends Would Recommend to a friend.
Great phone service We switched to Vocalocity after having spent a number of months of trying tirelessly to run our business over Comcastandrsquo;s andldquo;Business Classandrdquo; phone solution. We did a good bit of shopping before hand in order to ensure that we were not going to have another ordeal like we did with Comcast. I was told to ask small business VoIP providers about their historical track records in the VoIP field. With VoIP being so new it is easy to find a large number of providers who do not have the experience necessary to support businesses, no matter how small they may be, and Vocalocity came through as one of the most qualified in terms of historical performance. I have been happy with the decision thus far and plan to add on a few more lines in the near future.
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katiem145 | Feb 25, 2009
Overall User Rating:
The Good:
Reliability The Bad:
not open 24/7 Would Recommend to a friend.
Vocalocity: Great Option Vocalocity is a good hosted VoIP phone solution. I have used a number of providers over the years, including the likes of Aptela, Nextiva, Phone Power, Packet8 and a few others. I have used all of these services for a period of time because I have a tech blog where I compare various technologies and one day I had the urge to start a Business VoIP review section in my blog. I have to say that the experience with Vocalocity, from beginning to end, was overall the best. It was kind of a test, they had no clue that I was signing up for the purpose of reviewing their company, but they passed. The other companies were not all that bad but Vocalocity had them beat in customer service and timeliness.
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Vroon | Feb 25, 2009
Overall User Rating:
The Good:
All around good service The Bad:
Not having found them earlier Would Recommend to a friend.
Vocalocity: good voip service Service is good and the people know what they are talking about. The best part was that they did not try to force me into buying anything that I did not want or need, I liked that.
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Quillmen | Feb 24, 2009
Overall User Rating:
The Good:
Everything now!! The Bad:
Would Recommend to a friend.
Vocalocity: After 2 years, we're sticking with! We have been with Vocalocity for two and a half years now and have experienced some ups and downs, but we stuck with them. My wife and I who run a business out of our home can say that Vocalocity has made great strides to improve its service over the years and that it is now just as reliable as any standard phone service provider. With the strength of modern internet connections it has become rare for us to ever have a dropped call or poor sound quality. The service is also feature rich which allows you to structure the system in a way that fits your company best, we absolutely love it.
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eriklane04 | Feb 23, 2009
Overall User Rating:
The Good:
Free featured upgradesNo boxed serviceUnlimited Calling for an extremely low rateWorry Free The Bad:
none Would Recommend to a friend.
Vocalocity: Reliability Triumphs I recently started my own event planning company out in Milburn New Jersey, and because I consider myself to be "technologically unadvanced" I left setting up my phone system until the last minute fearing all the problems that would come with the set up. My husband recommended that I use a Hosted VoIP service instead of an in-house PBX. This meant nothing to me, so I took his advice and chose Vocalocity and couldn't be happier. I get featured upgrades for free, there is no boxed service, and I don't have to worry about the hassle of it breaking. I cannot even begin to tell you how this has helped lessen my daily stress load. On top of the ease of use, I also get unlimited calling for 39.99 a month. In my business, where calling clients and companies far and wide is pertinent, this feature is a huge bonus. Now I just have to worry about unreliable customers, not an unreliable phone system.
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evans.howard46 | Feb 23, 2009
Overall User Rating:
The Good:
Easy Set UpGreat Customer ServiceProblem Free The Bad:
None that I encountered Would Recommend to a friend.
Vocalocity is heads Above the Rest-Their Video is Right on! Being technology challenged I was nervous about setting up my VoIP service and voiced my worries to the folks at Vocalocity before committing to their service.I found their video on YouTube, showing how they could set up 5 phones under 15 minutes.They said since I was a novice, I could at the very least set up my two phones in under 15 minutes. I was skeptical, but the process was so basic and easy. It took me no longer than 7 minutes to set up; I timed it. Since using Vocalocity I have had no major problems and I know that maybe it is because I have a T-1 connection, apparently the best type for VoIP, but I could not be happier. I recommend giving this service a try; if I can set it up problem free, I know that you can as well.
