AVAD Technologies Editorial Review
AVAD Technologies is a business hosted VoIP and virtual call center solutions provider. The company customizes each system to fit the needs of each customer. Also, AVAD assigns a specific team of dedicated help professionals to each client. This means that clients will always be able to talk to the same team if questions or a problem requires attention. Being able to have that continuity and to talk to the same person each time allows for AVAD to build a relationship with each customer and the customer has the confidence that they will not be passed around to different specialists each time.
The virtual call center allows for AVAD to handle the technology, while the client handles the call center. They provide VoIP call center software, real time reports, and advanced features to ensure that the call center for each client is professional and up-to-date.
After the customized installation, their hosted VoIP service features 24 hour emergency support as well as 24/7 system monitoring. The system automatically updates and configures itself with new features so that the client does not have to worry about maintaining the system.