Vonage

Vonage Review: hightly recommend their service i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service.

Vonage - A Customer Review When I first got Vonage, I thought it was great. Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing. I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great. The router has been reliable.However, since I first signed up with Vonage, many other VOIP companies have surfaced. And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge. My annual bill for Vonage is going up to $270 (prepaid for one year) from $240. As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that. My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs.If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you.

Re: Vonage I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial. It seems a little pricey, but for the service, you can't beat it. I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes. The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week). As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience. They respond to email within hours, and they actually answer their phone!!!!

Great Offer - Two months free - Unlimited calls to India FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan...

Vonage is solid, reliable service I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage and UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve. Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me. One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site and support forums. Give them a try first before abandoning all hope.

Vonage is awful The service is of poor quality. There is a long delay every time you say something before it is heard on the other end. I consistently had to reset the device several times a day. After switching to a different company. They continued charging me for 7 months after wards--despite receiving notice from my local cable company that I had switch service. Vonage has no regard for the law and FCC rules. I am likely to join any class action against them.

frequent fee changes moving up I started few months ago at 14.99 dollars, nor price escalated to 17.99 in only 4 months. last communication, price is projected to go even higher....i'm already looking at other services.

A Vonage Veteren I had Vonage service for 5 years. Very little trouble until lately. I was having severe audio drop-outs after a firmware update to the Vonage proprietary adapter. After being on the line with their useless customer service for over an hour, I was told that my problem was due to the fact that I was running my VPN the same time as making a call. This is despite the fact that I have 16Mb cable modem link, and the problem occurred even when I was out of town and I was taking to my girlfriend at home. They used to have great customer service, but now they use overseas call centers with scripted diagnostics. My recommendation is: Stay clear of Vonage! There are better and cheaper services out there now.

Vonage: Terrible customer service When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company!

Vonage Will Fee You to Death with Terms and Conditions I have been a Vonage customer for 5 years and have been very happy until 5/29/09. Felt the need to offer this review because I believe that Vonage is no longer working for its customers. I was on the annual plan for service that I paid in January of each year. I received a note from Vonage that they are changing their policy and I will be billed on July 1 for my renewal. This would be 6 months prior to my current renewal. In order to prevent being billed in July, I changed my account plan to bill monthly assuming it would start at the end of annual contract. This was not the case. The new monthly contract went into effect immediatly, disregarding the annual commitment. I immediately contacted Vonage about the issue and they were unwilling to rememdy quoting their 27 page Terms of Service. Since they were unwilling to remedy my 6 months of lost service I informed them that I would not be staying with them. They did not care. They continued to quote Terms Of Service even though they were going to lose a loyal customer. I followed thru and ported my number out of Vonage and then they started the fee attack. They would not recognize that the number was ported even though the new carrier was providing me with the service. Since they refused to recognize the transfer they felt it was ok to continue billing me until I could prove that the ported number was ported. It took me a month to get Vonage to stop billing me only to learn that I would be paying a $39 cancellation. I was happy to pay it so they could stop charging me unreasonable fees. The net of my story is that this did not have to happen and could have been worked out with the Vonage of a year or 2 ago. I believe that they are currently losing customers at such a tremendous rate, the only way they can maintain revenues is to charge fees rather than correct the issue. This is a short term strategy that projects loudly to me the condition of the business. I am not bitter, just very disappointed that such a good company has gone so bad. The net cost to me for this experience was about $250 and 6 months of denied service.

Military BEWARE! 2-Year cancelation fee with NO MILITARY CLAUSE Vonage has purposely refused to verbally (of course it's in your HUGE service agreement in the fine print that no one has the patience to totally read!) inform people that they are committing to a 2-year contract with them. When I signed up for service, I asked the salesperson if there was a service term, because we were military and might need to disconnect if we moved, and they didn't tell me that there was a 2-year commitment, they instead told me that I could "take Vonage wherever you moved to, so you would never have to disconnect." I didn't see that at the time as them evading the question, I thought it was neat that the number could be carried with us wherever we went. Now we have moved and we don't have good internet service, and cannot use Vonage. They have NO MILITARY CLAUSE so there is no exception to this 2-year rule. Either I keep paying them monthly (and they have me in an "uncle" situation because they have my credit card information and I have authorized them to charge me every month) or I pay a disconnect fee of about $40. I said uncle and will warn military people to use something else. . .maybe Skype or something else like that (similar and people have been much happier with it from what I've seen and we used it while my husband was deployed to Iraq.)

Stay away from Vonage Vonage is a money pit. I had it for a few years, just too lazy to cancel, I guess...the reception was never clear due to my internet connection (DSL), and I could not get it clear using filters, calling support, even by buying a new phone with a different frequency. My service got canceled when I changed checking accounts. I called them to see about getting it reconnected, and they said I had to go through the whole sign-up process again. And the guy in customer service actually started yelling at me. I hung up on him. I will NEVER use Vonage again...stay away from them.

Worst product and customer trapping clauses in contract They have the worst customer service and product, it never worked for me and when I tried to cancel they charged me $130 even though I canceled within 30 days. Their money-back guarantee is a lie and they will do everything in their power to nickel and dime the customer. Worst, they refuse to escalate your call when you have issues with the quality of service they provide. DO NOT EVER GET THIS SERVICE -- IT IS A TRAP.

