8x8

8x8 allows businesses to serve their customers better with mobile, flexible solutions that help employees do business from anywhere, anytime. The 8x8 services are easy to use, and they include hosted VoIP phone, hosted contact centers, unified communications, and more.

Featured plan...

Virtual Office - Introductory Price Promotion

$ 19 .99/month

compared to: $39.99/month

3.9
35 Reviews

Virtual Office - Introductory Price Promotion

Basic Info

  • Price: $19.99/month
  • Set-Up Fee: $0.00
  • Termination Fee: $59.99

Key Features

  • SLA of 99.997% uptime
  • Serving 100+ countries
  • Magic Quadrant Leader
  • Daily Call Report

8x8 Virtual Office Metered Extension

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $39.99
  • Termination Fee: $0.00

Key Features

  • Unlimited Outbound
  • Free Inbound US
  • 30 Day Guarantee
  • Local Tech Support

8x8 Virtual Office Global Extension

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $39.99
  • Termination Fee: $0.00

Key Features

  • Unilimited calls
  • Select Intn'l loc
  • 30 Day Guarantee

8x8 Editorial Review

Many hosted PBX solutions claim to offer a more extensive feature list than their competitors, but 8x8 is one of the few that actually delivers on that statement. With competitive pricing, reliable service, and advanced features, they hit the mark for a great hosted PBX solution.

Small Business Solution

When it comes to small businesses, 8x8 is a great hosted PBX provider that combines reliable service with features that are necessary for everyday business practices. 8x8’s hosted PBX VoIP service allows businesses of any size to operate their phone system like a Fortune 500 company. Because the phone system is hosted off-site, features can be altered at will by the business owner.

Benefits of 8x8’s Hosted VoIP

8x8’s hosted PBX VoIP is truly an asset for small businesses whose employees are constantly mobile. With their mobile app, Softphone, employees can make calls from their smartphone, tablet, or PC. The benefits of hosted PBX VoIP also extend to feature and line management. Plans can be molded to fit the business's needs as it grows or downsizes.

Virtual Office - Introductory Price Promotion

8x8’s Virtual Office solution has small businesses in mind. It is a hosted PBX solution that puts together enterprise-quality phone features and service at an affordable rate. Any type of small business will should benefit from the features offered by 8x8’s Virtual Office phone system. Others agree: Frost & Sullivan gave 8x8 their 2012 Market Share Leadership Award.

Plan Pricing & Basic Information

  • Promo Price: $19.99/month
  • Regular Price: $39.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $59.99

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Account Management
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • 411
  • Address Book
  • Attendant Console
  • Auto Forwarding
  • Call Blocking
  • Call Center
  • Call Conferencing
  • Control Panel
  • Do Not Disturb
  • Enhanced Voicemail
  • Find Me/Follow Me
  • Hunt Groups
  • Multi-Ring
  • Music on Hold
  • Outlook - Office Integration
  • Redialing
  • Professional Greeting
  • Remote Office
  • Voicemail to Email

Additional Notes:

Refund after 30 day trial will only be for activation fee and equipment, not the monthly fee. After the 30-day trial period, a charge of $59.99 will be incurred per extension if subscriber cancels within 12 months of initial purchase.

8x8 Virtual Office Metered Extension

8x8's Metered Extension offers 250 minutes of calling to the US and Canada. Additional minutes are 2.9 cents per minute, plus international tolls. This plan makes sense for offices with very minimal outbound calling needs.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $24.99/month
  • Minutes: 250
  • Long Distance: Overage Rate - 0.0290/min
  • International: N/A
  • Set-Up Fee: $39.99
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Account Management
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • 411
  • Address Book
  • Attendant Console
  • Auto Forwarding
  • Call Blocking
  • Call Conferencing
  • Control Panel
  • Do Not Disturb
  • Enhanced Voicemail
  • Find Me/Follow Me
  • Hunt Groups
  • Multi-Ring
  • Music on Hold
  • Outlook - Office Integration
  • Redialing
  • Professional Greeting
  • Remote Office
  • Voicemail to Email

Additional Notes:

Refund after 30 day trial will only be for activation fee and equipment, not the monthly fee. After the 30-day trial period, a charge of $59.99 will be incurred per extension if subscriber cancels within 12 months of initial purchase.

