Fonality

Rated PCMag's Editors' Choice for Best Business VoIP in 2016, Fonality provides business phone services to over 30,000 businesses daily. The Heads Up Display™ app is specially designed to connect your employees in one convenient and user-friendly web portal. Fonality strives to meet the needs of every customer, and accomplishes this by offering a number of deployment options. Monthly recurring payments make payment a breeze.

Essentials

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Key Features

  • Auto Attendant
  • 24/7 Customer Support
  • Unlimited Calls
  • Unlimited Basic Queues

Professional

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Key Features

  • Unlimited Calls
  • 24/7 Customer Support
  • On-Demand Recording
  • HUD UC Software

Ultimate

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Key Features

  • 24/7 Customer Support
  • Advanced Queues
  • Voicemail Transcription
  • Unlimited Calls

Fonality Editorial Review

Fonality serves over 300,000 people on a daily basis. Customers can choose among three plans, which can be cloud based or hosted in-office. All plans include over 100 enterprise system phone features and 24/7 Golden Support. 

Each plan promises to boost productivity, help you sell more and provide better service, and simplify communication amongst remote workers. Fonality's plans have built in call center capabilities, including unlimited call queues and real-time reporting at an affordable price. 

With a 0% net customer churn rate, it's no surprise that Fonality has the best retention rate in the VoIP industry. They rank highly among customers and stay up-to-date on the latest VoIP technologies. 

Essentials

Regardless of business size, the Essentials plan has all of your bases covered. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $19.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • Phone Credit
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Voicemail
  • Call Conferencing
  • Redialing

Additional Notes:

Customer may terminate with thirty days written notice prior to the end of the initial contract term or next renewal term to billing@fonality.com.

Professional

Choose the Professional package for all Essentials features plus our award-winning HUD UC Software, HUD Mobile App, Daily Email Reports, and On-Demand Recording. This plan also includes unlimited calls, 100+ phone features, unlimited basic queues, and auto attendant.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $24.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • Phone Credit
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Account Management
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • Attendant Console
  • Auto Forwarding
  • Barge-in
  • Call Blocking
  • Call Center
  • Call Conferencing
  • Click-to-call
  • Control Panel
  • Distinctive Ring
  • Do Not Disturb
  • Enhanced Voicemail
  • Find Me/Follow Me
  • Hunt Groups
  • International Blocking
  • Multi-Ring
  • Music on Hold
  • Outlook - Office Integration
  • PC to Phone Calls
  • Redialing
  • Professional Greeting
  • Remote Office
  • Speed Dialing
  • Voicemail to Email

Additional Notes:

Customer may terminate with thirty days written notice prior to the end of the initial contract term or next renewal term to billing@fonality.com.

Ultimate

The Ultimate plan includes all of the Professional features plus voicemail transcription, real-time metrics, video collaboration, advanced queues, and graphical reports. The Professional features include unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, and Daily Email Reports.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $34.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • Phone Credit
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Area Code Selection
  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Account Management
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • Attendant Console
  • Auto Forwarding
  • Barge-in
  • Call Blocking
  • Call Center
  • Call Conferencing
  • Click-to-call
  • Control Panel
  • Distinctive Ring
  • Do Not Disturb
  • Enhanced Voicemail
  • Find Me/Follow Me
  • Hunt Groups
  • International Blocking
  • Multi-Ring
  • Music on Hold
  • Outlook - Office Integration
  • PC to Phone Calls
  • Redialing
  • Professional Greeting
  • Remote Office
  • Speed Dialing
  • Voicemail to Email

Additional Notes:

Customer may terminate with thirty days written notice prior to the end of the initial contract term or next renewal term to billing@fonality.com.

User Reviews for Fonality

Average user reviews

Based on 51 Reviews

Overall
3.85
Customer Service
3.5
Sound Quality
4.15
Price
3.95
Reliability
3.6
Features
4