Nightmare with Vonage There are many choices for VoIP service, dont settle for the worst by using Vonage. See comparison sties such as Voip Review Comparison , http://www.e-wisdom.com/long_distance/voip.html?r=25 etc. Here is my experience: 1. Poor quality. During the first 3 weeks, I had problems that couldnt dial out when I needed to make calls. You hear a dial tone, but after entering the number the line goes silent. At the same time, people called my number heard a recorded message the number you dial is no longer in service, please hang up I contacted their tech support. They told me that my 2-line phone is not compatible with their service and wanted me to replace my phone first before further support. Does this sound logically to you? 2. Vonage bills the service charge starting on the date you sign up an account, not the date their service is available. It takes a week or more for their equipment (telephone adapter) to arrive and for you to install it properly. During this time, you pay them for no services. 3. The 30-day money-back guarantee starts on the date your account is established, not the date you start using their services. Vonage even listed a phone sex service number on their policy website when I tried to contact them to cancel the service. I got burned by this and they charged me $119.98 for early termination plus one month of service that I didnt use. 4. I made a formal complaint and billing dispute by writing them a letter. It took them over 7 weeks to respond my complaint. Hopefully you wont come to this. But is this the kind of customer service you want for your phone service? I had years of good experience with ATandT CallVantage before switched to Vonage (ATandT discontinued their residential VoIP service recently). Then I paid Vonage over hundred dollars and hours of my time on writing letters and on the phone for humiliation and no phone services. My mistake was blind by their commercial without doing research and comparison. I hope that you can learn from my experience and shop for a better VoIP service provider for your need.

Vonage Companion The Vonage Companion is the worst software I've seen made for a Mac. Beyond it not working properly the service is really just the worst I've used. I use both Skype and Vonage, Skype comes in clear and crisp as does the output from what callers tell me. The Vonage is just choppy... I can't understand it, at first I thought it was the fact I had a Vonage Vtech phone so I switched to the Vonage companion and the issues are the same, I've contacted support prior to switching to the companion and they've tried to trouble shoot it... we did everything you could think of at first they would tell me it was my connection so I jumped my connection speed from 2 MB to 5 and then 10 to 12MB... unbelievable. I travel a lot and this is the same issue I'd get each place I was, different cities, different countries BUT I didnt write the post to talk about the service but rather the Vonage Companion, the Mac software for vonage. I don't understand why companies try to break into the Mac market and design shitty software you see on PC's most people are using Mac's because they just work, and the user interfaces are beautiful so when you get something that looks like the companion (in attempt to look different I suppose) it defeats the whole purpose. Ok so I'll look past the look of the app because I have Vonage, for now, but why in the world would the Vonage Companion turn my Volume up when you start the application? If I want the Volume turned up any higher I'll do it myself, if Vonage wants to remind me provide a visual reminder that I may want to turn it up, don't force it. Secondly the application wont close sometimes, I have to force close the application often... If I decide to turn off the computer the Vonage Application will prevent the computer from shutting down - "Get With The Program Vonage" - how much money do you guys make off your customers, you can't spring to have a decent app made for the Mac? I don't understand to much about VOIP so I don't know why Skypes service just works but I do know that you can make a Mac application that works.

Vonage: Not Recommended Have had Vonage for about 5 months. It never worked with our fax machine, HP Officejet, and yes, I've read and changed all the settings I could to no avail. As soon as I hook it up to Vonage, I get an error and called Vonage but they have not been any help. In fact, they don't support faxing. Either you get lucky or don't. I wasn't. Recently, we started having problems where we dial a number and then nothing happens. After a couple of tries, it finally connects. People on the other end say their phone rings but no one is there.I'm changing service providers and would not recommend Vonage to anyone. It just didn't work for me.

Just Cancelled Service Due to Price - But Enjoyed Vonage I just cancelled my service with Vonage. We've been pretty happy customers for about a year. However, I am subscribed to their 500 min/mo service plan, and the rates went up from $15 to $18/mo. Also, because I'm getting married (and seemed to be glued to the phoneallthe time now), I've been going over my minutes, so my phone cost $90 total for the last two months. They charge 1.5/minute for minutes over 500.The only reason I'm switching service is because I found a better deal. For almost the same price as the 500/mo plan with Vonage, I can get unlimited calls through ITPvoip.com. Although their 500/mo plan was very attractively priced ($10/mo), I went with unlimited because their overage charge is $2.5/minute, which would rack up fast. Plus, I used a link to their site from VOIPreview.org, and it gave me two free months of service and a couple free features that normally are pay services.The biggest pro we have enjoyed with Vonage is the router they offered. It is very high quality, and we've always had a good signal quality from it. Second biggest - getting our voicemails via email. However, the voicemail feature is also offered through the new service.The biggest con we've found was that sometimes during peak daytime hours, the phone will get tinny. I can't really blame Vonage for this - it's our broadband provider that annoys me. However, it's a definite downside to voip service, and I happened to have Vonage when it occurred. I don't remember every having to deal with customer service, so I'm guessing I'm lucky. We never ported a number or had any need for any bells or whistles, so the base services we used were excellent. I would recommend Vonage (if it were cheaper!) to more technically inclined people - my fiance and I are both IT techs, so I think that helps with our positive experience with voip in general.I really enjoyed the Vonage service, and I felt that they had a great array of services offered with the phone. I hope we have an equally enjoyable experience with itpvoip, but without the cost.

Absolutely Horrible Company! The customer service everyone is denoucning is for a reason.... Vonage's customer service is absolutely pittiful! It would quite literally be better if they had none, because the people (I got one to tell me he was out of the Phillapines, by the way), the people just don't care. They give scripted responses and have no control over your account whatsoever. So like I said, it'd be better without them. You plug it in. It either works or it doesn't, but there's no help for you if it doesn't. As as far as andquot;no contracts...andquot; beware of the beefty fee they charge you if you cancel before your one year of service is up. If that's not a contract, I don't know what is. When you inevitably do call to cancel because of all the weird sounds in the background, make sure you do it at the end of your billing cycle because they cut your service immediately upon hanging up, and you don't get a pro-rated refund for unused service. Very uncaring, semi-fraudulant company.

Vonage Promotional Code - 2016334035 FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under andquot;Redeem Nowandquot; enter the code 2016334035. Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!!