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helenstaff8 | Feb 23, 2009
Overall User Rating:
The Good:
The Bad:
Would Recommend to a friend.
Vocalocity: Cutting Costs Not Quality As a small business owner I am always looking to cut costs, as long as doing so does not affect the quality of my business. I own a small market- research firm in Philadelphia and have begun to feel the pinch of the recession. In looking at where I could cut back, I stumbled upon Vocalocity's hosted pbx. The automated attendant feature seemed to be an easy way for me to save money by using the auto-attendant to route client calls to my staff. I was initially nervous to use this automated service in place of a human secretary, but can honestly tell you that my experience so far has been problem free.
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ChazMan | Feb 23, 2009
Overall User Rating:
The Good:
everything The Bad:
we haven't experienced any Would Recommend to a friend.
Vocalocity: Have NO problems When I was getting ready to launch my web-based design firm, I was looking to buy a phone system that could make a two room office with a couple of desks and drafting tables to appear to be a full-fledged design firm. I searched around a great deal and found a number of providers that could provide this solution. After weighing the benefits and actually talking to representatives at each of the companies that I was deciding between I chose Vocalocity. The reps that I spoke to there were amazingly friendly and knowledgeable about their product/service. With our three lines we are able to handle all of our calls and clients effectively and efficiently, Vocalocity can be a great solution to any phone system problems that you may have.
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SallyAnn | Feb 18, 2009
Overall User Rating:
The Good:
ease of use and scalability The Bad:
Would Recommend to a friend.
Great Value My strategic consulting firm employs fifteen extensions from Vocalocity. All of our end users claim that the phone system is simple to use and reliable. We enjoy the simplicity of the system due to the fact that all of us wear many hats in the organization and having to worry about a phone system is just an unnecessary stress. We have experienced one small outage over our year of service with Vocalocity but it was not significant enough to impact our operations during that period of time. Overall, Vocalocity is a great way to reduce your costs and your in house responsibilities.
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Rob1900 | Feb 18, 2009
Overall User Rating:
The Good:
Price, Features and Support The Bad:
None as far as I'm concerned Would Recommend to a friend.
Vocalocity: Awesome Hosted Phone Service Vocalocity is simply awesome, the service is great and the price is unbeatable. The company does not charge for each additional feature which makes keeping up with billing an ease, a huge problem that we experienced with our previous provider. We use a T1 connection in our office which makes our phones as reliable as our Internet connection; it never goes down. We have been happy with Vocalocity and feel that most any other small business would be too.
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jayne | Feb 18, 2009
Overall User Rating:
The Good:
Voicemail to email The Bad:
Would Recommend to a friend.
Vocalocity: Pleasantly Surprised In PR you are always being forced to multi-task.I work in a small firm, and when my boss told me we were switching to a Hosted VoIP service, I told him I had heard that this type of service had a whole host of problems such as having to constantly restart the phone, loosing contacts on the phone, in order to reconnect to their network if it does connect, or having the network drop the line entirely.Regardless of my warnings our company switched toVocalocity and surprisingly we have had no problems.We have unlimited calling, and my favorite feature is the voice-mail to e-mail.This included feature is a life-saver for me, my voice mail is transcribed into text and sent to my e-mail so that I can check it while on the phone or in a press conference.
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NovBecca | Dec 01, 2008
Overall User Rating:
The Good:
andnbsp;COST The Bad:
andnbsp;limitlessly scalable, but eventually more expensive Would Recommend to a friend.
Vocalocity: cheap/good service I chose Vocalocity for the price and I have not been let down. I know that a lot of people think that a cheaper price many times means poorer service, with Vocalocity it is quite the contrary. I only have a couple of lines and because of that can save a lot of money by having my PBX hosted. However, my business were to grow to say, over 100 employees then it would be more cost effective for me to own my own PBX, but I will never have nearly that many employees. All and all their service is strong and reliable and I would recommend them to anyone working in a small business.
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