Shoretel Sky Editorial Review
ShoreTel Sky is a provider of hosted VoIP phone systems. Their cloud based system is ranked highly among customers and the company prides itself on its ability to provide top notch customer service to its clients. ShoreTel Sky continues to be one of the largest and most popular VoIP providers. They currently have their systems running in over 2,500 businesses
The use of the ShoreTel Sky cloud system is simple. The users do not even need the actual hardware in their office. Clients connect through private connections for the best call quality and reliability. The entire system is hosted and operated remotely in secure data centers. ShoreTel handles all of the maintenance, upgrading and configuring of the system.
ShoreTel offers many value added options to ensure that clients get the most out of their service.
- Unified Communications: UC brings together your desktop, computer and mobile phone. Customers can begin, continue and document a conversation by using the platform of their choice.
- More Capabilities: ShoreTel Sky offers more capabilities than its competitors. SMS text integration, chat, PC to PC video and mobile convergence are just a few of the features that the company will bring to fruition for the future.
Rated one of the best by consumers, the ShoreTel Sky support team is committed to providing the best customer service possible. From set up to adding on additional features, the team is knowledgeable and willing to help. Simply click the “?” icon on the desktop phone and be immediately connected to a specialist waiting to assist.
ShoreTel Sky Contact Center
The Contact Center is fully integrated for the clients business phone system. Benefits to the Contact Center are:
- Easy-to-use reports and live dashboards
- Built in recording
- Web based, self service administration center for call center managers