Stay Away From Vonage Vonage has poor quality with almost non-existent customer service. If I could give a andquot;0andquot; for customer service, I would. On hold for 20-30 minutes at a time when you call for customer servcie. Asked to speak to a surpervisor and was told he was on the phone helping someone else. I said I would wait. Another 20 minutes went by. Very difficult to cancel service and difficult to understand. There are cancellation fees that are hidden and don't get credit for the month paid in advance. Never heard of a company not giving credit for unused period.Broken/choppy call quality, echoes on both ends, call takes a long time, up to 18 seconds before it connects and starts ringing. There are cheaper and better VoIP providers out there. I switched to Vonage because of their name after Sun Rocket went out of business. Boy, am I sorry.I have now switched to ITP. Easy and quick set up. No problems, porting of phone number was painless and e-mail came to me with updates in the process. Customer service answers quickly, arevery friendly...and American.STAY AWAY FROM VONAGE!!!!! You will be sorry.

They are Cheaters The customer service is so bad, rude, they have no technical knowledge and they are not aware of any business process. They ripped me with over $110 hence I had to close the account. It got so bad yesterday that one of the representatives put me on hold for over 30 minutes and then hung up the phone on me and on calling back Vonage they blamed me for hanging the phone.The customer service representatives are so poorly informed that one of the representatives will tell you something on a day and after a few days if you call them back they will tell you something totally different on the very same topic. One of the surprising thing is that the customer service do not want to transfer the phones to the Managers they just say that the managers have left the office even before their normal working hours. This happened to me yesterday when I asked the rep to connect me over to the manager at around 7:50 PM and she said they have left the office (the office hours are 8:00 AM to 8:00PM) and when I told her that there is still 10 minutes left for them to call the day off then she connected me to the Manager. This is really bad on their part and Iandrsquo;m sure they are heading the same way Circuit City went. Guys just avoid Vonage they will rip you with your hard earned money.

Vonage : Low Voice quality, Bad Customer Service and Charges $110 on Closing account after Completing One Year agrement Vonage just attracts the customers by showing the good plans to users like $24 a monthand 1 yr contract but after finishing the one year contract ..they charge $110 even though you complete your agrement term. It is the worst company .. and also the VOIP quality is average. Customer Service said they will not charge me any thing still they chaged to my account after disconecting the services after one year contract.I will not recomend any one to vonage.Though it seems cheaper option initially it is not cheap in any senseI feel like I am cheated by this VOIP CompanyBetreyed Customer !ArunB

Very Bad Customer Service and disconnection fee after 1 full year Very Bad Customer Service andamp; disconnection fee after 1 full year

Lied to get the sale I called Vonage to ask specific questions about their service. I live in a rural area and they could not port over my existing phone #. Then come to find out, they could not get me a local number. I said I cannot use Vonage because I manage 3 part time businesses from my home and people in my area need to be able to call me; that people would not use my businesses if they had to call long distance. So the guy told me for an extra $5 a month I could get a toll free number and that way everyone could call me for free. I said great lets do it.Looking at my first bill, I could not believe the amount and upon further review of the bill I found they were charging me 5-cents per minute for calls on my toll free number!!!!! I called them thinking this is obviously a mistake. Nope. What the guy who sold me did not tell me was that the toll free number is only good for 100 minutes. There is absolutely no way 100 minutes could accomdate my local calling for my personal much less my business needs. And Vonage has no other toll free package at any cost. Right now I have 2 classified ads with that toll free number on them!This is really hosed - I justgot all my business cards. letterhead, websites, and an email blast to all my family, friends and clients with the new toll free number and now I have to find another provider which will end up requiring another new number - not very professional.

Vonage secret cancellation policy. What they will not tell you when you sign up. What a dishonest company! Vonage will slam on you fees when you try to cancel their services. Despite my protest to be charged these fees which they did not inform me about at the time of sign they still went ahead and charged my account anyway. I am here to warn all prospective victims about these fraudulent charges by Vonage. They lock you in a secret contract without your knowledge and you will never know until the day you wish to cancel the services. I have been with them close to a year and decided to move on, only to be told there is a 39.99 cancellation fees and rebate fees recovery for equipment all totalling $117. In this ecenomy this is unacceptable especially if you get locked in secret contracts. I told the friend who referred me to them and he was shocked that they even have cancellation fees! I am spreading the word to warn other people about these secret cancellation fees. May be I save some people from this vonage practice. This company will eventually go down if they continue with this kind of dishonesty!Please be cautious before you get into this secret contract!

Not that great I signed up when there were many fewer providers, so it was good deal back then. Now, it looks as if you can get a much better deal elsewhere, and they have not offered to lower my sub. fee. Too bad for them as I will probably now go elsewhere. They don't have any points to keep me, the call quality is okay, but the support is garbage, their website is atrocious except that I like the voicemail feature to listen to messages online, and their service often has intermittent outages (though admittedly not as much now as when I first signed up). They NEVER offer equipment and decent deals to their existing customers, only new accounts. Honestly, once they get you signed up all they really want to do is take your money.When I have had technical issues, they really seem generally uninterested in solving them. If you have equipment go down, don't expect to find anything on their online store, that's for new accounts only. In fact, you generally are stuck with going to ebay unless you want to pay some ridiculous retail price just to keep using their services. I really find it all hard to believe, I mean while paying this much you'd expect to be getting so much more.

Vonage - Know what your'e getting in to Their service quality is highly dependent on your ISP and the reliability of your connection. Comcast out here has about a 3-5 % packet loss, and that wreaks havoc with Vonage's QoS settings. with that low of a packet loss percentage, you'd never notice it surfing the web, but make a call, and no-one can understand you at times.

Vonage cheats customer! Vonage charges over $100 when you cancel the service. But when I applied a year ago, the customer service person insisted that if I cancel ANYTIME, there will be no cancellation fee of any kind.When I talked to the supervisor, she was trying to offer me the same unlimited service for only $9.99.But of course I do not want to have anything to do with a company that intentionally told people lies just to get them become their customers.By the way, I cancelled because there are many better deals with same quality out there.