8x8 Virtual Office Global Extension

Global Extension is perfect for those who do business with other countries. It lets users have unlimited calls to US and select international locations.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $79.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $39.99
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Account Management
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • 411
  • Address Book
  • Attendant Console
  • Auto Forwarding
  • Call Blocking
  • Call Center
  • Call Conferencing
  • Control Panel
  • Do Not Disturb
  • Enhanced Voicemail
  • Find Me/Follow Me
  • Hunt Groups
  • Multi-Ring
  • Music on Hold
  • Outlook - Office Integration
  • Redialing
  • Professional Greeting
  • Remote Office
  • Voicemail to Email

Additional Notes:

International calls are "select unlimited". Countries included in unlimited international calling option Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Moscow-Central, Moscow-Suburb, St. Petersburg, Spain, Sweden, Switzerland, and United Kingdom Asia: Australia, Japan, Malaysia, New Zealand, South Korea, Taiwan, China, Hong Kong, and Singapore Latin America: Chile, Sao Paulo, Caracas, Mexico City, Monterrey and Guadalajara Middle East: Israel US territories: Puerto Rico, US Virgin Islands, and Guam.

8x8 Business Basic

8x8's home office solutions focus on small office or home office needs. This covers the basics such as unlimited local and long distance calling, plus some advanced features such as caller ID blocking, three-way calling, and more.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $29.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $29.99
  • Termination Fee: $59.99

Equipment Options

  • IP Phone Included

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Account Management
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Waiting
  • Voicemail
  • Call Blocking
  • Do Not Disturb
  • Enhanced Voicemail
  • Find Me/Follow Me
  • Redialing
  • Voicemail to Email

Additional Notes:

Refund after 30 day trial will only be for activation fee and equipment, not the monthly fee. After the 30-day trial period, a charge of $59.99 will be incurred per extension if subscriber cancels within 12 months of initial purchase.

User Reviews for 8x8

Average user reviews

Based on 35 Reviews

Overall
3.9
Customer Service
3.55
Sound Quality
4.2
Price
3.95
Reliability
3.85
Features
4.4
Customer Service:
1
Sound Quality:
3
Price:
3
Reliability:
1
Features:
2
Overall:
2

Would Not Recommend to a friend.

President

Posted on: July 24th, 2017 by awatts@v3ca.com

We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Reliability:
1
Features:
5
Overall:
1

Would Not Recommend to a friend.

Left 8X8

Posted on: July 3rd, 2017 by Family9531

After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
3
Reliability:
1
Features:
3
Overall:
1

Would Not Recommend to a friend.

8x8 Frustration

Posted on: May 19th, 2017 by steve.smith74

Following a very stressful 24 months after migrating from a reliable Avaya system to 8x8, we have decided to pull the plug. Unfortunately 8x8have failed to step up to the plate when it counts most. Their support has been close to none-existant and technician training is dire. To top it all off, 8x8 will not accept and early termination even though our Directors are continually have call quality issues and are fed up. This is extremely embarressing considering I recommended the move. I urge anyone to think twice before committing to anything beyond 12 months as you are stuck...no matter what!!!. Below is the email I received confirming that early termination is not an option. Rather poor considering it would be no skin off their noses as there is no direct cost implication, just a loss of 12 months revenue. Think twice as there are better options available. ++++++++++++++++++++++ I have had word back from the finance department As this is deemed not an 8x8 system failure i cannot reduce the termination cost Im sorry i cannot be of help on this +++++++++++++++++++++

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
4
Reliability:
5
Features:
4
Overall:
5

Would Recommend to a friend.

Reliable VoIP sercive provider

Posted on: April 13th, 2017 by Jay Lee

8x8 as a VoIP provider is good. I also recently upgraded firmware due to SIP trunks failing, the first time it failed I reentered the password and it started working again, the second time I went through several versions to get to the latest firmware and it had been working good for a couple of weeks but now trunks are showing as REJECTED. Nothing I change fixes them. It's strange how they just stopped working one day. I have tested sip trunks on other devices via route-test.com and they are working fine, just not on the UCM6102

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Reliability:
3
Features:
3
Overall:
1

Would Not Recommend to a friend.

