Best Business VoIP

Finding the best business VoIP provider can save your business a lot of time, money, energy and headaches. Sometimes, though, picking the best business VoIP provider can be difficult. Choosing a business VoIP provider is a complex process and there are a lot of business providers to choose from.

We’re here to help.

From determining what you need when it comes to business VoIP and communications to evaluating the best business VoIP provider, we’ll guide you through the broad and basic steps you'll take to find the best business VoIP provider. Continue reading after the jump to learn about how to find the best VoIP provider for your business.

1. Picking the best business VoIP: Figure out what your office can handle.

One of the first and most important things to find out before you look for the best business VoIP provider is your network capacity - basically, can your computer/office network handle VoIP.

A traditional VoIP service needs a connection speed of 80kpbs in order to make quality calls. We recommend if you’re signing up for a VoIP service, that you have at least a DSL high speed connection (if you're only going to be making one call at a time). If you're going to make more than one call at a time, you need 80kpbs per line. You can find out what kind of connection you have with our VoIP speed test.

You should also find out if you should purchase your own business VoIP calling system or if you need to use a hosted VoIP provider.

The difference between hosted voip and your own phone system

With hosted VoIP, you'll pay for each seat. With your own business phone system, you pay for the system as a whole.

Usually, the point of cost effectiveness is around 20 users. Fewer than 20 and hosted PBX is cheaper; more than 20, and a complete phone system gets cheaper and cheaper.

2. Picking the best business VoIP: Figure out what you want your system to do.

To pick out the best business VoIP provider, you will have to determine which VoIP services work best for your business. Each VoIP provider has a slightly different range of services. They also have different target markets and target market pushes.

For example, if you make a lot of international calls to a specific country, you'll want to find out which provider has the best rates for that country. If you send a lot of faxes, you'll probably want to find a VoIP provider that has a faxing service.. If you need several employees to hear the same information, you need a VoIP provider that offers conference or three-way calling.

Even if you don't know what specialized features you need, you should ask yourself the following questions.

  • How many hours does your business use the phone per week?
  • How many hours would you estimate your company uses the phone per month?
  • What do you currently spend on telecommunication services?

Having some hard numbers will help you choose more quickly, when it comes down to it. Also, the number of minutes that you spend on the phone is important for making sure you get the right service.

3. Picking the best business VoIP: Compare basic costs among providers.

Make sure VoIP is cost-effective. How and how much does each company charge you for VoIP: Per month? Per minute? Per call? (The numbers from step 3 will help you out). Also, figure out which calls/features are included with the price you'd like to pay. That'll help you get a realistic estimate.

4. Picking the best business VoIP: Compare service types

This step goes hand in hand with finding out which type of service you need. Each VoIP business provider has something a different to offer. Some of the options include:

  • Free international calling options
  • Video Conference calls
  • Complex Call Forwarding rules
  • Free installation costs

There are lots of special offers out there, too. Make sure you use our various comparison tables to get the information that you need.

5) Picking the best business VoIP: Compare reliability and reputation

One way to find a reliable and reputable VoIP business provider is to do some research.

Look around on a site like (we host their voip reviews on our site, too) and read user reviews and ratings. The more reviews a provider has, the more you can trust them. Additionally, these reviews can give you an idea of how well VoIP providers do in the following areas:

  • Customer Service
  • Sound Quality
  • Reliability
  • Features
  • Price

We also give you an average score, too.

6) Now pick!

After looking at these 6 factors, you should be able to find out which providers are the best-suited for you. Use the table at the top of the page to make your comparison and your choice.