Pretty Good service but a bit pricy I've been Vonage customer for 3+ years , and got some problems with cal qualityat first, but problem was found at my cable provider (poor internet quality). Once fixed I haven't got any major issues with service. Some time Voip router will freeze and needed to be powered down for no less than 3 minutes in order to get working right. This problem was fixed with installing power line conditioner (power adapter for VOIP device is really secetive). otherwise I like this service and will keep it. Customer service guys (in India) are sucks. I love voicemail and forwarding options. Also web acount manangement are really great. I would recommend this service, but you guys really need to make sure you have good stable high speed internet.

Good Call Quality but misleading and Poor Business practices I needed a landline after about 7 years of cell phones and ATandamp;T standard service was poor in our neighborhood, so I tried out Vonage after seeing the phone adapter was free after rebate from CompUSA. Th setup was easy and the call quality was comprable to standard analog service. After about 3 months the device died and I got to see what Vonae was all about. Their service is horrendous. I would rather reach an answering machine than talk to someone in India who cannot understand me nor that I can find my own IP address. They don't understand the basics of home networking so I had to lie to the dummies to get through the painfully slow troubleshooting script to get accross to them that the adapter was entirely and completely unresponsive. Dead, you plug it in and 1 red LED stays on. Period. No voice prompt, no web gui, just dead. I don't need you to walk me through whether I have an IP address if I'm surfing the internet, it isn't my router if I'm watch youtube, and my address scheme does not have to be the default 192.168.1.x for it to work. After an hour and a half (not even slightly exaggerating) they decided that my adapter may be dead. Here is where it got interesting, they refused to replace it with a like model. They wanted to send me a refurb of whatever brand they had sitting on the shelf. I refused because I bought this device at a retail store, I own it. They could not help me, said I had to talk to Linksys for a replacement under warranty. I contactedLinksys and went through basic verification that is was dead with someone who was obviously raised in America and they sent me a replacement. I could not get the replacement to work with Vonage and after another very long very stressful call to Vonage Customer disservice, I was told that I could not use that device because it was not sent out by Vonage. They again refused to send me a satisfactory replacement so I took my unlocked Linksys phone adapter and I went to a company that actually appreciates their customer. Hyperdog Digital went out of their way to work with me to configure my adapter to work on their service without locking me out of the device. It is after all mine, as is every device I buy at a retail store. hyperdog has been cheaper and far more responsive and helpful in everything I have needed. I have never been ported around the world to talk to someone unfamiliar with my language and I have always gotten help, even very specific help on port forwarding through my router. The call quality is not as good as Vonage was, but I think they process calls out of Canada. Either way, I will never go back to Vonage.

I like Vonage (so far) I've had Vonage for about 3-4 months now and I like it. I am using their V-port router to connect with a regular desk phone. I transferred my old cel phone number to the Vonage service. I also recently moved out of state, about 800 miles away, and with Vonage I was able to take the old phone number with me. I have had only 1 service related problem. Vonage tech support was easy to contact and willing to help me. In the end the problem seemed to be at my end and was fixed when I did a power-on-reset of my DSL modem and also the router. My boss has been a Vonage customer for much longer and it was his positive remarks that convinced me to try it. It was also nice that both of use got a free month or two by him referring me. With the economy in the tank and everyone pinching pennies I can understand why services like Skype are so popular but if $25/month isn't an issue and you'd like somthing more like a real telephone then give Vonage a try, it's a good service in my opinion.

If you call internationally, Vonage is the way to go - I call the UK and Italy daily - FOR FREE. Plus LOADS of great features I was with Packet8 to begin with - some good features but a lot of them didn't work - I spent most of my time on the phone with customer support. They couldn't fix the issues so I switched to Sunrocket - LOVED them (till they went under) - and then tried Vonage. One of the appeals is that my family and friends live in Italy and the United Kingdom and on their $24.99 plan, I can call both those countries (and a lot more) and spend hours on the phone - FOR FREE - every day if I want to. It's really saved me a fortune - even if you have a cheap rate, say 1c a minute - it still adds up if you talk a lot to the UK - so for that alone, I love Vonage.They DO have a lot of great features - for example, I'm going to the UK for three weeks (I live in Florida), and if someone calls my home phone in Florida, they can leave a voice mail and this voicemail gets EMAILED to me, wherever I am. So I don't have to worry about calling my home phone in Florida from the UK to check my voicemails - I just check my emails. Or log into to my Vonage account. When I'm in the US, I use Call forwarding/Simulring so that all day long, every day, if anyone calls my home phone, it simultaneously rings my cellphone - so I never miss a call and never have to give people two numbers to ring. ONE MAJOR PROBLEM (VONAGE, IF YOU'RE READING THIS, LISTEN UP) - since I signed up with them, if you have SIMULRING, then for some stupid reason, if your network goes down, the simulring ceases to work. What SHOULD happen (if you choose the network unavailable) - if your internet goes down for any reason, your home number should automatically be forwarded to your cellphone (of course, you have to set this up in your vonage account beforehand) - so that if you're out somewhere, and your internet goes down, or you have a power outage, your home phone should automatically forward to your cellphone. NOT if you've set it to simulring - which I have - and it's taken Vonage 18 months to tell me that this doesn't work. Yes, 18 months - I told them about the problem 18 months ago and they still haven't fixed it. It works fine if I just use phone forwarding (i.e. my home phone rings maybe 3 times, then forwards to my cellphone) - but if I use the Simulring (i.e. it rings immediately on both home and cellphone), it doesn't work at all if my internet goes down. Anyway - it's only one feature that doesn't work - and the rest of Vonage really makes up for it. Customer service is NOT good however - they don't seem to know much, technical support is really very basic - (reset your modem) - but in about 2 years, I think maybe I have lost half an hour of Vonage time - usually I just need to reset the modem and it's fine. 99.9% problem free. I use VOIP over a linksys wireless router - and I have to say - if anyone is looking to go wireless and wonders what kind of router to get, not only are Linksys products absolutely fantastic- but their customer support is beyond belief. It is AMAZZZZZZZZZZZZZZZZING. I've had this wireless router for 4 years, and even though it's well out of warranty, I can call them any time and they help me with ANY problem I have - sometimes it's not even the router that's faulty - they REALLY REALLY are well trained, know their product, know the internet, are patient, and are just incredible. There has never been a problem they couldn't fix. The last issue I had - I somehow lost the call - (disconnected) and within 5 minutes - someone called me back to follow up. You'd NEVER get that anywhere else. I cannot speak highly enough of Linksys. Anyway, that's just if you want to go wirelessly - it works great with Vonage - and if they could fix their simulring/network unavailability issues, they'd be perfect. Yes it's a little pricier than the others, but for me, calling overseas every day - it is SO worth it.