Price more than doubled in 1 year

Posted on: April 6th, 2017 by Jack Thomas

Have had service with the company for nearly 17 months and the price started at $35.29 per month and I did not closely monitor pricing on my account and within 17 months the price more than doubled to $74.13, no additional services added...since the bill is paid by a business credit card it was my mistake for not contacting the company sooner, but every 2-3 months the company arbitrarily raised the prices, now they are more expensive than a traditional phone company! I do not recommend especially as they make you jump through hoops to cancel service...avoid this company, less expensive options are available like Ooma, have service with this company for 3 years and no price increases

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
2
Reliability:
1
Features:
4
Overall:
1

Would Not Recommend to a friend.

BAD Service - Bad Customer Service! 8x8

Posted on: December 28th, 2016 by carseast

This company is run by a group of incompetents. Horrible service and worse customer service. Their level one support people don't seem to have much technical training if any. Customer service people don't have the power to correct billing issues. Horrible experience... I advise you go elsewhere

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Excellent Product-Service-Value

Posted on: May 11th, 2016 by Michelle Mosher

We have used 8x8 since our office opened and we have rarely had any issues. If we do they are taken care of immediately. We were new into the VOIP world, but love the service and the features we can share with our clients. The ability to be out of the office and still accessible is our greatest option and we love that the fax and voice mails come to our emails as well. For what we pay, we can't beat what we have! The only thing that would make it better is a wireless headset, but that's my issue, not theirs

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

VP - Park Heights Roofing

Posted on: May 9th, 2016 by parkheightsroofing

8x8 VOIP phone service has helped propel our company to the next level by ensuring that we could both handle the flexibility needed in this day and age for office and mobile calling as well as the call volume. I highly recommend 8x8 service for their excellent phone service, customer care center and features. Every time I have needed help setting up a feature or creating away messages for vacations or best way to use the auto-attendant, a live personal 8x8 representative has been available to help me quickly and accurately

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Agency Owner - review for 8x8

Posted on: May 4th, 2016 by traisley@allstate.com

Amazing product with superior customer service. I have owned an insurance agency for over 25 years and 8x8 has far and away been the best phone service provider we have had. I highly recommend them. Santa Clara Insurance Agen

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

IT Manager

Posted on: May 3rd, 2016 by Ralph Bacon

8X8 has been the best solution imaginable for our business! We operate seasonally out of multiple locations with seasonal employees. It is extremely easy to set up new lines, re-configure, and very economical. We went from 5-6 different phone carriers to just one service saving us time, technical expertise, and most importantly money. The service from 8X8's technical staff is easy to get a hold of and very knowledgeable about their product. I never hesitate to share my experience with other business people. Thanks 8X8!!

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
1
Reliability:
4
Features:
4
Overall:
2.8

Would Not Recommend to a friend.

Horrible Customer Service 8x8

Posted on: June 14th, 2015 by rjnrv

8x8 customer service is not good, expect bills of $60 per month per line and their billing system is horrible. We ran phones for multiple companies and for over two years have had problems downloading the phone statements. You have to go online and get them, they will not send them to you and over the years, there have at least three times that the statements could not be downloaded for several months at a time. Tech service agreed there was a problem each time, but could not produce a statement. They have no problem billing your credit card, and with money in hand, it seems as if your problems are not their problems

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
2
Reliability:
1
Features:
2
Overall:
2

Would Not Recommend to a friend.

Absolutely not!

Posted on: May 20th, 2015 by country

Initial phone rates were great and so was the quality for the first year. Everything got progressively worse. I got new phones, new modems that were specially made for 8x8 that did absolutely nothing. Phone bills doubled in about 6 months. Phone calls would fade in and out and I would miss whole parts of the conversations. Features on the phone like the auto attendants would just come off for no reason as would the greetings. I would get voicemails at 7 am that said they were left at 5 pm that evening and nobody could figure out how to fix it?? I was with these people for 5 years and I called to drop a couple extensions and they said I had to give them 30 days notice. When I wanted to drop one of my numbers, that I'd had for years, I was told I had an Early Termination Fee?? I didn't sign a contract with them. They said because they posted it on their website it was the contract. I would warn anybody against signing up with these scammers!

