VoIP Services Making for More Productive Employees

An increasing number of businesses have replaced their traditional phone systems with Voice over Internet Protocol (VoIP) phone systems, and they are benefiting greatly from the switch.

VoIP systems do not only help businesses reduce their communication costs significantly; they can also make their employees more productive.

Here is a look at how implementing a VoIP phone system can boost your company's productivity….

Complete Control

With a VoIP phone system in place, you will be able to see a complete list of employees who are using the system on your computer.

You can make a phone call to any of them with just one click and check numbers dialed, call durations and missed calls.

Depending on which VoIP system you choose, you may also be able to listen in on your employees' phone conversations. This gives you complete control over the phone-related activities that go on in your office, making it easier for you to set procedures and guidelines to achieve a higher level of productivity.

In the article “7 Advantages of Using a VoIP Phone System,” Nexogy President Carlos Lahrssen points out, “It’s not always easy to predict how many phones you’ll need over the next year, and if you have a traditional phone system, you have to estimate carefully to avoid spending money on phone lines you won’t use. All this goes away with Hosted Telephone systems. With VoIP for your business, you can add a line as soon as you add a new employee, and when an employee leaves, you can easily reassign or remove the line. You always have the right number of phone lines for your needs.”

Time-Saving Features

A VoIP phone system also comes with an extensive range of features that can help you and your employees save time and effort.

Some of these features include speed dial, selective forwarding, voicemail, priority alerts, email messaging and call chasing.

These features can be used together to create a streamlined communication system that automates many tasks that previously had to be performed manually, such as finding phone numbers, placing calls on hold, forwarding calls, receiving fax and setting up audio bridges.

Remote Office

Another advantage of using a VoIP phone system is that it allows you and your employees to work remotely.

By using the remote office function, you can route phone calls to other landline phones or mobile phones. This function makes it possible for your employees to perform their work duties even when they are traveling or forced to stay at home because of severe weather or other circumstances.

Additionally, you can use the conference call function to hold meetings with employees who are not in the office.

Examples of Organizations That Have Benefited from VoIP Phone Systems

Cambridge General Agency, a California-based insurance agency, decided to implement a hosted VoIP solution to reduce costs, but it later discovered that its new phone system also helped increased its employees' productivity.

Its VoIP system enabled its clients to reach specific employees directly and its employees to work from their homes or other remote locations.

Also, all its offices could use the same phone system, which improved communication significantly. The Franciscan University in Ohio was another organization that saw an increase in productivity after switching to VoIP.

After implementing a VoIP phone system, it was able to hold conference calls, make programmable voicemail available to students, and improve its menu system and program for different departments. Overall, VoIP gave the university more control over phone communications than its old phone system.

A VoIP phone system can make a significant difference in your employees' ability to work effectively and efficiently.

If you want to take your business productivity to a new level, it is recommended that you start adopting VoIP as soon as possible.


Photo credit: Image courtesy of Stuart Miles at FreeDigitalPhotos.net