Great Offer - Two months free FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under andquot;Redeem Nowandquot; enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!!

VONAGE IS AWESOME!!! I am realy annoyed by all the negotive reviews I see elsewhere. I know this is going to sound like I drank the Vonage CoolAid, but I have had nbothing but perfect support and it was SO EASY to set up. I even have issues with 14andquot; thick walls in one building and we (Vonage support and I) figured out a way to make this all work great for me. I just got the adapter, pluggd it in (going by the start up sheet given with the adapter) it took LITERALLY 5 miniutes at the most to set up. I just plugged everything in, turned it on, and it works!! And WAY clearer than Verison ANY day. (waited for working service for from them after SIX MONTHS)

FANTASTIC SERVICE, GET 2 FREE MONTHS!! FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under andquot;Redeem Nowandquot; enter the code 7705739392. Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!!

Not good I have been with Vonage for about 2 years too long. I've had so many problems with them and it keeps getting worse. Not only is their customer service not good; but they won't admit it when they don't know how to fix your problem. They will instead keep you on the phone for hours trying to solve the problem; and you don't want to get off the phone because it's taken you hours to get through. Only when I talk to someone who is in America do I get real help. We are constantly having problems with other people hearing us. The sound keeps going in and out. Forget about our fax maching working at all. They have tried to correct that problem; but nothing has improved. We have to try to fax about 10 times just for it to go through once. And we have problems getting our faxes through vonage. I'm about to change and can't wait!!!

You can check out but you can never leave. I joined with Vonage a little over three years ago. I had major installation problems. And Vonage technical support was no help at all. They kept telling me the problem was with the connection and not their service. Well, after several weeks of searching the Internet for clues on what the problem was I was experiencing, I found the problem, which required me to make a small change to my registry file. Then I had tolerable service for about a year. Then I started to experience increasingly poor sound quality with a lot of background hissing to the point I could no longer hear people at times. I told Vonage technical support about it. And they again blamed my connection. Well, the problem continued to get worse. And I noticed that although calls would start out with relatively clear sound, they would get increasingly bad within 5 minutes. I figured it had to be the Linksys phone adaptor going out. And my online review of user groups proved that my assessment was correct. But when I called Vonage and tried to buy a new router online, they told me these routers were reserved for new customers. I would have to settle for a reconditioned Linksys phone adaptor. Well, in short order, the reconditioned router started causing the same problems. So I called Vonage again and told them I wanted a new Motorola adaptor as I had had it with Linksys. I had to threaten to quit to get one however. Vonage initially refused to send me one for cash or for free. They wanted me to andquot;temporarilyandquot; sign up for a second line. I would be charged for the set up fee for the second line, but then refunded at a later time. I told Vonage nothing doing. Either I got a modem for free from them with no second line being set up or I wanted to close my account. After much arguement, Vonage reluctantly gave me a new Motorola modem for free with no second line being required to be set up. I think its fair to say that based on my experience, Vonage sales reps are trained to force you to stay with the company by any means necessary. They have no scruples or concern about the customer at all. And once they have your credit card number, they will find creative ways to charge you if you quit their service. Read some of the other posts on how they claim technical difficulties or don't acknowledge you calling when you try to cancel your account and keep charging you month after month. Because of all the hassle of quiting Vonage and my fear that they would indeed bill my account after I tried to stop service, I stayed with them until a few days ago when I realized that the credit card they were using to bill charges to was no longer current and Vonage no longer had me over a barrel. So after some research on VOIP Review, I decided to cancel my service and switch to another VOIPphone service, ITP Phone, which had free calling to over 30 countries for $25, less than the $30 I was paying to Vonage. I sent an e-mail to Vonage. But they responded by telling me that I had to speak with a customer service representative to cancel my service. I took a deep breath and called them so that they could not claim I owed them money from ongoing service. I expected the worst, and I wasn't disappointed. I had some weird sounding guy come on the line who proceeded to put me through the wringer when I requested to stop my service. First of all, he asked for a pin number to ensure that I wasn't being bumped by another phone company. When I gave him the correct pin, he told me he was surprised the pin was valid since it should change every time I logged on. That was so much BS, I didn't even know how to respond. What I think he meant to say was that he was surprised I still had the pin so he wouldn't have a pretext for not allowing me to cancel my service. Then my andquot;customer serviceandquot; representative started coming up with 1,001 reasons why I had to stay with the company. Since he knew I wanted to change service, he told me it should still be possible to cancel my new service, even though I had not shown the least interest in doing so. I had to yell him down to get the cancellation process to go forward. He wasn't going to budge otherwise. Then at the end after 45 minutes or more of haranging, I was put on hold for five minutes, and then again for two minutes before the cancellation was complete and I got a cancellation number. I was logged on at the time to confirm the cancellation and verified that my status change to cancelled because after all that has happened, I don't trust Vonage. Even though I was only a few days into the current billing period, Vonage offered me no refund for the $30 amount they had billed me for. So here's the bottom line: join Vonage at your own peril. The customer service from their ESL andquot;customer serviceandquot; represtatives is worse than awful. They will do absolutely nothing for you unless you force them to by threatening to stop your service or worse. Do not believe anything they tell you, especially a promise to do something, because more than likely they have no intention to do it. The quality of their service is spotty at best. I had thought it was due to my DSL speed. But even after upgrading to a faster connection, I never knew when my service would become hard to hear or incomprehensible. As you can see on Vonage's website, their stock is now trading for under $1; junk stock. That means most investors don't expect them to survive for very long. So don't be fooled by their having the largest number of customers of any VOIP service. Stay clear of Vonage. Just remember, you can check out but you can never leave.