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Office Owner and manager for Dr. Long's office - 8x8

Posted on: June 16th, 2014 by Jasmine

Top Reasons to Drop Your Phone Service in Your Medical Practice If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how: You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available. Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be able to call directly to the patient any where you are at. Out of town, no problem, at home you are covered. This team will be able to get the message right to your iphone or any other mobile phone thru the app that comes along with your service. I know your thinking it is too complicated and that's is reasonable to think that way at the start. All of our questions were answered by their award wining sales team and tech team when we signed on. Yes, I dropped our local phone company and found the best service for our office. Have I saved a lot from going this route. Yes, many times over. I can also control when to answer the phones so that I can talk with the patients and find out just what they need. It allows for better scheduling for the doctor as well. Love Monday mornings with all of the emergency's hitting your answering machines, I don't have to worry about it at all. I just open the app the night before, review the messages and then go right to my schedule to see where to schedule them in. My dental software is on the cloud and I my new phone service tech support is just as great as my dental software team! If you want your patients to hear certain announcements when they call in you have this feature in the auto attendant. You will not have to pay extra for this feature and in fact you can drop your prerecorded sales message that you have pay for and design your own add for free. Our office likes the fact that we can trail any call that comes in. We are able to print a call list out and call back the patients who don't leave a messages. It has really brought in more revenue when we are out of the office. Patients will not always leave a message on your off hours but they love it when you call them back and say I say, I saw your phone number on our call log what can I do for you! It will bring in more and more costumers for your office and your patients know that your team will call them back! In running the technology in our office, I can say first hand that this team is very capable of running our phone system, hands down. I only choose the top of the line companies to work with because my time is valuable in running our office. Oh, by the way you can down size your staff using this phone system as well. We have a very small staff and I have all of the technology working great in our office! Now, in short here is what you are looking for: Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Aggreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely There is much more than what I have mentioned above that this team can give you at a price that the phone company can not beat! Don't forget they major in supporting Medical and Dental offices so that is a big plus with this company. Who is the company? It is 8x8.com and your going love being with this team

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
2
Reliability:
1
Features:
3
Overall:
2

Would Not Recommend to a friend.

All fluff, poor substance. -8x8

Posted on: March 8th, 2014 by 8x8 fail

10-days into evaluating 8x8... Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance. (I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards) My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do. Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support. Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee. Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in and out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use. Not business class. 8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...? Officially throwing in the towel and moving on to evaluate another VOIP service...sigh

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Reliability:
1
Features:
4
Overall:
2.4

Would Not Recommend to a friend.

8x8 is at best Incompetent

Posted on: April 16th, 2013 by curtthomas

Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Reliability:
1
Features:
3
Overall:
2

Would Not Recommend to a friend.

I will never deal with 8x8 again

Posted on: April 12th, 2013 by kennedymat

I was very disappointed in my experience with 8x8, and will never do business with them again. To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. Thats fine for a call center solution, but not for a work desk where people dont wear their headsets all day long. There were other feature problems as well. I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day. To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund. Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
4
Reliability:
3
Features:
3
Overall:
2.8

Would Not Recommend to a friend.

8x8 Tech and Sales Sides Don't Communicate

Posted on: January 7th, 2013 by Buende

I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

The Best!

Posted on: July 16th, 2012 by jayl00

This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Works Great

Posted on: May 31st, 2012 by jbrady177

We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office. If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8: Completely Satisfied

Posted on: May 14th, 2012 by Ehagen

I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RAVING 8X8 FAN!

Posted on: March 7th, 2012 by hmachado

First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I cant say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and theyve never let me down. They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldnt know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. Theres even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail. My number one concern was voice quality, and over the last two years I am extremely pleased to say that we havent had any issues. In fact, weve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8! RAVING 8X8 FAN

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Love 8x8

Posted on: March 1st, 2012 by The AHI Group

Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8: Legendary Support

Posted on: February 23rd, 2012 by joshquick

We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8: Amazing Service!! Great Features!! Nice Phones!!!

Posted on: February 23rd, 2012 by shelveen

After weeks of extensive research and trying out VOIP providers, this is the only VOIP provider with the best quality system. Customer service is great..they even help you set it up Amazing voice quality...HD Quality Voic

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Reliability:
3
Features:
4
Overall:
2.4

Would Not Recommend to a friend.

