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Twilio

Twilio Flex supports an abundance of communication channels including rich messaging, voice, and video, allowing agents to switch from a phone call to video chat, as well as manage interactions across various web and mobile environments, from a single UI. Users also can add new channels from the Flex Marketplace using pre-built integrations from third parties. Flex’s omnichannel capabilities allow agents to effortlessly follow a conversation across multiple channels, without losing the context. Flex analytics include real-time and historical dashboards to help users improve agent, administrator, or supervisor performance, and lets users monitor agent interactions in real time across any channel.

Twilio Flex

Basic Info

  • Price: $0.00/month
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Key Features

  • Fully Customizable
  • Omnichannel
  • Easy to use
  • Real Time Monitoring

Twilio Editorial Review

Twilio Flex is the first fully programmable cloud contact center platform that gives businesses total and complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element possible of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.

 

As the leader in Cloud Communications Twilio powers over 28 billion calls and messages a year. Companies such as Twitter, Uber, and, Airbnb all use Twilio Elastic SIP Trunking to eliminate the complex capacity planning and contract negotiations that come with global carrier relationships. Twilio offers a high quality service with access to local phone numbers in 70+ countries by connecting to Tier 1 carriers around the world. This way you only have to work with one provider for any VoIP or UC deployment. Twilio also gives you access to a wide range of other channels like SMS, chat, and video.

Twilio Flex

With Twilio Flex, organizations can run and build an enterprise contact center that matches their exact business needs by customizing, adding, or removing the out-of-the-box components, and configuring the contact center on a granular level. Two-way integration allows users to send and receive data from external CRM, WFO and WFM tools to manage all customer interactions via a single interface. Attribute-based routing enables users to control calls programmatically by modifying routes based on skills, machine-learning logic, or steps in the customer journey using the TaskRouter tool. Users can create an intelligent workflow engine using Studio, Twilio’s visual drag and drop workflow editor, and pipe data from custom sources using the API.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $0.00/month
  • Minutes: N/A
  • Long Distance: N/A
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

No Equipment options available.

Number Availability & Details

There are no additional options for this plan.

Plan Features Available

There are no features available for this plan.

User Reviews for Twilio

Average user reviews

Based on 1 Review

Overall
5
Customer Service
5
Sound Quality
5
Price
5
Reliability
5
Features
5