VONAGE IS AN ABSOLUTELY TERRIBLE VOIP SERVICE!! BUYERS ALL BEWARE!! VONAGE IS AN ABSOLUTELY TERRIBLE VOIP SERVICE!! BUYERS ALL BEWARE!!Posted Wed, 10/15/2008 - 11:50If Iknew that I would of had so much quality problems and serice problems with Vonage I would not have ordered that service for anything. I was originally going to get Phone Power but called Vonage first and their high pressure sales tacticscaused me to succumb to purchasing Vonage service which I have regretted from day one. I now have Phone Power which is the company I was going to go with originally when I was considering which company was what I thought would be best. It turns out that Phone Power is so much better than Vonage I will not go into all the reasons out of my frustrated experience with Vonage. Just follow some WISE WORDS. STAY AWAY FROM VONAGE LIKE YOUR LIFE DEPENDS ON IT!! If you follow those words you will not have to beso troubled like I was with the terrible Vonageservice as well as all of the Vonage tricky tactics they tryto keep you from cancelling. People told me over and over that they could not hear or understand what I was saying. Some said I sounded like I was talking under water. My voice echoed in the backgrond on my end and I could hear myself repeatedly when I talked. These are just some of the problems and these happened 90+% of the time. I have PHONE POWER now on the same DSL line and have not experienced those problems as with VONAGE. That is an apple for apple experience by the way. The same DSL line with a different VOIP service. So I know and have experienced it for a fact that VONAGE IS WORTHLESS and PHONE POWER IS VERY GOOD. All new people considering VOIP don't take this lightly and save yourselves fromthe unhappy experience with Vonage that I have had. VONAGE IS WORTHLESS!!!

Won't admit a mistake They cancelled my DSL when they ported my number and I couldn't get it back. I tried to cancel my Vonage service within the 30 guarantee but they encouraged me to keep trying to find new DSL assuring me that if I wrote a hard copy letter I could still get a full refund. After not finding new DSL service for three months I finally cancelled Vonage and now they have denied my request for a refund, which totals nearly $200.Now, several months later I got DSL again, but I won't be using Vonage.

I like Vonage We've had Vonage for 3 years. There were some growing pains in the first year or so but since then, we hav not had any problems and it has become very reliable. I think it's a great value and I plan to stay with Vonage for a long time.

Vonage: Worst Customer Service They have the worst Customer Service I have ever dealt with. You know the company has problems when they make it extremely difficult to cancel their service. It is worst than AOL. First I was told that I had to cancel on the anniversary date of my service contract, and not one day earlier. Then when you call on that date, they take all your information as to why you are calling, and then they transfer you to their Cancellation Department. I was disconnected, twice, When I called back, they had a record of me calling to cancel, but no record of me actually talking to the Cancellation dept, thus I was still active, and still being billed. It took 2 months and a final 45 minute call in order to cancel. DO NOT YOU THEIR SERVICE!

Vonage Rocks!! I have had vonage for 6 years and have to say I am still extremely pleased. I have never had any service issues, the voice quality is excellent! Customer service leaves a lot to be desired, but fortunately, it has been rare that I had to contact them. Their prices keep rising, that is my ONLY gripe!! Can't beat it, have not had a POTS line since I started with Vonage and don't miss it!

DO NOT USE VONAGE I have had Vonage for 3 and half years and have finally become so frustrated with Vonage that I have cancelled my membership. Vonage does NOT have customer service in any way, shape or form. They have a number you can call to receive a foreign call center that has predetermined scripts to read to customers, but if your question or problem is outside of that script you will have better luck talking to a brick wall. I have called their customer disservice center several times over the 3 1/2 years and have never been thrilled but after persistence on my part I would usually have my technical issue resolved. The final straw with Vonage was due to a computer glitch on their part with my billing account. After I corrected their mistake with my billing information, with the exact same information I had been using for 3 years, Vonage had the audacity to claim I had actually changed my information for one month, and then changed it back???? After, explaining to the customer service person how asinine their reasoning was the customer service person then tried to claim that my financial institution had logged into my account and changed my billing information???? Long story short Vonage would not under any circumstances accept that the error was on their part and insisted that I must pay a $9.99 reconnect fee. Yes, I had to pay a fee to reconnect a service that was 1) never disconnected, 2) an error on Vonage's behalf. The fee was automatically posted to my credit card without my authorization or notification. After trying to explain to Vonage, that a customer that has had 3 1/2 years of perfect billing history, this was an error upon their part and if they charged me the fee I would cancel my service I was told there is nothing they can do about the fee. That is the most bizarre business practice I have ever heard of, losing a long time customer over $9.99? If you decide to use Vonage do not say that you were not warned. You will eventually have a horrible experience, just read the other posts.

Vonage needs a new competitor to force adequate customer service Vonage's modem constantly interrupted my internet connection - when this happened - I lost the ability to use my phone and the internet. The sound quality was very poor - I could hear the person I called, but they couldn't hear me (I tried 3 different phones!!). The customer service (if that's what you want to call it) is simply horrible.Iandrsquo;d pay $5.00 more a month to have a call center in the United States.

VonageTheWorstDoNotUse! Vonage has progressivly slipped all the way to the bottom of the pond. The SUPPORT or lack of is the WORST I have ever experienced. After 20 minutes they just hang up on you. More than once so it must be COMPANY POLICY! NoBody can speak ENGLISH as a first language. There is no supervisor escalation because there are no SUPERVISORS!! It is a typical case of the idoiots leading the fools. There is no support because nobody is at the helm, just a bunch of robots reading from a company script.