8x8 has lost its ethics and lost its way

Posted on: September 26th, 2011 by VoipReview Staff

I have been a customer since 2005, when 8x8 was still calling itself packet8. I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company. I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started. Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company. Then they overcharged a non profit I recommended them to by a significant amount. I had to get involved and fight them on it, finally involving the CEO directly. The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right. I had the non-profit close the account. After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since. Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]". I complained to the company multiple times and they will not explain this unethical behavior nor change it. This time the CEO has not responded. As a result, I am canceling my account today. I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA. After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax. 8x8 has lost its ethics, and lost its way. I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are 1 assessments. Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Full Service Provider

Posted on: May 18th, 2011 by Hkohos

The installation process was not as smooth as we had hoped, but it did nto affect us as we had our old phone systeme in place until the new system came up. At first we thought it might vbe 8x8 quality issues, but we found out after they recommended to us to get a $100 router that prioritizes voice packets the service and quality was great. We have come to learn that the quality provided by 8x8 is great and as soon as we learned that we had to prioritize packets in our router that was a simple setting we were quite happy. andnbsp

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
5
Reliability:
5
Features:
5
Overall:
4.6

Would Recommend to a friend.

8x8 Customer Review

Posted on: August 12th, 2010 by BulaBula

The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service. I have called a wide range of differenty phone numbers around the world and never had any problems. Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle. And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems. One of the best things about Packet 8 is the savings! Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government. There is just one, single 3% federal tax

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
4
Reliability:
4
Features:
4
Overall:
4

Would Recommend to a friend.

8x8 - Voip Provider Review

Posted on: July 2nd, 2010 by rastabee

My Packet8 experience has been absolutely wonderful so far. When I received my Uniden 1868P VoIP Internet Phone adapter/telephone combo device, I was able to install it in minutes due to the excellent instructions that were enclosed. After making the necessary cable connections, I lifted the receiver, dialed the special code that was provided, and had an email confirming my activation within minutes. I made my first "live" internet phone call within 15 minutes of unpacking the adapter. As an IT professional, I have installed hundreds of new hardware devices and have never experienced a setup as quick and easy as this one

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip Customer Review

Posted on: March 25th, 2010 by S.A. Gibs

I have been using 8x8 voip for over a year and it has been an excellent second phone line for my home business. I can forward calls to my cell, both ring. if I'm home, I pick up the 8x8 phone. If out and about, I pick up the cell. Overall, a great service that I am really happy to have

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip

Posted on: March 21st, 2010 by R.I.T.A.12

8x8, inc. is a great and easy way to enter into the world of Voice Over IP. It is very easy to set up, simple to use, and a great money saver. Previously I was trapped in a nightmare of porting my phone numbers and then being disconnected however, 8x8, inc. was very helpful throughout the whole process of getting things straightened out and corrected. Thank you 8x8

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip Provider

Posted on: March 18th, 2010 by wildcard

After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I am sticking with 8x8 Inc

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Business Voip Service

Posted on: March 14th, 2010 by breenick

I have a busy insurance agency- 6 phones, switched from Qwest to 8x8 and couldn't be happier. I had a small issue with our initial configuration but the tech support people were available, easy to work with, and got me up and running quickly. The features we got have been invaluable to my business. I would recommend them to anyone that has a good net connection

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
3
Reliability:
4
Features:
5
Overall:
4.4

Would Recommend to a friend.

8x8: wonderful customer support

Posted on: March 9th, 2010 by mbail

As the owner of a small business, I have locations in other parts of the U.S. and canada. We all needed to have the same toll free number, just have different extensions...we tried with another VoIP provider and it was awful. We had their service and phones for 9 days. The phones were only operable 1 day out of the 9. 8 x 8 offers a full service business solution with the most cost effective way. The features that they offer are second to none. I would never go back to anyone else again, for our business phones. The customer support here is wonderful. We had a problem with one phone in a satellite office that also has vonage, the tech support walked through every step for an employee to restart everything and plug everything in and provide him with the correct IP address and within a half an hour, he was up and running. We are very very pleased for the decision that we made to come to 8 x 8.

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 saved me money

Posted on: November 21st, 2009 by LiveWire

I am so happy that I moved to 8x8 because my service has been great and my telecommunications costs have gone way down. I am a contractor and I love the follow me and other features that I got for free. I signed up and they had a special going for free installation, not really sure what installation was because they just shipped my preprogrammed phones and I plugged them in and everything worked, but it was free. I also got a phone for my house and if no one answers at the office it rings on my home phone. I love it

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Reliability:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip Phones Service is Good

Posted on: October 24th, 2009 by fonejunkie

I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half

Have an issue with this review?

This review is the subjective opinion of the user and not of The-Digest or VoIP Review.