Grasshopper

Grasshopper is a system that is designed to assist small businesses and entrepreneurs grow their relationships. Grasshopper has innovative technology that enhances incoming calls so that callers are given the best quality of service. Advanced call routing, hold music, customer messages and more are all available with Grasshopper. The company has several plans available that fit the needs of businesses of all sizes.

The Virtual Phone System for Small Businesses

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Key Features

  • Separate work/personal
  • Look and sound great
  • Never miss a call
  • Get $75 off

Grasshopper Editorial Review

Grasshopper is a phone system that is catered towards small businesses. The system is cloud based or managed online and it can make entrepreneurs and small businesses sound more professional from any location. Their services are innovative and they do no require any large, expensive or complicated equipment to purchase and install. Grasshopper has been around since 2003 and is committed to helping small business function like a large corporation.

Advantages

Grasshopper has several different plans available and all of them come with a 30 day money back guarantee. The company offers no long term contracts, so users are free to cancel or change their plans whenever they feel necessary.

Grow

The most popular plan that Grasshopper offers is the Grow plan. With this plan users receive:

  • Unlimited Extensions
  • Two Toll Free/Local Numbers
  • All Additional Features Included
  • $49 per month
  • 2,000 Minutes per Month

Pay as You Grow

The Pay as You Grow plan is the lowest costing plan that Grasshopper offers. Other details with this plan are:

  • Unlimited Extenstions
  • $12 per Month
  • 6 Cents per Minute
  • No Toll Free Minutes are Included
  • All Additional Features Included

Ramp
The Ramp plan includes:

  • Unlimited Extensions
  • One Toll Free/Local Phone Number
  • $24 per Month
  • Includes 500 Minutes
  • All Additional Features Included

MAX

The MAX plan has the most benefits of all of the packages:

  • Unlimited Extensions
  • Three Toll Free/Local Phone Numbers
  • $199 per Month
  • Includes 10,000 Minutes per Month
  • Unlimited Voice Studio
  • All Additional Features Included

Grasshopper offers many great features. All of their plans come standard with:

  • Conference Calling
  • Call Transfer
  • Call Forwarding Options
  • Virtual Fax
  • Name Directory
  • Number Portability

Toll Free Numbers

Grasshopper offers their users the opportunity to choose a toll free number or have Grasshopper choose one for them. Included are: 800, 866, 888, 855 and 877 numbers.

Hold Music and Messages

The company offers a few different choices in hold music, so that your clients are not left just listening to static. They even allow for users to upload their own songs or create a custom commercial which can talk about specials and products.

Greetings

Greetings can help welcome a caller and when they are customized, they can definitely sound more personable. The greeting can direct callers to certain departments or extensions.

Voice Studio

Not everyone would like their voice to be the voice of the company. Grasshopper offers a voice studio where you can choose from several different voices to record the messages for you. Do you receive a high volume of international calls? Grasshoppers voice talents can even record in different languages.

Voice Mail

When you receive a voice message, you may not always be able to check it right away by calling and listening. For an additional $10 per month, Grasshopper can have a real person read you your voice message.

Business Information Extensions

Extensions with information can inform callers about office hours, specials, directions and more. Anything the client may need to know while your office is open or closed can be placed in these extensions.

Call Routing

Call Routing is important because it can make sure that important calls are never missed. Grasshopper can route calls on a rotation to make sure that no representative is receiving more calls than another one. The routing can also place a customer on hold when all representatives are on calls and no one is immediately available.

Disadvantages

No Outgoing Calling

Grasshopper does not completely replace an existing phone system. The system Grasshopper offers does not make outgoing calls; it is designed to enhance the service for incoming calling. Many businesses make both types of calls, so the system is not always beneficial for all business models.

6 Cents per Minute

For the plans that do not have unlimited calling, any amount over your allotted limit will cost 6 cent per minute. If there is a high volume of incoming calls, this can cost a business a lot more than they may be expecting. Users must use their credit card on their account and each time the limit reaches $100, the card will be charged automatically. This can still cost a lot for businesses but it does eliminate the sticker shock of one big bill.

Final Thoughts

For businesses that are in need of a system that can handle a large volume of incoming calls, Grasshopper can be ideal for them. With toll free numbers and an array of features, the system does have a ton of advantages. Being charged for going over minute limits and not being able to make outgoing calls is a big disadvantage, however. Grasshopper offers a seven day trial for their service. It is worth trying it out to see if it is a fit for your company.  

The Virtual Phone System for Small Businesses

Grasshopper’s basic plan costs users $12 a month with a fee of 6 cents a minute. This plan offers 1 toll free or local number along with unlimited extensions EVERY INCLUDED FEATURE and currently free activation!

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $26.00/month
  • Minutes: N/A
  • Long Distance: Overage Rate - 0.0600/min
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

No Equipment options available.

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number

Plan Features Available

  • 3-way-calling
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • Address Book
  • Auto Forwarding
  • Click-to-call
  • Distinctive Ring
  • Enhanced Voicemail
  • Music on Hold
  • PC to Phone Calls
  • Speed Dialing
  • Voicemail to Email

User Reviews for Grasshopper

Average user reviews

Based on 2 Reviews

Overall
5
Customer Service
5
Sound Quality
5
Price
5
Reliability
5
Features
5