Don't get sucked in by the VONAGE marketing. The service and support are rubbish. I have pretty good broadbamd speed and could use Skype without any problem, so i thought I would try Vonage as a means of adding a second line with cheap calls. That was the beginning of my nightmare. The service was appalling. There was terrible echo problems, and dropped lines or delays. It was unbearable. So I called them up and ended up spending hours with their tech support trying to sort it out. I finally came to the conclusion after hours on the phone with no glory that this was a big waste of time. All the while they were taking their monthly fee for a service I couldn't use. I asked them to terminate my service, but they told me they charged a termination fee.I told them that I didn't want to pay for a service I couldn't use and stopped paying their monthly charge. Eventually they disconnected my service and instead of writing me to ask for afinal payment, they instead referred me to a collection agency and added a fee for doing so.Please be warned not to get sucked in by there too good to be true offer, because the service is just not up to scratch and their customer support really sucks. Their technicians just don't know how to solve their own problems and if you dare to ask to discontinue their service they do evrything to keep you, except improve their service.DON'T DO IT! Try Skype instead. It is much more reliable.

Vonage lack of customer service Had Vonage for 13 months. Quality was inferior. Voange kept insisting the fault lied in my existing wiring. My previous service had worked fine. I was connected to a cable modem. I switched to my cable cable VOIP service and magically my ' wiring ' problem was gone. Then I found that I had to CALL VONAGE between 9-5 (M-F) to CANCEL the account--even though the number was ported out-they keep the account active ($$$) They promised everything, free 1, 2 ,3 months to stay---when I said I was recording the conversation, they finally quit begging--guess that meant they never intended to keep ' the free offers ' The customer service was the worst I have ever experienced.

The Best VOIP I've had I've been with Vonage for almost 4 years now, I moved to a new house and I wanted to keep my phone number so I switched from Verizon to Vonage. Forthe firstfew monthsI had problems with the phone line, it was choppy, sometimes the phone would ring and I could not hear the person on the other line though they could hear me. I switched from DSL to cable to solve the problem and it did. After almost four years of being with Vonage I can say I'm pretty satisfied with their service. When my internet is down which doesn't happen very often, all calls are automatically forwarded to my cellphone so I don't miss any calls.

4 Yrs! No trouble! I have been with Vonage since October 2004. Since then I have had few minimal trouble with their service. Sure the adapter would loose connection but unplugging the adapter, counting to 10, and plugging it back in always worked great for me(and that is once in ablue moon). I have had Comcast internet the whole time I have had Vonage and the call quality is great, no difference from the old bell company service. My idea for having great call quality for a VOIP service line is not to have any malware or viruses running on your computers. Those little nasties can use up alot of bandwith that your VOIP calls use. Run your adapter off another router and do not hook a computer up to your vonage router. The more traffic the Vonage router has to take the more likely it is to give you trouble. Last but not least if you are on a cable internet connection and you have covered the first 2 item that I listed then turn that call quality setting on Vonage website all the way up. You will not notice the difference in your websurfing and online game play. By the way for the 4 years I have been with Vonage I have had the same adapterthe whole time.**I am in no way connected with Vonage nor one of it's affiliates.**Noone paid me to write this review.

Poor service, Vonage lied to us about number portability Vonage told us that we could switch our number over, even though their website didn't list our number as being switchable.They sent us the VOIP router, then when we tried to switch our number, it would let us.call customer support and they say we have wait a few days.Didn't work again. Call customer suppoort again, they make us wait again. this went on for days.They finally admitted that our number couldn't be switched over and denied telling us that it could be. They lied to us.But they had no problems charging us for a phone line that wouldn't work. We had to protest charges on our credit card.

vonage truths you do not get a free month. customer service is beyond awful. i recommend you never use them. they cheat and charge you for service you do not use.

Good VOIP with Poor Customer Service Working with customers is not their forte. Caller ID is screwy. They blame the originating service provider for not publishing the name properly. So -- why is it when I call from an Vonage line the receiving line gets no useful information? Doesn't that make Vonage the originating service provider? Talking with customer service does you little or no good. You have to send them an email and then instead of calling they send you the "answer" which is not related to the question!

I have owned a Vonage number for approximately 4 years. Initially it was a headache to get it setup. However, after that time it was a no brainer. With respect to my internet connection, I do have a good one. A good provider should have low ping times and high upload/download rates. These should stay stable over the length of the call. Some ISP's give you an initial boost on download but then tapper off. Also, many IPS's have good download rates but horrible upload rates. Cable modems can often be like that. After all, a phone conversation is a two way thing. If you can't upload properly then the conversation is going to be bad. About the only thing I do not like about vonage is it's phone rates. They keep on telling me they are the best in my area but when I give them links to their competitors they babble about superior service. What is it. Superior service or the best rates. With more and more companies offering VOIP services, check around. Many of the ISP's, cellular and other companies offer voip service.

Avoid Vonage! We have had Vonage residential for under 6 months and have had them replace the equipment FOUR times! Our down time has been about 6 to 8 weeks! Tech support is very, very slow.

Fraud through Vonage I called them to check on changing over to VOIP, unfortunately I got a person who didn't tell me all the extra charges and the two year commitment until almost the end of our conversation. When he told me this, I told me inno uncertain terms that I did not want theservice, that I would speakwithmy husband before making a two year commitment and not to hook us up, period. I spoke with my husband who agreed we did not like the tactics used by this person and we would look for another service or stay with our present phone service. Next thing I know they deducted equipments fees from our bank account. I called obviously, explained what had happened and was assured by a supervisor that it was handled and no account was opened. HA! I told the person I would not accept the equipment and told DHL to take it back to Vonage when it arrived. The supervisor had told me that my account would be credited when they received the equipment back. It never has been refunded. I held off with my letters to various officials until I made sure one way or the other. On April 14th, about 3 weeks later,I checked my bank account to find a deduction of $28.95 to Vonage. Irate, I called immediately only to be told I had an account. I had to go through the entire story, wait on hold for another supervisor, promised it would be handled again and that someone would call me in the morning. No phone calls have come. This is called FRAUD and I will not stand for it. Think of all the other people he has done this to, elderly or whatever, that haven't notice the money coming out of their accounts? I will tell teh world in every place I can about the fraud Vonage is doing.

Vonage is the best If you sign up for a service, you should have at least a little background about it.Probs exist because of your isp..and never forget to read it's TOS before getting mad about the fees.

Vonage - Poor VoIP I stuck with Vonage for a year with the hope that they would improve their product. It never happened. There were several days I would pick up the phone and get the message, Your Vonage devise does not register on the Vonage network." When I disconnected my service with Vonage, they noted that I never called them about the problem. Apparently they didn't realize my problem was I couldn't place a call. Call quality was very poor. When I say poor I mean you can't hear what incoming calls are saying and your voice will sound like a whisper to the person you are calling. I tried changing the settings of the device and that did nothing. I purchased faster Internet that did nothing. (They assured me my original speed was fast enough.) Basically, I spent a year looking for a reason to stay with Vonage because of the price, but the reality was they don't have a dependable product. Save yourself the hassle of dealing with their "customer service" (It took 30 minutes for them to agree to disconnect me. They kept saying that they needed to educate me about their product.) and select a phone service that can meet the promise of quality phone service.

Vonage - Good Price Bad Product I stuck with Vonage for a year with the hope that they would improve their product. It never happened. There were several days I would pick up the phone and get the message, Your Vonage devise does not register on the Vonage network." When I disconnected my service with Vonage, they noted that I never called them about the problem. Apparently they didn't realize my problem was I couldn't place a call. Call quality was very poor. When I say poor I mean you can't hear what incoming calls are saying and your voice will sound like a whisper to the person you are calling. I tried changing the settings of the device and that did nothing. I purchased faster Internet that did nothing. (They assured me my original speed was fast enough.) Basically, I spent a year looking for a reason to stay with Vonage because of the price, but the reality was they don't have a dependable product. Save yourself the hassle of dealing with their "customer service" (It took 30 minutes for them to agree to disconnect me. They kept saying that they needed to educate me about their product.) and select a phone service that can meet the promise of quality phone service.

Very poor call quality and busy lines I am not the type of person to submit reviews as I'm too busy to both but some of the review claiming how good Vonage is are a load of bull. I think Vonage is way over subscribed and over-rated. I joined Vonage because on paper, it a good deal. In reality, for many of the countries I wanted to make free calls to, Vonage lines were always too busy. So much so, that I ended up using my landline. Also, call quality was very bad that when I made business calls, people asked me if I was using VOIP. I was well annoyed and wanted to end my service. I contact Vonage and they persistently encourage me to stay offering discounts and refunds for their admittedly inadequate service. In my personal opinion, there customer service helpline is a con. Customers feel secure knowing that they can easily get through and speak to a person on the line. The staff are sales orientated customer services people. From my experience, they are very well trained in retaining customers. They kept telling me it there was a temporary fault and as a good will gesture, they would refund me some of or give discount on my line rental. They were desperate to keep me on something, even offering a 2.99 package which you don't see on their website. Vonage spend too much money on staff to retain customers as its cheaper than improving their infrastructure. I said that I wanted to close my account and I was more than happy to pay the disconnection charge as their service was ruining my business. I definitely would not recommend Vonage. I am much happier paying BT line rental and using other services like Alpha, at least they are reliable. Who cares if its cheap. Its actually very expensive as most of the time, it doesn't work! Vonage - get your act together. I will try your 30 days trial again in 6 months times to see if the service has improved. However, I very much doubt it.

Customer serviced When I called to ask about Vonage and told them that I had wireless, they told me it would work fine. Liars! When after three months of garbled and dropped calls I called to cancel my service, I was put on with a woman who kept saying I understand how you feel, but who would NOT accept my decision to cancel the service. Finally, after 45 minutes (I timed it) of trying to cancel my service, to get off the phone I accepted her offer for a free month, put the vonage stick in my drawer and never made another call. However, I refused to pay another cent to them, until they put me into collections. I will never use them again, and recommend that you not either!

I was recently a new customer to vonage and I have to say I was disappointed. Vonage is nice because it's cheap but you know that saying "you get what you pay" well that's how I feel about their customer service. The phone overall was ok but the customer service is what threw me over the edge of not liking it, with some other excepts too. Like anything else, it's important to do your research and know all the facts before you sign up for a 2 year contract.

horrible customer service I have used for Vonage for 6 months (1 year for all VOIP phone service). I got a promotion offer from Verizon for $14.99/month for unlimited local and long distance call. Then, I called to cancel my Vonage service. The Vonage customer rep told me that they can match the price; then I decided to keep since we have more features such as caller ID. One day I went home to find out that my phone was disconnected by Vonage without notifying me. Then, I called them to find out why. They told me that they need to open a new account so they can implement the special offer. I was very upset but continued to go along to open a new account with them since I do not want to lose my phone number. During the process the customer rep (from India) told me that the promotion of $14.99/month is no longer is available but it is $19.99. They opened a new account but they need to get the permission from the management (from the US) in order to implement the new price. The phone worked again. The next day I found out the phone was disconnected again. I called them and they told me that the registration of new account must be done manually with a special promotion instead of the automatic system. Then, I had to wait for another half day to talk the rep from the US to set it up manually. It was finally opened but they run into the number porting issue which I cannot receive an incoming call. The Vonage already own my number but I don't know how they do it. I am so tired of their customer service because their is a disconnection betweent the reps from India and US. Finally, I transferred my phone service back to the landline phone with Verizon ($14.99/month for 12 mos). I am so happy now.